Business Details
About
Hotel
Daily Mandatory Charge includes: Destination Marketing Fee.
We're located off I-77 and South Carolina Hwy 460, just 10 minutes from Charlotte International Airport. Carowinds amusement park is only three miles away and Carolina Place Mall is only five miles from our front door. WiFi and breakfast are on us. Explore our collection of board games in the lobby or show off your skills with a friendly game of pool.
Location
Hours
Reviews
4.2
501 reviews
5 stars
305
4 stars
90
3 stars
39
2 stars
18
1 star
49
What are people saying?
AI-generated from recent customer reviews
Cleanliness
While many guests praised the cleanliness of the rooms and hotel, several reported issues with dirty rooms, unclean bathrooms, and inadequate housekeeping.
Staff Performance
Customer service experiences varied significantly; some guests highlighted friendly and helpful staff, while others reported unprofessional behavior and indifference from front desk personnel.
Noise Issues
Multiple reviews mentioned noise disturbances from neighboring rooms and outside construction, impacting guests' ability to sleep.
Location
The hotel is conveniently located near the interstate, making it easy for travelers to access, though some guests noted a lack of nearby dining options.
Amenities
Guests appreciated the modern decor and amenities like the coffee bar and pool table, but some expressed disappointment over the lack of microwaves and limited breakfast options.
- BBBeverly BrownNov 3, 20255.0After a long drive, it was nice to have a good place to rest.
- MTMirrored Image Mobile Detailing & TintingOct 29, 20255.0All around a great place to stay. Will be back next time we’re in town!
- LPLynn ParsonsOct 29, 20255.0Excellent service and clean !
- SHSammy HeckmanOct 6, 20255.0We had a great stay at this hotel. The room was super clean and the staff were very nice. Laura at the front desk was so kind and inviting! We stayed here while visiting Carowinds and it’s less than a 10 minute drive up the highway. Would definitely recommend!
- FMFelicia McAbeeOct 5, 20251.0It was the worst stay ever kids were running through the hall all night and when I went to the front desk she was on her cellphone and she said I'm sorry it's nothing I can do. So basically we didn't get any sleep then they started at 8:30 in the morning running through the hallway again. Then when we asked for towels they didn't have any. So basically I will never stay at this property again.
Frequently Asked Questions About Tru by Hilton Fort Mill
What are the check-in and check-out times at Tru by Hilton Fort Mill?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is breakfast included at Tru by Hilton Fort Mill?
Yes, free breakfast is available for guests staying at the hotel.
Does Tru by Hilton Fort Mill allow pets?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does Tru by Hilton Fort Mill offer?
The hotel provides accessible parking and elevators, and is mobility accessible.
Is WiFi available at Tru by Hilton Fort Mill, and is it free?
Yes, free WiFi is available in public areas along with public internet terminals.
Are there any fitness facilities available at Tru by Hilton Fort Mill?
Yes, a fitness center is available for free for hotel guests.
Is parking available at Tru by Hilton Fort Mill, and is it free?
Yes, free self-parking is available for guests.
What entertainment options are available at Tru by Hilton Fort Mill?
Guests can enjoy a game room and a collection of board games in the lobby, as well as play a friendly game of pool.
What nearby medical facilities are close to Tru by Hilton Fort Mill?
Nearby medical facilities include Glen T. Feltham, MD, SpecOrtho, Advanced Sports & Spine, Ivy Rehab Physical Therapy, and CMC Urgent Care Gold Hill, among others.
What attractions can guests visit near Tru by Hilton Fort Mill?
Guests can visit Carowinds amusement park located only three miles away and Carolina Place Mall just five miles away for shopping and entertainment.