Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd by IHG
4.1525 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
Discover the Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd, where an unbeatable location meets Southern hospitality. Whether traveling with family or on business, enjoy modern amenities and convenient access to Columbia's top attractions, restaurants, and shopping.
Our hotel, located right off I-20, makes travel effortless. Explore nearby U.S. Army Fort Jackson and visit the University of South Carolina with year-round events at the Colonial Life Arena and Williams-Brice Stadium. Find the trendiest shops and eateries at the nearby Village at Sandhill, just three miles from the hotel. For outdoor fun, visit Riverbanks Zoo and Garden or head to Lake Murray for a day of fishing and boating.
Retreat to relaxation in our newly renovated, well-appointed rooms featuring a Keurig coffee maker, mini fridge, and microwave. Start each day with our complimentary breakfast and stay connected with free high-speed Internet. Take a refreshing dip in our outdoor pool or maintain your fitness routine in our 24-hour fitness center. Welcome to Columbia, South Carolina!
Location
Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd by IHG
1011 Clemson Frontage Rd, Columbia, SC
29229, United States
Hours
Reviews
4.1
525 reviews
5 stars
283
4 stars
129
3 stars
44
2 stars
22
1 star
47
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its clean and well-maintained rooms, with several noting that the housekeeping staff did an excellent job.
Customer Service
While some guests reported positive experiences with friendly and accommodating staff, others highlighted instances of unprofessionalism and rudeness from front desk personnel.
Breakfast Quality
The breakfast offerings received mixed reviews, with many guests enjoying the variety and quality, while others found it lacking or poorly stocked.
Noise Issues
Several reviews mentioned noise disturbances from outside or other guests, indicating that sound insulation could be improved.
Management and Policies
Guests expressed frustration with management policies, particularly regarding reservation handling and customer service during issues like early check-out or room changes.
- RGRuth Greenlee1 day ago5.0Really nice place clean updated. Nice breakfast. the staff very friendly and helpful.
- KDKia DennisOct 27, 20251.0DO NOT STAY HERE. I booked this hotel while in town for a wedding. I was hesitant after reading several negative reviews and noticing that the hotel appeared outdated and overpriced ($218 per night), but since there were only two hotels near the venue in Columbia, I decided to move forward. Unfortunately, I had a family emergency early Saturday morning and had to check out around 9 a.m. to travel back to my home state. I had only checked in the previous day after 3 p.m. On Monday, I noticed I was still charged for both nights despite leaving early. After contacting Expedia, they reached out to the hotel on my behalf regarding a possible refund. The hotel responded that because my reservation was prepaid for two nights and they were sold out, no refund would be issued. While I understand policies, the lack of empathy and flexibility in an emergency situation was extremely disappointing. A gesture of understanding or partial credit would have shown basic compassion and professionalism. Charging a guest for a night they did not stay—under unavoidable circumstances—is unfair and unacceptable. As a teacher, every dollar matters. I wasn’t asking for anything unreasonable, only fairness. I would not recommend this hotel to anyone looking for decent service, understanding, or value for their money.
- DWDavid WhitneyOct 20, 20254.0My son and I stayed at this location for our recent trip to South Carolina for the OU-Sourh Carolina football game. We couldn't have been happier with the convenient location, or how clean and neat the site was. The service personnel were friendly and inviting, the room was spotless, and the simple breakfast buffet hit the spot Saturday morning! We were a mere stone's throw away from a nice local shopping and restaurant area and seconds away from the interstate. It was a *perfect* spot for our weekend stay.
- JEJason EngermannOct 19, 20254.0For the price and being located so close to Fort Jackson, I feel like they could afford to maintain their flagpole. No American flag and the state flag was off the pole in the tree
- SLstephen L.Oct 15, 20255.0Room near elevator but hopefully will be ok
Frequently Asked Questions About Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd by IHG
Is parking available at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
Yes, Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd offers complimentary on-site parking for all our guests.
Does Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd offer free breakfast?
Yes, Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd offers a complimentary Express Start® Breakfast buffet with a variety of hot and cold options.
Does Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd have a fitness center?
Yes, Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd features a fully equipped fitness center for guest use during their stay.
Is meeting space available at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
No, Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd does not have designated meeting and event spaces.
Are pets allowed at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
Pets are not permitted at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd, with the exception of guide dogs and service animals.
What are the check-in and check-out times at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
Check-in begins at 3:00 PM and check-out is by 11:00 AM at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd.
Is free breakfast available at the hotel?
Yes, the hotel offers a complimentary Express Start® Breakfast buffet with various hot and cold options.
Does the hotel have a fitness center?
Yes, a fully equipped fitness center is available for guests to use free of charge.
Are pets allowed at Holiday Inn Express & Suites Columbia-I-20 @ Clemson Rd?
Pets are not allowed except for guide dogs and service animals.
Is parking available for guests at the hotel?
Yes, the hotel provides complimentary self-parking for all guests.
Does the hotel offer enhanced cleaning and safety measures?
Yes, the hotel uses commercial-grade disinfectants, provides sanitizer, and staff are trained in cleaning and handwashing procedures to ensure safety.
What are the available room amenities at the hotel?
Rooms feature a Keurig coffee maker, mini fridge, microwave, and free high-speed Wi-Fi. Digital guest room keys are also offered for contactless entry.
What nearby dining options are available near the hotel?
Nearby dining includes Waffle House, McDonald's, Bojangles', Dunkin', Krispy Kreme, Zaxby's, and LICK Ice Cream—great for breakfast, fast food, or sweet treats.
Are there any nearby convenience stores or gas stations?
Yes, you can find Circle K, Corner Pantry, Shell, Gaz-Bah, and Exxon & Mobil Stations within close proximity for convenience and fuel needs.
What local attractions can guests visit near the hotel?
Guests can explore U.S. Army Fort Jackson, University of South Carolina events at Colonial Life Arena and Williams-Brice Stadium, Riverbanks Zoo and Garden, the Village at Sandhill shopping, and Lake Murray for outdoor activities.