Hilton Beachfront Resort and Spa Hilton Head Island

Reviews

• RM

  Rocky Musico

  3 days ago
  3.0
  We had stayed a couple months ago, be careful of ordering room. Service. We ordered a few items one of them being boneless chicken wings. Unfortunately after my wife and I eating one noticed they were not fully cooked. Some of them were actually raw! We did notify the desk and they sent someone up to the room and took one look at the chicken and was in agreement that they were not cooked. We had a horrible night of not feeling well. Beware of the kitchen! I thought I wrote this review but I guess that was a review directly to the hotel. No one ever reached out.
• MT

  Magic Trash

  5 days ago
  3.0
  So, I don't recommend getting a spa service here. Very mishandled and confusing. They seemed pretty reluctant to do their jobs at all, like we were just bothering them. It did not feel welcoming with how the lights were off, and there was no hot or cold water for refreshments afterwards. The water dispenser in the gym room didn't work. No elevator/escalator when you self park or luggage carts whatsoever. You having to pay for parking is a little off putting. The exit and entrance to the parking garage is extremely narrow. They could have easily made the hot tubs bigger with the amount of space they had. Lots of unsightly eye sore discrepancies with the renovations going on. It was nice to be given an ocean view room with no extra charge, but the renourishment construction for the beach was nonstop all night. Warning : The shower floors in the room were very slippery. There were no shelves or racks in the shower to put your other bottles except for one very small ledge. The complementary aspects were contradictory. The outdoor pools were not heated, which is odd, because the indoor one was, which I think, is less necessary. Disorienting leaving the, albeit very well lit, parking lot. The room keys were deactivated too soon, despite easily asking for a late check out the night before. The other areas that supposedly required a room key actually did not, given how the doors were cracked open. The gift shop is only open from 6am-noon. It should be noon-6pm. Who in their right mind is going to buy a t-shirt at dawn? Just leaving money on the floor. There should have been more than one area to shower by the pool, and being able to change the temperature on it would have been nice as well. Despite the no smoking policy, there was a cigarette smoke smell while we were out on our patio. Toilets were very low to the ground also. No bathtub either. Having access to HBO Max for free was nice. There being no fee for a late check out was a relief. Not nearly enough hangers in either closet and it wouldn't have hurt to have extra pillows and blankets already in the room too. It was good to know the front desk person had cared enough to text us, asking if we needed anything, and/or were satisfied with the room. Couldn't figure out how to open the safe and the fridge was very small. The bathrooms were immaculate although not all of the soap dispensers seemed to work, and it was difficult to find the flush.
• JA

  Joshua Anderson

  6 days ago
  2.0
  The saving grace for this resort was the staff helping to run it. They were friendly, helpful and I was always met with a smile! My wife and I stayed two nights there over new years for a wedding. I used Hilton points for the majority of the cost, but still had to come out of pocket for fees and other things. I was sorely disappointed with the room quality and the disability access to simple areas. I was told over the phone this location had rooms with or had a portable tub transfer bench for guests with disabilities. On check-in I asked for a room or for one to be provided. All they had was a shower chair which barely fit into the tub. The carpet in the room was frayed in the transition from the entry way to the main room. The mini fridge didn’t work and had mold growing in it. When I asked about getting a replacement, the front desk was apologetic but kept stating because of the holiday maintenance wasn’t available. I was only able to use the valet once because they weren’t always there because of the holiday.
• MM

  Mike

  Jan 6, 2026
  1.0
  Easily the worst hotel experience I have ever had and indicative of the fall of the Hilton brand. Within an hour of our arrival, we walked out of the bathroom and nearly slipped on the large pool of water that was pouring out of the AC vent. Despite calling the front desk and going down to get assistance, it took another hour for anyone to come up and more time beyond that to get a room. The front desk were sitting around on their phones and in the back room during this time. We were given a smaller room that reeked of mold and had to talk to multiple staff to get any reconciliation on updated rates for the smaller room. Due to unsecured dumpsters, wind blew construction trash into the parking lot that smashed our windshield and shattered our rear window. We tried to get a broom from the front desk to help clean up the glass in the parking lot and said they could not find a broom despite a broom and dustpan sitting in the hallway by their desk. I ended up going directly to maintenance who gave me a broom and dustpan. We ended up leaving early. All in all, the management and front desk staff made us feel like a burden when their failures to upkeep the building and property turned our honeymoon into the least relaxing trip I can imagine.
• MA

