Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting individual employees who went above and beyond to assist guests.
Cleanliness Issues
Numerous reviews mentioned cleanliness problems, including dirty rooms, bugs, and inadequate housekeeping.
Breakfast Quality
Feedback on breakfast was mixed, with some guests enjoying it while others found it lacking in variety and quality.
Room Conditions
Several guests reported issues with room conditions, including maintenance problems, unpleasant odors, and inadequate cleaning.
Customer Service
While some guests had positive interactions with staff, others reported poor service and unresolved issues, particularly regarding billing and room readiness.