Tru by Hilton Charleston Airport

Reviews

• JY

  Judy Yohe

  Feb 19, 2026
  5.0
  A little noisy, but great location. Friendly staff. Good breakfast. Perfect location for Convention Center - just across the street.
• JH

  Jean Heister

  Feb 16, 2026
  4.0
  For starters a microwave would be nice in the room. Room cleaning everyday would be nice. They told me to put a animal sign on door. I didn't know they wouldn't enter the room with it on. My dog n I were gone from 7am til 730pm. Came back to no clean or clean towels. Thought they would knock n check the room out to see if dog was in her kennel or not there so they could clean my room, exchange new towels . So next day I removed sign. Took my dog with me again, she always goes with me. Til 5pm. Still no new towels. Confronted maid service, told them I would be out of my room with my dog til 8 pm. Would like my room cleaned, they said they would have to check with management. I paid pretty good money for my room. Expected some service in exchange. Plus animal fee on top of the expensive room price. Don't get me wrong I like paying a little extra for a clean room, nice amenities. But when they don't happen , makes me a little I am disappointed 😞. Very nice place, staff friendly. I would stay there again. But things would change. Thank you . Have a nice day. 🌞
• JO

  J. Ryan Owens

  Feb 6, 2026
  5.0
  From the Manager to the cleaning staff the customer service is fantastic! *A gentleman by the name of Coren at the front desk goes above and beyond!!
• ED

  Eric Djonic

  Feb 5, 2026
  3.0
  We stayed here for a work/vacation trip with the family with a great location . The service was good as well but the hotel just missed the mark in a few areas. The beds were comfortable and clean but the restroom needed some work. There was dirty streaking on the shower walls, some mold around the edge of the shower, blackout shade not working, broken lamp, and we had to take care of a cockroach. For breakfast, some machines/dispensers were not functioning.
• MA

  Mark Albahary

  Jan 16, 2026
  2.0
  Rooms were old and tired looking. The pillows were disgusting. The floors looked like they were barely cleaned and needed a deep cleaning due to layers of dirt. We changed rooms because the first room looked really bad and the 2nd room was mildly bad. The receptionist was friendly and the lobby was nice. But for a Hilton this was the worst I have seen in 50 years of traveling.

Frequently Asked Questions About Tru by Hilton Charleston Airport