Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
Situated near the landmark Arthur Ravenel Jr. Bridge, the Hotel Indigo® Mount Pleasant lets you experience the Lowcountry like a local. Our modern, boutique-style accommodations will help ensure a stress-free stay, with such amenities as complimentary Wi-Fi, ample work space and plush bedding. Our gathering and event spaces are named for iconic local trees of South Carolina and offer over 6,000 square feet of meeting space. Our Palmetto Ballroom can host you and 250 of your closest friends. You can enjoy a meal created with locally-sourced ingredients at our full-service restaurant or grab a snack at the sundry shop, featuring live indigo. This crop, from which a rich blue dye can be extracted, was integral to the area's 18th century economy. Craft cocktails are served at our indoor/outdoor bar, which leads to a resort-style pool, offering chairs for sunning, a fire feature and in-pool loungers.
Location
Hotel Indigo Mount Pleasant by IHG
250 Johnnie Dodds Boulevard, Mount Pleasant, SC
29464, United States
Hours
Reviews
4.2
1,094 reviews
5 stars
668
4 stars
219
3 stars
70
2 stars
50
1 star
87
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many guests praised the friendly and helpful staff, highlighting individuals like Rory, Nancy, and Lashonda for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms, unclean bathrooms, and maintenance issues that detracted from the overall experience.
Customer Service
While some guests had positive interactions, others reported poor management responses to issues, particularly regarding overbooking and lack of follow-up on complaints.
Amenities and Location
The hotel was noted for its great location near Charleston and appealing amenities like the pool area, but some guests felt the amenities did not meet expectations given the price.
Dining Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others experienced long wait times and service issues.
- KTKarli ThreattJan 4, 20261.0Horrible customer service. “Dorothy” the manager claimed she had video of “the smoking” in my room. After stating that you could only charge me if it actually smelled like smoke, she said “someone definitely smoked in your room, I don’t know who it was but it smells like it and now that room is out.” I would gladly pay a fee if I smoked in the room. I didn’t. To treat a platinum elite member like this is ridiculous. We left before checkout time and left it spotless. Shame on you.
- TKTuan Ngo KimDec 31, 20255.0A lovely hotel with a warm welcome, wonderful staff, and a great location.
- JBJennifer BasileDec 30, 20255.0Customer service was awesome, as well as room. We had the loft room, which was so cool and comfortable. Wonderful cleanliness, as well as service. We talked to Tisha at the front desk, and she was so sweet. Would definitely stay here again
- RNRumen NikolovDec 26, 20251.0Very disappointed. For 4 guests, they offer 2 vouchers for breakfast and no solution for the other 2. Finally they explained that we can order a la carte...He went to talk to the manager (I highly doubt that this happened)... Came back with the same suggestion. Maybe it's my misunderstanding of the policy while we booked the room, but to tell me there is no solution... If you have a policy like that, maybe have a solution for cases like ours and ready to tell your guests when you drop the news before telling me there is nothing can be done.
- MMMisty McKinneyDec 21, 20255.0We thoroughly enjoyed our stay. The hotel was very clean. The lobby is so nice and updated. The pool was heated and beautiful. The beds were very comfortable with great bedding. The quick drive over the bridge to downtown Charleston is just what we were looking for. We saved a lot by staying just outside the city. Definitely recommend!
Frequently Asked Questions About Hotel Indigo Mount Pleasant by IHG
Is Hotel Indigo Mount Pleasant by IHG suitable for business travelers?
Yes, Hotel Indigo Mount Pleasant by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Mount Pleasant by IHG have a loyalty program?
Yes, Hotel Indigo Mount Pleasant by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Mount Pleasant by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Mount Pleasant by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Mount Pleasant by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Mount Pleasant by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
Is Hotel Indigo Mount Pleasant a pet friendly hotel?
Yes, pets are welcome at Hotel Indigo Mount Pleasant.
Does Hotel Indigo Mount Pleasant offer a shuttle service?
No. there is not a complimentary shuttle service at Hotel Indigo Mount Pleasant.
Does Hotel Indigo Mount Pleasant have a pool?
Yes, Hotel Indigo Mount Pleasant has an outdoor pool.
Does Hotel Indigo Mount Pleasant have onsite dining?
Yes, Hotel Indigo Mount Pleasant has an onsite restaurant.
Does Hotel Indigo Mount Pleasant offer free Wi-Fi?
Yes, Hotel Indigo Mount Pleasant offers free Wi-Fi.
What accessibility features does Hotel Indigo Mount Pleasant by IHG offer?
The hotel provides accessible parking and is mobility accessible to accommodate guests with disabilities.
Is breakfast available at Hotel Indigo Mount Pleasant?
Yes, Hotel Indigo Mount Pleasant offers breakfast to guests.
Does Hotel Indigo Mount Pleasant have facilities for business travelers?
Yes, the hotel includes a business center, several meeting rooms, and complimentary Wi-Fi in public areas to support business needs.
Are pets allowed at Hotel Indigo Mount Pleasant?
Yes, pets are welcome at Hotel Indigo Mount Pleasant.
What are the check-in and check-out times at Hotel Indigo Mount Pleasant?
Check-in time is 4:00 PM and check-out time is 11:00 AM.
Does Hotel Indigo Mount Pleasant provide contactless check-in or checkout?
Yes, contactless check-in and checkout options are available at Hotel Indigo Mount Pleasant.
Are there any nearby hotels to Hotel Indigo Mount Pleasant?
Nearby hotels include Hampton Inn At Patriot's Point, Candlewood Suites Charleston - Mt. Pleasant by IHG, and Mainstay Suites, which may offer additional lodging options.
What nearby dining options are available near Hotel Indigo Mount Pleasant?
Eliza's Bar and Kitchen is a nearby restaurant offering American and seafood cuisine, a great spot to visit before or after your stay.
Are there any nearby medical facilities close to Hotel Indigo Mount Pleasant?
Yes, several health providers such as Roper St. Francis Walk-in Care and Charleston Wound Care are nearby, offering convenient access to medical services.
What payment options does Hotel Indigo Mount Pleasant accept?
The hotel accepts American Express, MasterCard, Visa, and cash for payment.