Staybridge Suites Charleston-Ashley Phosphate by IHG

Reviews

• SS

  steve stanley

  Nov 11, 2025
  5.0
  I stay around 200 nights a year at ihg hotels. Front desk staff at this one were both some of the most professional, considerate, and friendly that has helped us so far.
• BW

  Bert Wikkerink

  Oct 18, 2025
  5.0
  I'm an amputee and needed a waterproof chair to take a shower. The staff here found one for me. The service is second to none, and all were friendly.
• MK

  Mariia Konstantynova

  Oct 4, 2025
  5.0
  I spent here 1 night and I was really impressed! The room was big and spacious. Here is no smell of dampness at all. They have good little gym and great covered pool( it was a little bit too hot inside but good anyway). Kinda far away from Charleston Downtown. Also absolutely not a problem to check in with your pets. I will definitely come back again!
• AE

  Adlin Ecremed

  Sep 28, 2025
  4.0
  I recently stayed at this all-suite hotel and had a generally great experience. The room was spacious, warm, and well-appointed, with a nice kitchenette, seating area, and bathroom featuring a shower. However, there were a few drawbacks. The TV's placement made it difficult to watch from the bed, and I couldn't adjust it. Additionally, the shower water pressure was sometimes low, requiring me to switch to cold water to increase the flow. The toilet also had slow flushing issues. I reported these problems to the front desk, and maintenance was sent to address them. On the plus side, the hotel had some fantastic amenities! They hosted a social night with free drinks, which was a great way to meet other guests. The indoor pool and gym were also a nice touch. Plus, there was a lovely seating area behind the hotel where I could relax. And to start the day off right, they offered a delicious breakfast buffet. The hotel's location was also convenient, just a short drive from the main road and about 10 minutes from the international airport. Overall, despite a few issues, I'd consider staying here again due to its great amenities and location!
• JF

  J'Lyn Furby

  Sep 24, 2025
  1.0
  A Tale of Two Stays: Excellent One Week, Unacceptable the Next: This review is based on two separate stays within a short period, and the experiences were starkly different. My first stay last week was excellent. The property was clean and felt safe, despite a slow draining toilet and loud A/C unit in the bedroom. The front desk staff and management were wonderful, providing a genuinely welcoming and pleasant experience. I would have given this property a top-tier rating based on that visit alone. However, my second stay this week has been deeply disappointing and unprofessional. The negative experience began with a member of the night staff who saw me leaving the property and loudly commented, "Oh, you snuck in here." The facial expressions, tone and choice of words were both embarrassing and unprofessional. While I tried to explain that I hadn't snuck in, the staff member simply said, "I didn't see you come in," without any apology or welcoming remark. Later that same night, after my car tires blew out on the Cooper River Bridge and I had to get a rental car, I returned to the property to extend my stay. While trying to explain this dangerous and traumatic event to the different night staff member, she looked downward at her phone or computer keyboard (idk what she was looking down) and gave me no eye contact or acknowledgment. When I asked about extending my stay, she curtly replied, "We're fully booked. In fact, we're overlooked." Still, she did not look at me or respond to the serious situation I had just described. When I asked her, "Did you hear what I just shared with you?," she simply responded verbatim, "I hear you now."I brought these two incidents to the attention of the day manager, expecting a level of understanding and professionalism. Instead, she defended the night staff, saying, "we're a family-oriented property" and that maybe the employee was trying to talk to me "like she was a family member." While I understand the sentiment, it was a completely unacceptable excuse for unprofessional and dismissive behavior. When I asked if this met the level of expectation for her property, she said, "yes."Ultimately, my experience has been very polarizing. While the property itself is not bad, and the staff can be great, the level of service and professionalism seems to vary dramatically depending on who is on duty and who requires assistance. While I was sitting in the lobby area checking the availability at other properties. A Caucasian woman went to the same nightclerk and started versing and threatening to fight and physically harm another lady in the laundry room. The woman admitted that she removed the other woman's clothes from a washer or dryer and started to fold them without permission. Meaning she took it upon herself to take someone else's belongings. The same nightclerk would not look up from her.Whatever she was doing to a to say, a kind word about my car.In my situation suddenly became the queen of empathy. She was so reassuring and nice to this woman who was cursing and using file language in the lobby area. So much so that she even told the the foul mouthed lady that they can ask her ( The woman whose clothes was removed without her permission) to leave the property and ended with you don't have to fight her. This was a very confusing scene to watch. At the point where this woman said she removed and touched.Someone else's belongings that same front desk.Person never said ma'am.Please don't touch other people's belongings. Instead , she validated her and offered to make the other person leave. It is a shame that a single interaction can completely undermine an otherwise pleasant stay.

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