Business Details
About
HotelTru by Hilton
Daily Mandatory Charge includes: Destination Marketing Fee.
We're located off I-77 and South Carolina Hwy 460, just 10 minutes from Charlotte International Airport. Carowinds amusement park is only three miles away and Carolina Place Mall is only five miles from our front door. WiFi and breakfast are on us. Explore our collection of board games in the lobby or show off your skills with a friendly game of pool.
Location
Hours
Reviews
4.2
518 reviews
5 stars
319
4 stars
92
3 stars
39
2 stars
18
1 star
50
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, with multiple mentions of spotless rooms and well-maintained facilities.
Customer Service
The staff received mixed reviews; while some guests highlighted friendly and helpful service, others reported unprofessional behavior and indifference from certain employees.
Breakfast Quality
Feedback on the complimentary breakfast was largely negative, with many guests expressing disappointment over limited options and poor quality.
Noise Issues
Several reviews noted noise disturbances from neighboring rooms and external traffic, impacting the overall comfort of the stay.
Management Response
There were complaints regarding management's handling of issues, with some guests feeling their concerns were not adequately addressed.
- DRDan ReynoldsJan 1, 20265.0Great place. A ton of stuff to do with the family. Pool table, giant connect four and a ton of board games. Plus an amazing breakfast.
- CPChance PircherDec 29, 20255.0Great Hotel in the area. The Staff is fantastic, especially Nadya and Claudia with great customer service, work ethic, customer care and problem solving. Very accommodating. Thanks so much yall
- KTKatie TDec 26, 20254.0Minimalist but has everything you need. Close to Charlotte airport. Good value.
- MHMike H.Dec 23, 20251.0Pulling into the building was super annoying, full circle. The place was clean and staff friendly. The breakfast was 98% sugar, not even boiled eggs. The building has very thin walls. You can hear the traffic, the planes and neighbors.
- TST SupremeDec 22, 20254.0Stayed a night, billiard table was available late although I didn't play. The complimentary breakfast could've been better for the price of the rooms. Scrambled powder eggs, pork sausage, and toast was basically the spread along with make your own pancakes mixtures, but they did have cooked oatmeal my favorite
Frequently Asked Questions About Tru by Hilton Fort Mill
What are the check-in and check-out times at Tru by Hilton Fort Mill?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is breakfast included at Tru by Hilton Fort Mill?
Yes, free breakfast is available for guests staying at the hotel.
Does Tru by Hilton Fort Mill allow pets?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does Tru by Hilton Fort Mill offer?
The hotel provides accessible parking and elevators, and is mobility accessible.
Is WiFi available at Tru by Hilton Fort Mill, and is it free?
Yes, free WiFi is available in public areas along with public internet terminals.
Are there any fitness facilities available at Tru by Hilton Fort Mill?
Yes, a fitness center is available for free for hotel guests.
Is parking available at Tru by Hilton Fort Mill, and is it free?
Yes, free self-parking is available for guests.
What entertainment options are available at Tru by Hilton Fort Mill?
Guests can enjoy a game room and a collection of board games in the lobby, as well as play a friendly game of pool.
What nearby medical facilities are close to Tru by Hilton Fort Mill?
Nearby medical facilities include Glen T. Feltham, MD, SpecOrtho, Advanced Sports & Spine, Ivy Rehab Physical Therapy, and CMC Urgent Care Gold Hill, among others.
What attractions can guests visit near Tru by Hilton Fort Mill?
Guests can visit Carowinds amusement park located only three miles away and Carolina Place Mall just five miles away for shopping and entertainment.