Holiday Inn Express & Suites Charleston Dwtn - Westedge by IHG
3.51357 reviews
Business Details
About
HotelWedding VenueBusiness Meeting Locations
Experience true Southern hospitality at Holiday Inn Express & Suites Charleston Downtown-WestEdge. Conveniently located just minutes from Charleston’s historic district, our hotel is the perfect home base for exploring the charm and beauty of the Lowcountry. Enjoy easy access to the vibrant WestEdge Retail Center, Joe Riley Baseball Field—home of the Charleston Riverdogs—and top institutions like The Citadel, College of Charleston, and The Medical University of South Carolina (MUSC). Plus, we're centrally located near Charleston’s historic plantations, scenic golf courses, and pristine beaches.
If you’d rather relax at the hotel, we offer a complimentary Express Start® hot breakfast buffet, a beautiful outdoor saltwater pool, and a spacious lobby lounge. Unwind on our open patio terrace while taking in the city views, or enjoy the comfort of our modern and well-appointed guest rooms. At Holiday Inn Express & Suites Charleston Downtown-WestEdge, you’ll find exceptional service, modern amenities, and a welcoming atmosphere that makes every stay memorable.
Location
Holiday Inn Express & Suites Charleston Dwtn - Westedge by IHG
250 Spring Street, Charleston, SC
29403, United States
Hours
Reviews
3.5
1,357 reviews
5 stars
485
4 stars
298
3 stars
232
2 stars
145
1 star
197
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals who went above and beyond.
Cleanliness Issues
Several reviews highlighted cleanliness problems, particularly in bathrooms and rooms, with reports of mold and unclean conditions.
Parking Difficulties
Customers frequently mentioned the lack of convenient parking, with many having to use an off-site garage and facing additional charges.
Service Responsiveness
There were numerous complaints about poor communication and responsiveness from the staff, especially regarding billing issues and maintenance requests.
Breakfast Quality
While some guests enjoyed the breakfast offerings, others found them inconsistent and lacking in variety or quality.
- RGRamsey GhalebNov 17, 20255.0Ty was amazing. Really great service at this place, have had nothing like it. Comparable to 5 star service. Seriously!
- DBDerek BallardNov 14, 20251.0If you like waiting in line for an hr to check in. A room that’s not ready, thus missing your reservations for your anniversary dinner this place is for you.
- JEJohn EklundNov 6, 20254.0Can be hard to get to, even harder to get good parking close by. They do have a parking garage however it is across the street.
- DGDerrick GayNov 5, 20254.0Great location near the waterfront district but a little tricky to get in and out. Not a lot of parking around the hotel but there is a parking garage next door that they validate. Check in is very fast and they are extremely nice and courteous. The housekeepers will wake you up early telling you to check out 3 hours before you have to but maybe they forgot to look at their watch. Pretty standard rooms with thin walls so you can hear and talk with your neighbors through the walls.
- JCJoe CrupperOct 20, 20252.0Great location and somewhat affordable, and the lobby is nice. However, the room wasn't very clean, and the hallway smelled like a old damp sock or locker room. They also charged me twice for my stay (I prepaid, and then I was charged again a few days after my stay). I'm still trying to get the 2nd charge refunded (called the location 5 times without a call-back, just reached out to the main corporate office to try to get it resolved). Not recommended.
Frequently Asked Questions About Holiday Inn Express & Suites Charleston Dwtn - Westedge by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Charleston Downtown-WestEdge?
Check-in time is 4:00 PM and check-out time is 11:00 AM at Holiday Inn Express & Suites Charleston Downtown-WestEdge.
Is breakfast included when staying at Holiday Inn Express & Suites Charleston Downtown-WestEdge?
Yes, a complimentary Express Start® hot buffet breakfast is available to guests at no extra charge.
Are pets allowed at Holiday Inn Express & Suites Charleston Downtown-WestEdge?
Yes, pets are welcome at this hotel, including dogs. However, cats are not allowed.
Does the hotel provide free Wi-Fi and what areas have connectivity?
Free Wi-Fi is available throughout the hotel including public areas.
Is Holiday Inn Express & Suites Charleston Downtown-WestEdge accessible for guests with mobility needs?
Yes, the hotel offers accessibility features including accessible parking, elevators, and mobility accessible rooms.
What are some nearby attractions or places of interest around Holiday Inn Express & Suites Charleston Downtown-WestEdge?
Guests can visit the WestEdge Retail Center for shopping, Joe Riley Baseball Field to catch a Charleston Riverdogs game, and educational institutions like The Citadel and College of Charleston nearby.
Are there nearby dining options close to Holiday Inn Express & Suites Charleston Downtown-WestEdge?
Yes, nearby dining includes Harbour Club at WestEdge, Rush Bowls for health-conscious meals, ZENSHI Handcrafted Sushi, Crosby's Seafood, and McDonald's for quick and casual dining.
Is public transportation accessible near the hotel?
Yes, the MUSC Lockwood Parking Lot bus station is nearby, providing guests with convenient public transit options.
What fitness and recreational facilities does the hotel offer?
The hotel features a free fitness center with elliptical machines, free weights, and treadmills, as well as an outdoor saltwater pool for guest relaxation.
Are there any nearby wellness or spa services close to Holiday Inn Express & Suites Charleston Downtown-WestEdge?
Yes, guests can visit Woodhouse Spa or The Woodhouse Day Spa - Charleston - WestEdge for relaxing spa and beauty treatments.