Certified by Best Western Carowinds • Feb 08, 2026
HotelBest Western
Located in Fort Mill,SC, the Best Western Carowinds is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Carowinds • Feb 08, 2026
Certified by Best Western Carowinds • Feb 08, 2026
Reviews
3.9
759 reviews
5 stars
333
4 stars
210
3 stars
85
2 stars
37
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness and helpfulness, with some praising the service while others reported rude behavior and poor management.
Cleanliness
While some guests found the rooms and common areas clean, others reported issues with bugs and unclean conditions.
Breakfast Quality
The breakfast offerings received consistent criticism for being limited and unsatisfactory, with many guests expressing disappointment.
Location
The hotel is conveniently located near Carowinds, but some guests noted safety concerns in the surrounding area.
Room Conditions
Rooms were described as dated and in need of maintenance, with several guests reporting issues such as broken amenities and unpleasant odors.
CB
Cheryl Behrend
Jan 18, 2026
5.0
2 minutes back to I 77 in the morning
BM
bryan martin
Jan 16, 2026
4.0
outta 15 hotels that wouldnt wanna let me check in all cause pass midnight n be4 3pm or 4pm cant allow any one... even tho i had a hotel setup be4 i even left ohio to come here to Charlotte, N. C. and even called within 10 mins of reserving the room i even called the hotel n explained that i had the reservation and that my departure time was behind which made me behind n said itd be around 1am-2am... and arrived just mins after 1am... walked in to check in and guy first wasnt gonna let me cause of the hr... and then i handed him my chime credit card... and denied it... said that the hotel company policy was they banned chime cards... and that was all i had on me... and i literally called hotel after hotel til finally the guy who works night shift and best Western and this dude wish i knew his name but hooked me up and said all thr other hotels are dumb n makes no sense for them to be like that... so thank u to this place cause of u inwas at least able to get 3 hrs sleep n be4 i started work at 6 next morning...
SM
Susan Melnyk
Jan 7, 2026
2.0
Hotel is fine. Sketchy surroundings.
JP
Jasper Pham
Dec 7, 2025
5.0
Wonderful clean rooms and wonderful service with a smile!
FC
Frank C
Oct 26, 2025
5.0
The hotel staff are very kind and courteous, the breakfast is always fresh each morning, and the common areas are kept very clean, room service does a wonderful job, the room and the hotel is a bit dated, it could use some renovations but it’s nice to have a bit more of a classic feel, it’s cozy. I felt very safe here and it’s quiet at night. Thank you Best Western Carowinds! A wonderful stay.