  Moses Amaya

  Jan 5, 2026
  4.0
  I recently stayed here with my family to ring in the New Year, and I have to say, I was hyped! I’d been telling everyone for weeks how excited I was. We took our time driving down, stopping overnight in NC, which gave me some time to do a deep dive into the reviews. I always check the 1-star and 5-star ratings to keep my expectations realistic—and I’ll touch on those inconsistencies at the end, but sprinkle some of the issues in saw repeatedly in the reviews. **The "Wow" Factor: Arriving on a Tuesday night was a total treat. Once you hit the island, the lights are everywhere, but the display at the entrance of the Hilton Beach Resort and Spa is **next level**. My mom couldn't stop taking pictures; it really set the mood. The lobby is just as gorgeous—high ceilings, tasteful decor, and a very "wowed" first impression. **The Mixed Bag (Arrival & Room): Here’s where it got a bit confusing. It was a Tuesday night in the off-season, yet the unloading zone was a bit of a mess. We waited about 30 minutes just for a luggage cart, which was baffling considering the hotel wasn't even at capacity. Parking is just off to the right after you unload. Parking is $65 for valet parking, or $15/day if you park yourself. Note: This is a resort, not a regular hotel, so there are resort fees, something to consider when booking. *Pro-tip:* Have your spouse check in at the counter (or on the app, it's faster and great for picking your room!) while you wait for the luggage cart. Also, if you’re a coffee addict like me, there are restrooms right by the Blue restaurant, left when you walk into the lobby, so you don't have to wait for the elevator! The front desk staff was super kind and hooked us up with waters and geve us the 411 on services. We got an amazing beachfront upgrade, but—plot twist—it didn't have the sofa bed we needed for the kids. Thankfully, the service was on point; we called down, and they had the sleeping situation sorted for us quickly. **The Room Details: The room definitely matched some of the comments I’d read. The walls have this textured blue paint "coastal," I guess? Not exactly my style, but fine. There were some minor "wear and tear" issues, like a bathroom fan that didn't work and some fixtures that looked like past guests had been a little rough on them, but nothing I couldn't live with. You get plenty of storage, a fridge, a safe for valuables, and those massive panoramic sliding doors. **The Absolute Highlight: The sunrise. I’m not exaggerating when I say, best I’ve seen in my entire life. I’ll post photos, but they honestly don’t do justice to the colors, the camera just can't capture the bright oranges and red hues coming from the rising sun. I spent an hour or so just staring at the horizon before heading down to explore. The resort layout is great—lower level gives you access to the breakfast spot, the spa, and the indoor pool/jacuzzi area (complete with a ping-pong table!). While the main level has rhe gift shop, Blue restaurant, sitting areas, and the frint desk. Even though the outdoor bar and restaurant were closed for winter, the deck area with the pools and tanning beds looks like it would be a blast in the summer. The indoor pool is heated, and both indoor and outdoor jacuzzi are heated as well. **The Bottom Line: While there are definitely some inconsistencies—like the long wait for carts during the off-season and some room maintenance needed—nothing compares to that ocean view from our balcony, the access to the beach, having a spa in the lower level, or hanging out at the deck relaxing or reading. It’s a beautiful spot to bring the family! The best part for me was eeing the joy in my wife and kids faces. My mother loved every minute of it. At the end of the day, when you go in vacation, it's about the memories, the food, the people. The room was the weak point of this whole experience, but ten years from now, the room will not be what I remember about this trip. It will be the smiles on my family's faces, the bright sunrise, and the walks by the beach with my wife.

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