Holiday Inn Express & Suites Charleston NE Mt Pleasant Us17 by IHG

Reviews

• JM

  Jen M

  Apr 1, 2026
  1.0
  I have never been met with such poor attitude in my life as I did with Khala (I think that’s what her necklace said..she would not tell me her name when I asked) ! The aggressive tone and manner in which we were spoken to was so vile. I know if anyone from management or corporate witnessed the behavior Khala exhibited they would be appalled. I can only imagine how many guests have been treated so poorly by her. She makes no eye contact, speaks in an extremely aggressive and rude tone, and won’t put her personal cell phone conversations on the back burner to address guests. Khala is doing a disservice to the Holiday Inn franchise and should not be in a customer facing role.
• MH

  Mark Henderson

  Apr 1, 2026
  5.0
  Great, clean and professional staff!
• AB

  April B

  Mar 30, 2026
  1.0
  I stay in hotels ~48 weeks of the year and this is one I won’t be coming back to. I am supposed to stay a week but I am currently looking for someone else and it hasn’t been 5 hrs since checking in. Hotel is dirty and worn down. Night front desk staff is too busy on her phone to be bothered. I checked in easily, got to the room It’s your typical holiday inn express, worn and dirty. Dirty Kleenex left in the room on the window seal. Bathroom is filthy and smelled terrible. Hair left on floor and in shower. Human waste left in toilet (assuming that’s the smell). Also the floors were disgusting (see attached photo after I wiped it down.) My window blind would not close, therefore all the traffic and lights etc could see in my room. Went to the front desk girl (not the woman who checked me in) and told her about the blinds. She told me “I don’t deal with those rooms”. I’m unsure what that meant but of course there was no maintenance man. I asked for a couple blankets to hang so I could have some privacy, after she huffed and puffed she went to find some blankets. She came with one and said that’s all the had. I went back to my room and took apart the blind to fix it myself since no one could nor had zero desire to help me. Very disappointed. One of the worst IHG properties I’ve stayed at esp the night staff. I’ll not stay here again, and will try to find something else tonight rather than stay the entire week here much less the night. Spend a few extra bucks if you have to and avoid this place, if not make sure to bring shoes and slippers for the shower and probably some cleaning supplies. I shouldn’t be fixing my blinds nor scrubbing my bathroom when I am paying for a “clean” room.
• VS

  Veronica Santiago

  Mar 15, 2026
  1.0
  I has never stayed at a Holiday Inn that was as bad as this one. As soon as I walked in, the cigarette smell was awful and I have severe asthma!! And there was never anyone at the desk!!! I had to wait for a long time. The people in front of me ended up just leaving. I shouldve left them but I thought I would give them a chance. The girl that checked me in NEVER even ask for my ID and she just seemed bothered that she had to check us in!! Once we made it upstairs, our room was dirty, the shower had tons of mold in there. The bathroom floor had dirty shoe prints so obviously it wasn't cleaned. It smelled horrible like there was a dead animal in the closet. The lounge chair in the room was disgusting and dirty. The carpet was also disgusting. Omg, and the seats in the dining area were SO disgusting!!! I would never sit on them!! They looked like they were pulled out of a dumpster!! And the breakfast was not good at all, it was cold, the egg omelets were still frozen in the middle. The bread was hard and old, no bagel cutter and everything looked just filthy!! Would never stay again!! Worst Holiday Inn we've EVER stayed at!! I couldn't find anyone at the desk so I could check out and get a printed receipt!!! I have NO idea how this place has some good reviews!!!
• RH

  Richard Hughes

  Mar 2, 2026
  3.0
  Could have been great, but was just ok. The lack of attention to the details make a difference. Our room was spacious and clean, a great start, but the blinds won't go up (see photo), the lamp in the corner (with the protective wrapping still on the shade) didn't work, the water pressure was so low that taking a shower or washing hands took twice the time that should be needed. The shower doors no longer open and close as the sliding mechanisms have worn out. These things added up to let you know that no one cares enough to find them or fix them. Overall we slept ok, and felt safe, which is the most important thing, but the place could be so much better with a handy man to fix the little things. All it needs is someone to have the responsibility for checking the rooms regularly. Clearly this isn't in the purview of the cleaning staff, but management should own this.

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