Embassy Suites by Hilton Myrtle Beach Oceanfront Resort

Reviews

• BH

  Brad Helton

  Jan 5, 2026
  3.0
  Clean property with strong amenities, but service and execution fell short. We stayed over New Year’s as Hilton Diamond members. The hotel is very clean and offers excellent beach access and walking/running paths, and the bartenders were friendly. However, the room did not match what was confirmed—it was not south-facing and was located directly outside an elevator bank despite stated preferences. The onsite manager was not helpful and did not offer a meaningful resolution. Dining service was inconsistent and appeared understaffed. A children’s meal was served cold and soggy, and the hotel kitchen being closed on Mondays and Tuesdays was inconvenient and not clearly communicated. On New Year’s Eve, last call was 10:30 pm with no holiday acknowledgment. There was also confusion between onsite restaurants, with guests being redirected back and forth between venues. Overall, this is a well-maintained property with potential, but service recovery, communication, and coordination need improvement to meet expectations for Hilton Diamond members.
• HS

  Haley Sotack

  Jan 3, 2026
  4.0
  We stayed over New Year's and overall really loved the hotel! We got the oceanfront suite and it had stunning views of the ocean as well as the pool that had beautiful Christmas lights in it. Room was clean and updated, no weird smells or anything. I thought the bed was super comfy, though bedding was thin - I'm glad I brought extra blankets! Breakfast was fancy and delicious with lots of options! Best (free) resort breakfast I've ever had. All the amenities were still open despite it being the off-season! My complaints are, 1. The pool deck closed at 5pm, which is a real shame because we were looking forward to using the hot tub at sunset. The pool deck has such beautiful lighting and decorations in winter, why not keep it open later? Being able to stargaze on the deck would have been nice, too. 5pm is way too early to close. 2. The indoor pool / hot tub is a drive away, it is not part of the hotel. And it also closes at 5pm. 3. Despite the pool deck being closed at 5pm, music was played until about 11pm which we could hear from our hotel room at night. Why play music if you're closed anyways? 4. Hotel was generally understaffed. Room service wasn't reliable, check in/out lines were long with only one or two employees working. However, those working there were very friendly!
• RF

  Regina F

  Jan 1, 2026
  1.0
  I like writing positive reviews. However, my stay at the Embassy Suites hotel at Myrtle Beach was awful! I arrived at 3:15 for check-in. This is supposedly a 4-star hotel according to the website. The wait was 30 minutes. No problem, since it is the holiday season. I stood in line to speak with a customer service agent to find out what was going on with my reservation. Is there a problem with my reservation? She politely said, "It's nothing you have done." But the data system encountered a problem. I showed her my reservation confirmation just in case. That took another 10 minutes to resolve after waiting for 30 minutes. My check-in time was 40 minutes! I was exhausted after a 3.5-hour drive. I was infuriated and wanted to check in to relax. Finally, the hotel agent processed my reservation and issued the keyless card for my room. I politely said thank you and proceeded with my travel gear, headed to the elevator. I get to my room, and the card does not work. The reason it did not work was that someone was registered as a guest in the room. Now, I had to travel back to the hotel reservation desk from the 8th floor. I was livid! Now, the line was twice as long before I arrived. I said a prayer to myself. Long story short, I spoke with the hotel agent and management to explain what had happened. I was so upset due to this inconvenience. Management said, I cannot refund your money. I said, Lady, my reservation was made and paid in full. I wanted to take a nice winter break, and now I have to deal with the messy situation your hotel caused. She told me that I'm able to waive your parking and resort fees. Guess what she did not do that. I have billed to prove it. I will never stay at another Hilton Embassy Hotel. Unhappy Guest.
• KK

  Kimberly

  Dec 29, 2025
  5.0
  Jacob...the epitome of Hospitality. Jacob was incredibly warm, soothing, yet VERY WELCOMING! He was professional, prompt, and went above and beyond to ensure a comfortable and relaxed stay for me. I cannot rave enough about his very pleasant demeanor. Not over the top, and just perfect. Keep him around! ELEVATE HIM!!! Your business and employees deserve this type of spirit leading them. Also, Enkelada (I'm sure I messed her name up) but she works in the restaurant. She is the most jovial hostess and she made me feel welcomed each time. I will say, everyone was kind, with the exception of one desk agent with a Jamaican accent. I don't remember her name. Though she apologized to me for being rude, it was incredibly backhanded. I speak with an assertion, but there is a difference. I let her know her statement to me was offensive and that I would be leaving an honest review. I simply asked her to correct the parking fees as I did have a vehicle, but it was not parked there. I also had a condo booked at the Royale Palms where I parked in tbe garage nightly. My daughter and her 2 friends actually enjoyed the Villa together at the Kingston for their "Friendsmas". The agent responded to me "You should have told them this when you checked in, now I have to correct it." Very insensitive and unprofessional considering she was not tbere at check in and is clueless to the interaction. Nevertheless, she did not completely correct this, but when I called back, to my surprise, Jacob answered and the resolution began. Thank you all for wonderful service.
• BB

  Bob

  Dec 16, 2025
  1.0
  We stayed at this hotel on Nov. 12-14 2025 in a 15th floor oceanfront king premium suite. On the positive side, we really liked the layout of the room, which included an L-shaped balcony with 3 doors to access. Views of the ocean and surrounding areas were excellent. The included breakfast was pretty decent. That’s about it for good things to say about this place. The rest of our stay was terrible. During our first night - at 2:15 a.m. - my wife and I were awakened from a sound sleep when the fire alarm went off, with the system announcing for everyone to exit the building and not use the elevators. I am 72 years old and my wife is 69. She has a really bad hip and I have bad foot conditions. Going down 15 floors of steps while half asleep was not good for us, to say the least. When we reentered the building we learned that the alarm had been set off by (incompetent) hotel workers cleaning the elevators. We were allowed to use the service elevator to return to our room. I later went to the front desk to express our displeasure over the situation. We were comped for the previous night, which we appreciate, but would much rather have not been unnecessarily robbed of a good night’s sleep. Further, the 15 floors of steps aggravated our ailments to the point we were physically miserable the remainder of our stay. False fire alarm aside, I also want to point out other things we observed during our stay which center around basic maintenance and cleanliness. The insides of the elevators were filthy, both the doors and rugs. Even after the night crew “cleaned” the elevators, the rugs remained covered with some sort of white debris. At our end of the hallway near our room, the return air grille was black with mold or dirt. In our room, the bathroom tile grout is absolutely filthy, mostly black (if you look at it near the walls you can see the original light color). In the shower, caulking around the base has pulled loose and needs to be recaulked. The toilet height is too low, making it unecessarily difficult for taller/older guests to get on/off. The carpet in our suite had several stains and discolorations. In the bedroom, because the air vents and thermostat are located on the opposite side of the room from the bed, the bed area tends to be warm even though the thermostat stays satisfied. The sofa in the living room is terrible because the seat slopes forward making it impossible to comfortably sit and watch TV. The paint is peeling on the entire balcony. We have had many pleasurable stays in various Embassy Suite hotels over the years; this experience was anything but. Steer clear! ———— *UPDATE - Embassy Suite’s reply to my post is about as ingenuine as it gets. “The expertise of our team is our most valuable asset.” This is boilerplate corporate ethos lingo crap.

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