Candlewood Suites Charleston – Mt. Pleasant by IHG

Reviews

• EG

  Eternal Kloth Garden Gangsta

  4 days ago
  5.0
  Kierra is so amazing and always so accommodating, really every one from management on down
• BM

  Bobby Moore

  Dec 31, 2025
  3.0
  For location it’s a great spot. Just across the bridge from historic downtown Charleston and close to local shops and restaurants. The hotel was ok but the King Studio Suite was very small. They got a King bed in a spot designed for maybe a queen. One side of the bed was inches away from the a/c and had a very small side table. The bathroom had very little counter space. The kitchenette was well supplied but the full size fridge was too large for such a small room. Overall this should be a much larger room or take out the kitchenette and make this a standard Queen room.
• JP

  Jigna Patel

  Nov 30, 2025
  4.0
  I will definitely stay again very clean , no smell, staff very friendly , plenty of parking We brought our maltipoodle with us and no problem Pet friendly I gave 4 star because my bathroom sink was not working properly water was not going But I can say definitely will stay again and will definitely recommend to friends and family
• JF

  Jason Ferguson

  Nov 27, 2025
  5.0
  Good hotel especially for the price in this location. Room was clean and quiet. Hotel staff was super helpful, moving my reservation forward when I showed up not realizing that I had booked a different date (watch this if you book late on the website, it likes to move the date forward a month if you rerun a search). The biggest problem is that its kind of isolated on the north side of a busy part of US 17 so coming and going you're likely going to end up sitting at a really long light. It's a minor issue but you can easily burn 20 minutes if you forget something and you've already crossed 17. Addressing a couple other reviews: 1. Candlewood is an extended stay hotel. Only having maid service once a week is normal. 2. Its a location in the south, near a harbor a couple miles from the ocean. You're going to have a little mold occasionally and theres not much you can do about it. Just let them know and ask for another room. I didnt notice any in my room but there were dehumidifiers in several places which is about the best you can do.
• LN

  Lauren Newland

  Nov 21, 2025
  1.0
  I had a horrible experience here tonight, made so much worse by IHG Platinum Elite Card “customer service.” I arrived for a 2-night stay that I booked with my Platinum Elite card on the IHG website. After I’d unpacked in the first room, I went to use the bathroom and saw that the toilet was cracked from the bottom of the porcelain all the way up. Super dangerous. Pic attached. So I went back to the front desk and informed the manager, Keara (who to be fair was super kind - my issues are not with her), and she gave me the keys to another room. I decided instead of packing up and moving everything over, to check out the room first to ensure everything was ok so that I wouldn’t have to do this again. I went up, checked the bed, and there was a literal bed bug crawling on the pillow. Pic attached. I told front desk who said “bed bugs are clear” (they are not). I asked for a refund and she said she would refund me, but I’d already been charged by IHG. She said they’re a separate franchise and don’t have the same system. So I went out to my car and called IHG and was on with two different people for nearly 25 minutes. I had to retell my story twice and they said they couldn’t do anything in the way of a refund. I said I needed a place to stay (at this point it was 9:30pm and I was sitting in a dark parking lot after having driven 10 hours). They said they’d book me at a similar IHG property nearby - a Holiday Inn Express - - and they confirmed my card info and charged my card there for two nights - and this new hotel was significantly more expensive. I said I needed compensation - at least tonight free. They said I could talk to their manager and I said yes, they put me on hold again, and then I spoke to a woman who was very unfriendly and unaccommodating and told me they couldn’t offer me any compensation, and that they “didn’t have access to my payment method.” The man before her literally had my card info - I was calling the IHG CREDIT CARD COMPANY customer service. This was the same call and made no sense. Then she said all they could offer me was 7,000 points to my card but that it would release the hotel of all liability should my things now be infested with bed bugs. I said no. They told me to go to the Holiday Inn and talk to the front desk. I went the HI, and despite IHG customer service saying they had charged my card over the phone, the hotel had no reservation for me. So the front desk charged my card AGAIN (at this point I needed a place to stay). I looked at my bank statement and I was charged TWICE at Candlewood. This is all insane. This has been the single worst customer experience of my life.

Frequently Asked Questions About Candlewood Suites Charleston – Mt. Pleasant by IHG