Holiday Inn Express & Suites Charleston Arpt-Conv Ctr Area by IHG

Reviews

• JL

  J Lat.

  4 days ago
  1.0
  I have literally tried to give this hotel the benefit of the doubt. I've had ants in my room twice . I still come back . I ask for a late check out only to come back and find my room totally picked apart by housekeeping and this is not the first time it has happened more than once on separate occasions. I try to be understanding but when the same slackness continues to happen something needs to be said. I will be patronizing another hotel from now on this Holiday Inn on W. Montague has lost my business. Please do better. Perhaps the Hampton across the street will be more accommodating to my late check out request.
• LB

  Linda Bush

  Jan 24, 2026
  5.0
  The rooms were very clean! Though it took us longer than we'd like to admit on finding the main light switch. That was the only frustration, we spent the first evening there in the dark because of it. (It's not a traditional switch, or on the wall.. it's on the side of a cabinet). But the people at the front desk were also very nice, and helpful. It was a great stay overall!
• AD

  Alice Dick

  Jan 21, 2026
  5.0
  Great location - it is only 10 minutes drive from tourist attractions in downtown Charleston but daily rate is only 1/3 of those. The hospitality is above and beyond. The GM walked through the dining area and greeted the guest is the reason I am writing this review.
• RR

  Richard

  Dec 22, 2025
  4.0
  Room was fine, except the shower did not drain correctly and the handle was also broken. I told the front desk clerk and she said eagerly that she would pass it on. All the staff was wonderful: the night and day front desk clerk, the breakfast attendants, housekeepers and especially the shuttle driver, KC. Breakfast was nasty, sorry to say. Typical chain hotel food. But what was really bad was there was no milk for the coffee, just Coffee Mate. I know this is a Southern tradition, but it’s one to let fade away. I had to open a 12-oz plastic bottle of milk to add to the coffee. What a waste.
• GP

  Gary Pate

  Dec 8, 2025
  4.0
  Lori at the front desk was exceptional. I had called earlier in the morning and made a special request. I’ve never had this happen before but she actually emailed me back confirming that she was able to grant my request. Exceptional customer service. The hotel was very clean. We were going to an event and my wife asked the front desk how far the place of the event was away that the event was being held at. We were told a few minutes and then the hotel Cory kindly offered to take us there and pick us up, again above and beyond. This room did not have a coffee maker in it come on IHG you can do better than that.

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