Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
It is our pleasure to welcome you to Candlewood Suites Bluffton-Hilton Head . Whether you are traveling on business or pleasure, we know you have a variety of hotels to choose from. We strive to provide you a room that is clean and comfortable, with friendly attentive service, at a value-conscious price. We are 100% nonsmoking.
We want you to enjoy every day of every stay. Our professional and friendly staff is committed to ensuring your stay to be both enjoyable and comfortable. We are a short drive to downtown Bluffton, USCB, Sun City, and the upcoming Latitudes at Margaritaville. Nearby points of interest include Parris Island, Hilton Head Brewery, Hilton Head Distillery, Hilton Head Beaches, downtown Beaufort and Savannah . Thank you again for choosing Candlewood Suites Bluffton-Hilton Head . We hope that you will continue to use our hotel for your lodging needs in the Bluffton-Hilton Head area and look forward to seeing you on your next trip.
Candlewood Suites hotels are extended-stay properties. Housekeeping service is provided every seven days. If you need fresh towels or additional supplies please stop by the front desk. Candlewood Suites hotels do not serve breakfast every morning due to the fact every room has a full kitchen in the room. However, we have several options in our Candlewood Cupboard for purchase. There are also several restaurant options in the vicinity and within walking distance.
Location
Candlewood Suites Bluffton-Hilton Head by IHG
5 Young Clyde Court, Bluffton, SC
29909, United States
Hours
Reviews
3.9
646 reviews
5 stars
311
4 stars
163
3 stars
64
2 stars
40
1 star
68
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly and accommodating, highlighting specific employees for their exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including musty smells, dirty carpets, and unclean bathrooms, indicating a need for better housekeeping.
Room Conditions
Guests reported various issues with room conditions, such as dampness, outdated furnishings, and maintenance problems like malfunctioning locks and plumbing.
Customer Service Problems
There were multiple complaints about poor customer service, particularly regarding handling reservations and addressing issues during stays.
Amenities and Maintenance
Guests noted a lack of basic amenities like breakfast and poor maintenance of facilities, including malfunctioning laundry machines and inadequate Wi-Fi.
- NSNatasha Seabrook4 days ago1.0While entering the elevator, I realized that I had stepped on dog feces. Upon further observation, there was not only fresh dog feces inside the elevator, but also several spots of dried dog feces both inside the elevator and leading out of it. This was extremely upsetting and unacceptable. At check-in, I had specifically requested not to be placed near any animals. While I do not have an issue with animals themselves, I wanted to avoid potential issues during my vacation, as pet owners manage their animals differently. Seeing numerous animals throughout the hotel and encountering this situation was very frustrating and disappointing. I immediately reported the issue to the hotel attendant. Although the attendant cleaned my shoes, they are permanently ruined as a result of this incident. The condition of the elevator and surrounding area reflects a serious lack of cleanliness and oversight, which negatively impacted my stay. I will not return to this hotel again!!!
- JHJodi HutchinsonDec 10, 20255.0Very friendly staff and very clean lobby and rooms.
- JJJoanieDec 6, 20254.0We stayed from Nov. 3rd through Nov. 11th. The staff were great. I left a ring in the room and the housekeeper turned it in. I would like to thank again Alsia, housekeeper and Leesa head of housekeeping. Jemca AGM, Katiuska front desk. I was pleasantly surprised that my ring was turned in. Thank you for your honesty. This Hotel also host long term guests. I found the hotel to be quiet, great free washer and dryers. Great full kitchens.
- PMPhillip MaruskaNov 9, 20255.0Staff is great
- EMEddie MadelineOct 22, 20251.0Do not under any circumstances stay here. Before we got to the elevator we were overwhelmed by the smell. It smelled like dog piss and cheap carpet shampoo. Once in the room, everything felt damp. We all had terrible headaches after ten minutes. We left, and to their credit the refunded us without issue. Stay at the Best Western two minutes away. Much much nicer
Frequently Asked Questions About Candlewood Suites Bluffton-Hilton Head by IHG
What are the check-in and check-out times at Candlewood Suites Bluffton-Hilton Head?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Is Candlewood Suites Bluffton-Hilton Head a pet-friendly hotel?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are there any fitness facilities available on-site?
Yes, there is a free fitness center available for guests, including elliptical machines and treadmills.
Is housekeeping service provided daily at this hotel?
Housekeeping is available but provided every seven days. Fresh towels and supplies can be requested at the front desk.
Does Candlewood Suites Bluffton-Hilton Head provide contactless check-in or check-out options?
Yes, contactless check-in and check-out are available for guests' convenience and safety.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has features such as accessible parking and an elevator.
What nearby attractions can guests visit at Candlewood Suites Bluffton-Hilton Head?
Guests can visit nearby places such as Argent Lakes Clubhouse (which offers lake activities and a dance club), Hilton Head Beaches, and downtown Beaufort and Savannah for sightseeing and entertainment.
Are there local restaurants or bars near the hotel where guests can dine or relax?
Yes, nearby eateries include Daddy O's Beer and Wine (a liquor store and coffee shop) and Okatie Ale House, which offers American cuisine and a bar setting, perfect for dining or relaxing after your day.
How can guests access healthcare or medical services near Candlewood Suites Bluffton-Hilton Head?
Guests have access to nearby medical facilities like Hughes Dental Group SC, Palmetto Eye Specialists, and Carolina Eyecare Physicians, providing dental, eye care, and other health services.