Holiday Inn Express & Suites Columbia-Fort Jackson by IHG

4.1
1047 reviews
Our Signature Cinnamon Rolls! Millions & Millions served.
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Business Details

7329 Garners Ferry Road, Columbia, SC
29209, United States
(803) 695-1111
https://www.ihg.com/holidayinnexpress/hotels/us/en/columbia/caegf/hoteldetail
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About

HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Situated just 10 minutes from the University of South Carolina, near Fort Jackson Army Base and VA Medical Center, Holiday Inn Express & Suites Columbia – Fort Jackson blends comfort with a prime location and exceptional service for a memorable stay in South Carolina. A short drive from Columbia Metropolitan Airport and the Amtrak Station, our hotel offers easy access to top attractions. Dive into Columbia's cultural district at nearby art galleries, Finlay Park, Riverfront Park, Congaree State Park, and the Riverbanks Zoo and Botanical Garden. Business travelers enjoy proximity to the Vista and Five Points business districts as well as the State Capitol. Take advantage of amenities like our complimentary Express Start® Breakfast buffet, 24-hour Fitness Center, and heated indoor pool. From free Wi-Fi and convenient on-site parking to a 24-hour Business Center and meeting space, we provide everything you need for a hassle-free stay. Unwind in oversized rooms with premium bedding and bath amenities. Your unforgettable Columbia adventure starts here!

Location

Holiday Inn Express & Suites Columbia-Fort Jackson by IHG
7329 Garners Ferry Road, Columbia, SC
29209, United States

Hours

Reviews

4.1
1,047 reviews
5 stars
605
4 stars
210
3 stars
90
2 stars
31
1 star
111

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and helpful staff, highlighting their willingness to assist with various needs.

Cleanliness Issues

Several reviews pointed out cleanliness problems, including dirty rooms, bathrooms, and common areas.

Breakfast Quality

Feedback on breakfast was mixed, with some guests enjoying it while others found it lacking or poorly managed.

Pool and Amenities

The indoor pool was frequently reported as closed or in poor condition, disappointing guests who chose the hotel for this feature.

Management Concerns

Numerous reviews expressed dissatisfaction with management's responsiveness and customer service, particularly regarding billing and complaints.
  • JK
    Janet Knapke
    Jan 5, 2026
    3.0
    This is a tired hotel. The room was weirdly laid out with a srep down where the desk and chair was. It was separated by a wrought iron rail. It was a lot of wasted space. There could have been a couch for better seating. The blind in the picture is badly torn. The service was OK. Breakfast was not great. There was only one working elevator. And there was only one normal size cart for luggage. I won't be going back.
  • FT
    Frank Toothman
    Jan 3, 2026
    3.0
    The only issue I have with this hotel is the signage for ice and vending. I had to ask where the ice machines were because the current signage states you must go down which leads you to believe they are on the first floor. In reality there are no ice machines on the first floor but on all the upper floors to the left of the elevator when you exit, which the room with the ice machine has zero signage stating that is where it is located. One of the employees told me that when IHG took over the property they did not update the signs. Other than that the room was very clean, the water was hot, the beds were comfortable and the staff was amazing.
  • DS
    Dewey Scott
    Jan 2, 2026
    2.0
    Nice room but was disappointed that the website says heated pool. I called the hotel the day of checking in to confirm it was heated and they said it was. It was not! It was very cold. Fortunately the hotel canceled our reservation and did not charge us but it was a hassle as we were already in our room and had to change hotels.
  • EF
    ENTERACTIVE FITNESS
    Dec 27, 2025
    3.0
    The room, lobby, fitness center, guest services was by far one of the best. But then when I woke up this morning to get me a HOT BREAKFAST, I see the sign below. It's the weekend come on now. You pay for a Hotel Stay and then get a continental breakfast. I could have just stay down the street at the Comfort Inn. Very disappointed. Then when you ask the workers, they just say it will be ready in the morning. So what about today. NO ANSWER. I ALMOST GAVE 5 STARS
  • SR
    Snow Ruff
    Dec 25, 2025
    5.0
    The holiday inn staff treat you like family. Each guest service representative is very respectful and understanding. Unfortunately I had surgery and had trouble walking. The entire staff took there to assist me, provided a wheelchair, and even helped me to my room. Andrina, Julia, Tasha, Khadijah, and management Mr. Philip. All are extremely outstanding when it came to anything I needed. Definitely a family away from home, my entire stay has been wonderful. Housekeeping staff does there job, cleanest room you could possibly have.the Head supervisor get the job done. Thank you everyone, best stay ever.
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Frequently Asked Questions About Holiday Inn Express & Suites Columbia-Fort Jackson by IHG

What are the check-in and check-out times for Holiday Inn Express & Suites Columbia-Fort Jackson?

Our check-in time begins at 3:00 PM, while check-out time ends at 12:00 PM. Contact us directly for options available for early check-in or late check-out.

How much is parking at Holiday Inn Express & Suites Columbia-Fort Jackson?

Self-parking is available for $3 per day.