Located in Rock Hill,SC, the Best Western Rock Hill is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Many customers praised the hotel for its clean rooms and overall cleanliness, although some reported issues with bugs and odors in certain areas.
Staff Service
The staff received numerous compliments for their friendliness and helpfulness, with specific mentions of staff going above and beyond to assist guests.
Location Concerns
Several reviews highlighted concerns about the hotel's location, describing it as sketchy or unsafe, with reports of loitering and unsavory characters nearby.
Breakfast Quality
Guests generally enjoyed the breakfast offerings, noting it was good and well-stocked, although some wished for more variety or longer hours.
Reservation Issues
Multiple customers reported problems with reservations, including discrepancies in pet fees and issues with honoring bookings, leading to frustration.
NT
Nicole Townsend
Nov 11, 2025
1.0
I had actually been loving best western lately- the PREMIER ones though? I messed around and saw the stars and didn’t read the REAL reviews. The fridge was nasty. There is black mold all in the bathroom. It smells like mildew in there. I’d rather sleep in my rental car. Make sure you use your credit card when you reserve or check in so you can get it reversed if you’re dissatisfied.
MP
Michael Peletz
Oct 20, 2025
5.0
Very clean and quiet. Many restaurants and stores in the area.
KC
Kenneth clarke
Oct 10, 2025
4.0
Great service and wonderful staff
DD
DC
Sep 21, 2025
5.0
Mia’s good service at the front desk is much appreciated
CX
Crystal Sanders (Xtal)
Sep 14, 2025
4.0
The place met our needs of a clean room in a hot shower. But there were no thrills and nothing special about this place. It might be time to update decor again. We did not get the free breakfast so cannot rate that.