Hilton Garden Inn Charleston Airport

Reviews

• JM

  James Martinez

  6 days ago
  5.0
  Great hotel, near the airport, bar staff and wait staff are great. The bartender Dani, spot on with drinks and food suggestions.
• EK

  Erin Koenke

  Feb 15, 2026
  1.0
  I recently stayed at this hotel and had a mixed experience. On the positive side, the property was clean, the linens were fresh, and the bathroom was well-maintained. Unfortunately, the biggest issue during my stay was the lack of hot water. I discovered the problem in the evening. When contacting the front desk for assistance - they stated it was due to the high volume of people at the hotel and apologized for the inconvenience. Naturally, I thought to wait it out because, surely, if it was due to high volume of water use - it would eventually bounce back. But after checking the water every 30 minutes for several hours - the hot water never came. I decided to shower in the morning - again, thinking it would improve by then. But there was only a marginal improvement. So clearly - there is more to the issue than just a high volume of people staying at the hotel. Overall, while cleanliness and basic comfort were good, the absence of hot water — especially after requesting help — significantly impacted my experience. I hope management and the chief engineer addresses this issue promptly, as it overshadowed what could have been a much more positive stay.
• SK

  Sam Koenke

  Feb 14, 2026
  1.0
  Upon attempting to take a shower, the hot water was not working. I called the front desk and the desk attendant told me that it must be all the long showers that others were taking. This was at 9:30pm. I tested the hot water every 30min till 1am and there was no hot water. There was also no hot water in the morning. Reading other reviews allowed me to see this is a consistent issue with this hotel. The hotel is moderately clean and nice otherwise, but if you want a hot shower I suggest you stay elsewhere.
• DD

  D

  Jan 1, 2026
  5.0
  Excellent stay! Shuttled from the airport in a new van, with a really friendly driver. Room was spacious and clean. Staff was helpful and greeted me each morning. I am planning my next stay already.
• ZS

  Zachary Sutherland

  Dec 28, 2025
  3.0
  Personal pet peeve of mine: when you have to get soaked to turn on the shower because they SCREWED THE DOOR SHUT on the side with the valve. Literally zero reason whatsoever to do this. Also, the water never actually got hot so I had a very tepid shower because "there was nothing they could do because the maintenance guy went home" when I went to the front desk to mention the lack of hot water. (Not just me either -- there were multiple other people also complaining at the same time) I'm giving a +1 star because the rest of the room was actually pretty nice if perhaps bland. However, I'm staying at a HILTON because I don't want to deal with cheap hotel issues. $250 a night after pet fee? Y'all better have a damn maintenance guy on-call 24/7. What's the point of spending money to upgrade my stay when it results in a problem I've never even had at cheap motels? + Good room layout + Modern aesthetic + Overall clean, updated look and feel --- No hot water -- "Nothing we can do" - Expensive for no reason, apparently - Shower door doesn't open so you get soaked in cold water turning it on UPDATE, next morning: As other reviews mentioned, the pillows are terrible. Also, I see why they screwed the shower closed: the gap under the glass is so big that water splashes out of the shower onto the floor and is rusting/rotting the wall. See photo. -1 star for a perfect 1 star :) UPDATE 2: Hilton actually reached out to my husband who made the reservation and the short story is that they apologized profusely for the issues and cut our bill in half. All in all a solid resolution, and I'm going to update my review AGAIN to three stars. One last comment though: They'd originally charged us 2x (double billed) for the pet fee, which they corrected when they called us. I'd like it if the front desk staff would review other bills for correctness before charging residents 2x for pet fees.

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