Hilton Myrtle Beach Resort

Reviews

• TL

  Tara Ladler

  1 day ago
  1.0
  Room service was great! Gift shop staff wonderful!!!!! I was rather disappointed with my room number 824. The bathroom wasn't very clean. By that I mean there was visible dust and debris on the counter and the robe hooks were literally hanging from the door. And I Am mostly DISSATISFIED with the shower. The shower was clogged which meant as I hastened to get a shower the morning of the wedding ceremony that I was there to officiate I had to stand in dirty shower water. I wear shower shoes but even they did not protect my feet from the dirty water because the drain was so badly clogged. If I had time to spare I would have taken videos and pictures to share. An establishment such as yours should at least ensure properly functioning facilities for its guests. I definitely didn't receive the expected accommodations for the price I paid.
• SM

  Simone McFadden

  Nov 11, 2025
  1.0
  Dear Hilton Guest Relations, I am writing to share my experience during my recent stay at your property from October 24–26, 2025, and to express my deep disappointment with both the service and the overall guest experience. Check-In Experience We arrived around 6:00 PM and encountered an excessively long check-in line. Although the Hilton app indicated that online check-in was available, it redirected me to the front desk upon arrival—defeating the purpose entirely. During the wait, two separate guests were allowed to bypass the line without being addressed by staff, which was very frustrating and unprofessional. When I finally reached the counter, the front desk agent displayed an uncaring attitude and seemed completely disengaged. I was informed that my card would be charged $599, despite my booking confirmation of $399. She explained that an additional $200 incidental hold was required, which had never been clearly stated beforehand. The agent did not provide a map, hotel information, or any welcome guidance. When I requested a late checkout at 12 PM as part of my Hilton Honors benefits, she curtly stated that the hotel “doesn’t offer late checkouts” and pointed to a sign. I have never experienced such disregard for loyalty program members. Valet and Parking We opted for valet service at $25 per day. The valet team also appeared unhappy to be working. One valet snatched the keys from my husband’s hands and made no effort to be polite. Hours later, when we went back downstairs, we discovered our car had not even been moved from where we parked it—rendering valet pointless. Room Quality The room itself was outdated and below Hilton standards. The bathroom was extremely small, the water pressure was poor, and the fixtures were old. For a property carrying the Hilton name, this was quite disappointing. Pool Access Confusion The following day, my daughter and I asked about the indoor pool advertised on the Hilton website. The front desk gave us incorrect information and sent us to the Embassy Suites, where staff kindly informed us the pool was actually located in another connected building. The Embassy Suites employees were more helpful and welcoming than those at the property we were paying to stay at. Housekeeping Incident On Sunday morning—around 9 AM, two hours before the stated 11 AM checkout—housekeeping entered our room without knocking while my daughter was in the bathroom. She was naked and terrified, bursting into tears from embarrassment. This was completely unacceptable and inexcusable. Overall Impression From check-in to checkout, the staff displayed poor attitudes and a lack of professionalism. There was no warmth, hospitality, or sense of care typically associated with the Hilton brand. Between the unexpected $200 hold, paid parking, lack of communication, rude service, and the violation of privacy, this has been the worst Hilton experience I have ever had. I urge management to review staff training, improve communication at check-in, and ensure better supervision of both valet and housekeeping departments. Guests should never feel unwelcome or unsafe at a Hilton property. I would appreciate a follow-up regarding this matter and appropriate compensation for the inconvenience and distress caused during our stay.
• JB

  June Barker

  Nov 11, 2025
  1.0
  I would definitely NOT recommend this hotel to anyone!!! The ice maker was broke on all floors so we couldn’t get ice, the hot tub was disgusting, it was never cleaned out the whole four days we were here. They added extra taxes and fees, parking was twenty five dollars a day, and if you wanted breakfast, it was $24.99. On top of that, they limit you to toilet paper, coffee, cups, etc. I travel a lot, and this was by far the worst motel we have ever stayed it! Will never come back!!!,
• SM

  Shanese McWilliams

  Nov 8, 2025
  1.0
  DO NOT STAY AT THIS LOCATION! The rooms are old and dated! We “upgraded” our room and were put in a room outside. They all looked like motel rooms. The first room balcony door did not work. We were then moved to another room and the sink did not drain despite being open. We decided to check out early and were threatened with an early checkout fee despite the issues being their fault. The front desk clerk provided an invoice and told us that we were all good to go around 8am the next morning. We left at 945 and called Hilton to discuss the many issues. Well to our surprise, the clerk never actually checked us out and the rep, Angela, who works in the service department had to literally make them update the system to reflect that we left. We booked another room at a different Hilton location and everything. I wholeheartedly believe they would have tried to charge us for an additional day or partial day and would’ve attempted to lie to say we were there after 11.
• EE

  Emma

  Nov 4, 2025
  2.0
  As a frequent visitor to Myrtle Beach, I really wanted to stay at the Hilton Resort at least once. However, contrary to my expectations, the cleanliness of the room was terrible. As you can see in the picture, everything was dusty — even the lid of the disposable cup that came with the coffee. In the bathroom, there was hair left from a previous guest, and the air conditioner vent filter was visibly covered with dust. The overall cleaning condition was shockingly poor for the price I paid. I stayed in mid-September, which isn’t even the peak season, so I was really surprised that the cleanliness was this bad.

Frequently Asked Questions About Hilton Myrtle Beach Resort