Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr by IHG

Reviews

• TD

  Tamara Dyson

  2 days ago
  1.0
  My family and I stopped here late in the night after being on the road for an entire day. The entire hotel smelled like dirty mop water. We were too tired to look elsewhere so we checked in. The room was disgusting. It looked like housekeeping quickly made the bed and the sheets were definitely not changed. The pillowcases were covered in dirt. There was hair on the pillows and the bed sheets! It was disgusting. The bathroom was poorly cleaned and there was rust stains in the tub. We decided to leave. The front desk was completely unapologetic for how disgusting the room was. We were disappointed all around.
• VL

  Vic Lewis

  Mar 5, 2026
  5.0
  Stayed here for my son's send off into the Army and it was one of the best hotel stays I've ever had. Hotel was very clean, the continental breakfast was probably one of the best I've ever had ( get the biscuits and gravy, it's AMAZING) . Highly recommended!
• JJ

  Jeff

  Mar 2, 2026
  4.0
  Check in, GREAT! Reservation call, GREAT! Beds GREAT! Cleanliness, GREAT! BUT THEN came breakfast.
• GO

  George Ott

  Feb 25, 2026
  1.0
  Booked ADA 2 Queen Room. The previous occupant smoked in the room prior to our use and we are both allergic to smoke. The hotel cleaning staff failed to notice the stench of tobacco smoke. They did not have another 2 Queen ADA room. My wife, god bless her, choose to sleep on the pull out couch in the room they did have. It did not look comfortable. The entire situation was not handled well. I cannot recommend staying here.
• EC

  Ethan Crisp

  Feb 13, 2026
  1.0
  The front desk staff at this hotel is probably the most unacommodating, inflexible, unapproachable, and inhospitable group of people that I have encountered in all of my journeys. Hospitality and loyalty are foreign words to these folk. Given multiple opportunities to put the guest first, the staff continued to dissapoint at every turn. Nate at the front desk on the evening of February 13th displayed immeasurable cowardice and an arrogant lack of effort to accomodate a loyal guest's need to transfer rooms between adjoining stays. This was an epic failure of hospitality that could have easily been remedied with kindness and diplomacy. I hope to never stay here again if the welcoming committee has this attitude. This hotel's front desk staff needs a check up from the neck up, and the management needs to give them the space to make the right call.

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