Embassy Suites by Hilton Myrtle Beach Oceanfront Resort

Reviews

• JP

  J P

  Feb 23, 2026
  5.0
  Highly recommend staying here! Absolutely beautiful clean and friendly atmosphere. Enjoyed our stay in SC this winter. Will be back.
• BD

  Bettie Danley

  Feb 11, 2026
  5.0
  This was a "WOW" property! It was such a comfort to stay there. We loved it! I love Hilton Embassy Suites!
• TG

  T Greene

  Jan 28, 2026
  2.0
  BEWARE. This property charges a $40 resort fee every day of your stay even in the dead of January. They will not waive this fee even if you used not a single service. Unresponsive management. Ridiculous charge in the dead of January when weather is freezing. You can find many other places to stay off season that are less expensive and even nicer. I am a loyal Hilton Honors member but having second thoughts. Have never encountered such horrible inflexible management in all my travels to 50 states and 17 countries. Hilton Honors Silver member with 300K points. I guess loyalty only goes one way now with Hilton, at least at this hotel. Update 2/13/26 - Despite the canned AI response shown here, there has been no response from the hotel and calls to the numbers stated provided no consideration. Poor customer service on this matter.
• HC

  Hannah Carter

  Jan 26, 2026
  1.0
  My very first stay here , in 2024 was amazing but unfortunately after this last stay I will NOT be back for any future trips . Both front desk attendants I spoke with were very nice , but to have so many problems in such a short amount of time here , it wasn’t worth it . Not mentioned in the screenshot of the other review , because I forgot at that time but the room was also stuck on 64• I contacted billing , about having to pay for an oceanview room , TWICE , because they made the mistake of not giving me an oceanfront room . Than made it my fault and I had to pay for an “upgrade” to have the room , I already paid for at the time of booking
• VN

  VonGretchen Nelson

  Jan 25, 2026
  1.0
  Whom It May Concern, I am writing to formally express my deep dissatisfaction and frustration with our most recent stay at your hotel last week during what has been our annual retreat. Unfortunately, this visit has once again proven to be one of the worst hotel overnight experiences we have endured and this is not an isolated incident. This marks the fourth time we have stayed at your property, and each year we are faced with unnecessary obstacles, poor communication, and a complete lack of accommodation for my documented anxiety-related needs. Prior to arrival, I called the hotel more than twelve (12) times specifically requesting a low-floor room in the South Tower. I showed proof of my calls to the front desk Those calls were either left unanswered, disconnected, or resulted in being transferred to concierge with no resolution. Not once was assistance provided. Upon arrival, despite my repeated efforts, we were placed on the sixth floor, Room 602, which introduced an entirely new level of issues beyond anything we could have anticipated. The dust buildup in the room was excessive, triggering severe allergy symptoms and sending my health into overdrive. This was not a minor inconvenience it significantly affected my ability to rest and function. Equally unacceptable was the room temperature and heat distribution. The room was unbearably cold. We spent each night sleeping in coats, hats, and scarves—an experience no guest should ever endure in a hotel, especially during a retreat meant for rest and restoration. No one goes to a hotel to freeze.We called the front desk but no rooms were available. When we sought assistance the following day, the staff was neither attentive nor empathetic to our concerns. The lack of urgency, compassion, or accountability was disheartening and frankly unacceptable for a brand of your stature. I ultimately left the stay physically ill due to the room conditions, further compounding an already distressing experience. After speaking with my husband, we were left with the painful realization that we continue to return year after year, hoping for improvement, only to receive the same treatment or similar failures every single time. At this point, it feels as though loyalty has been met with disregard. We are exhausted and deeply disappointed. This letter is not written lightly. We are tired of repeatedly advocating for ourselves only to be ignored. We are tired of unmet requests, substandard room conditions, and a lack of basic guest care. Most importantly, we are tired of experiencing no improvement whatsoever from a brand we once trusted. I am requesting that this complaint be formally reviewed by corporate leadership and that appropriate steps be taken to address not only this incident but the ongoing pattern of failures we have experienced. At the very least, we expect acknowledgment, accountability, and a clear response outlining how this will be addressed. Sincerely, VonGretchen Nelson

Frequently Asked Questions About Embassy Suites by Hilton Myrtle Beach Oceanfront Resort