Business Details
About
HotelExtended Stay HotelHome2 Suites
Home2 Suites by Hilton Greenville Airport is 4 miles from Greenville Spartanburg International Airport. You'll be situated in the city's business district and within walking distance from dining and shopping. Attend a game or concert at Bon Secours Wellness Arena or a conference at TD Convention Center in downtown Greenville. Furman University is less than 13 miles away. Learn about the history of the famous car at the BMW Zentrum Museum.
Enjoy a free breakfast at our Inspired Table and socialize or charge your smartphone in the relaxed, modern Oasis. Ask our friendly staff for local dining recommendations.
Feel at home in a spacious suite with a living area and a full kitchen with a dishwasher, microwave, and refrigerator. Watch the 42-inch flat-screen HDTV and check emails with free Wi-Fi/ Buy snacks, beverages, and travel essentials at the 24-hour Home2MKT. Print boarding passes or check email in the business center. Pack the leash and water bowl-Home2 is your pet's home too. Swim in the outdoor saline pool. Lounge on the patio and make some burgers on the BBQ grill. Run a load of wash as you exercise in our combined laundry/fitness facility, Spin2 Cycle.
Location
Home2 Suites by Hilton Greenville Airport
20 Beacon Drive, Greenville, SC
29615, United States
Hours
Reviews
4.5
872 reviews
5 stars
657
4 stars
131
3 stars
27
2 stars12
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and lack of empathy during critical situations.
Cleanliness
While some guests praised the cleanliness of the hotel, others reported issues with room cleanliness and maintenance, indicating inconsistency in housekeeping standards.
Staff Recognition
Several guests commended specific staff members for their exceptional service, particularly Denise and Nikita, suggesting that there are employees who positively impact the guest experience.
Management Issues
The general manager received multiple complaints regarding unprofessional behavior and poor handling of customer concerns, leading to dissatisfaction among guests.
Amenities and Location
Guests appreciated the hotel's amenities, such as the fitness center and complimentary laundry, as well as its convenient location near restaurants and attractions.
- JEJordan Eric6 days ago5.0Denise did a great job of checking me in. The room was perfect for my visit and the fitness center provided a place to get a workout in. Thanks Home2!
- DDDisha DJan 2, 20261.0This place is absolutely unacceptable. Management is terrible, the room and bathroom were filthy, and the property manager was extremely rude with zero customer service skills. There is no professionalism here at all. This property seriously needs major cleaning, proper management, and thorough staff training before it should be allowed to host guests.
- DPdeesha patelDec 16, 20251.0Terrible guest service. Staff were rude, unhelpful, and showed zero empathy during a medical emergency, relying only on policies. Completely unacceptable—book elsewhere
- DPdisha patelDec 16, 20251.0Terrible guest service. Staff were rude, unhelpful, and showed zero empathy during a medical emergency, relying only on policies. Completely unacceptable—book elsewhere
- DPDisha pDec 16, 20251.0This property demonstrates a complete failure in guest services. Guests are neither acknowledged nor treated with basic respect. Staff hide behind rigid policies instead of providing even minimal customer care or human understanding. During a medical emergency, I requested a refund for my stay. Rather than receiving empathy or assistance, I was met with an extremely rude, dismissive, and unprofessional response from the team lead. The way this situation was handled was unacceptable and showed a total lack of compassion, judgment, and leadership. Refusing to accommodate a medical emergency and responding with hostility reflects poorly on the property’s management and training standards. This experience was not only disappointing—it was outrageous and should not be tolerated in any hospitality environment. they are not even trained to treat or acknowledge membership tire of guest.
Frequently Asked Questions About Home2 Suites by Hilton Greenville Airport
What accessibility features does Home2 Suites by Hilton Greenville Airport offer?
The hotel provides accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is breakfast included with the stay at Home2 Suites by Hilton Greenville Airport?
Yes, a free breakfast is available for guests at the hotel.
Are pets allowed at Home2 Suites by Hilton Greenville Airport?
Yes, both cats and dogs are welcome at the hotel, making it a pet-friendly accommodation.
What are the check-in and check-out times at this hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal.
Is there a fitness center available on-site at Home2 Suites by Hilton Greenville Airport?
Yes, the hotel offers a fitness center that guests can use for free.
What parking options are available at the hotel?
The hotel provides free self-parking for its guests.
Are there any nearby restaurants where I can dine before or after my stay?
Nearby dining options include The Lost Cajun for Cajun and seafood dishes, Acropolis Restaurant and Oasis Bar for Greek and Mediterranean cuisine, and Clean Eatz for health-conscious American fare.
Are there other hotels near Home2 Suites by Hilton Greenville Airport if I need more accommodation options?
Yes, nearby hotels include Home II Greenville, Home2 Suites by Hilton Pelham Rd/GSP Airport, Fairfield Inn & Suites by Marriott Greenville-Spartanburg Airport, and Wyndham Garden Greenville Airport.
Can I find salons or spa services close to Home2 Suites by Hilton Greenville Airport?
Yes, salons such as Great Clips, The Hyde Away, Sola Salon Studios, and spas like Fabulous Nail Spa are conveniently located nearby.