Embassy Suites by Hilton Charleston Airport Hotel & Convention Center
4.02949 reviews
Business Details
About
Hotel
Daily Mandatory Charge will be added to the room rate and includes: Destination Marketing Fee
The Embassy Suites North Charleston SC hotel is located adjacent to the North Charleston Area Convention Center, the North Charleston Coliseum and the North Charleston Performing Arts Center only two miles from the Charleston International Airport. This upscale full-service all-suite hotel is just minutes from Downtown Charleston, the Charleston Historic District, the Charleston Air Force Base, the Charleston Naval Base, the Citadel, Drayton Hall, historic Ft. Sumter, Ft. Moultrie National Monument, the Charleston Museum, the South Carolina Aquarium, Magnolia Plantation and Gardens, the site of the Hunley Confederate Submarine and Daniel Island. Guests of the Embassy Suites North Charleston hotel stay in spacious two-room suites and receive a complimentary cooked-to-order breakfast, a nightly manager's reception and high-speed internet access. Our fitness center features a Peloton® Bike with toe cages.The hotel offers a complimentary airport shuttle.
Location
Embassy Suites by Hilton Charleston Airport Hotel & Convention Center
5055 International Boulevard, North Charleston, SC
29418, United States
Hours
Reviews
4.0
2,949 reviews
5 stars
1,511
4 stars
654
3 stars
262
2 stars
195
1 star
327
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, especially Shaunna, Manny, and Marisa, received high praise for their friendliness and helpfulness, creating a welcoming atmosphere for guests.
Cleanliness
While many guests noted clean rooms, there were complaints about housekeeping inconsistencies and issues with dirty towels and unclean common areas.
Food Quality
The breakfast and evening reception were generally well-received, though some guests found the food options limited or unsatisfactory.
Check-in Experience
Several guests reported issues with check-in, including long wait times and confusion regarding reservations and charges.
Facilities Maintenance
Guests experienced problems with elevators and air conditioning, indicating a need for better maintenance.
- SESandell Eisom2 days ago5.0Me & my family came and stayed here for a little get away and I only had one problem and Ms. Jackie made everything right for us right away. Ms. Jackie was so sweet and very nice and made me feel like I was home! Because of her this hotel will always be my go to ! If you ever have any problems ask for Ms. Jackie she will get you right . My stay was the best because of her ❤️
- BBBre2 days ago1.0Don’t waste your time and money on this hotel stay at a real Hilton The amenities that is offered online the do not have them at this location for example you pay 10 a night for parking to stay at the hotel, no coffee or tea for guest and the bar in the hotel the staff act like you are bothering them being in the area. Customer service is the worst that I have experienced. Also when we checked in there marks on the sheets they had to come and change them
- MCMaribeth Crawford6 days ago5.0Extremely nice hotel! All of the rooms are suites, much to my surprise, quite spacious. The complimentary breakfast was the best I’ve ever had! Omelet station with a plethora of choices, also pancakes. French toast, bacon, tons of fresh fruit, hot cereals (not instant!) so many choices and even though the hotel was busy, the breakfast area was large and did not feel overcrowded. All of the staff were friendly and welcoming as well. I would stay here again in a heartbeat and I’d 100% recommend it!
- JFJerry FrushonNov 12, 20253.0Vacation trip - 2 days Looked for a hotel with Hilton, indoor pool close to sights Check in - Horrible. If you can digitally check in, it may not be ready at check in and you will be waiting. I was greeted with little empathy that the room I selected into digitally at 12 was not ready. 45min later, Front Manager, still had not actioned that I was waiting and never informed the housekeeping staff that a guest was waiting to check in. They offered a lower room but not the 9th floor as selected. recommendation, be prepared for your room not to be ready till maybe 6pm. Digital key is useless. call hotel and confirm. Rooms - great, clean and open. Amenities - drinks at happy hour, long lines - pool - cold but fun - bfast - great, plenty to eat - parking $10/night If you are a Hilton Honors person, consider a different hotel unless you have to stay here. I will look at Hampton next time.
- MDMason deeneyNov 10, 20251.0I’ve been calling twice a day for the last several days to try and change my booking dates and finally after being answered I get met with a woman shouting on the other side of the phone while I’m trying to explain my problem then throwing me on hold as I’m trying to tell her my confirmation number AFTER she asked for said number……..the only reason I’m calling is because the emails don’t get looked and I’ve been trying to change the dates for dayssssss. And now I can’t because of the fee they place on rooms if you change after a certain time. I don’t know all in all it seems really weird that they don’t respond to emails or phone calls about changing dates until it’s too late.
Frequently Asked Questions About Embassy Suites by Hilton Charleston Airport Hotel & Convention Center
What accessibility features does Embassy Suites by Hilton Charleston Airport Hotel & Convention Center offer?
The hotel provides accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is there a shuttle service to the Charleston International Airport?
Yes, the hotel offers a complimentary airport shuttle service for guests.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel, making it a pet-friendly accommodation.
What dining options are available at the hotel?
The hotel features three restaurants and offers free breakfast, along with room service and a bar on-site.
Does the hotel have fitness and recreational facilities?
Yes, guests can enjoy a free fitness center equipped with a Peloton bike and an indoor pool, as well as a hot tub.
What green or eco-friendly practices does the hotel follow?
The hotel is ISO14001 and ISO50001 certified, participates in the Hilton LightStay program, uses eco-friendly toiletries, practices energy conservation, and has recycling and food waste reduction programs.
How can guests access digital services like booking and check-in?
Guests can book rooms via the Hilton app and enjoy digital guest room keys. However, contactless check-in or checkout is not available.
What nearby dining options are available for guests outside the hotel?
Guests can visit nearby places such as Palm Tree Grill for seafood and southern cuisine, Poke Bros for Hawaiian-style poke bowls, Shuang Xi Kitchen for Chinese dim sum, La Hacienda International Blvd for Mexican cuisine, and Starbucks for coffee and smoothies.
What entertainment and cultural venues are near the hotel?
Nearby venues include The Dinner Detective theater and cinema, the North Charleston Convention Center, City Of North Charleston Arts Center museum, and the North Charleston Coliseum.
How can guests use local transportation to reach the hotel or explore the area?
The hotel offers a free airport shuttle from Charleston International Airport. Nearby, guests will find a Bank of America ATM and multiple ATMs for convenience. Also close are United Airlines terminal and other travel facilities to assist with transportation and travel needs.