Hampton Inn Aiken

Reviews

• BT

  becki taylor

  Sep 13, 2025
  3.0
  Stayed here one night to visit family living in Aiken. Older hotel. Clean but worn. Typical breakfast fair for Hampton Inn One redeeming factor, staff very friendly and helpful.
• BB

  BigC

  Sep 12, 2025
  3.0
  Great friendly staff
• PM

  Paul Mandeville

  Sep 12, 2025
  1.0
  My recent stay at the Hilton Garden Inn in Aiken was extremely disappointing and does not reflect the standards I’ve come to expect from the Hilton brand. I had booked our room well in advance in anticipation of our daughter’s upcoming wedding. The day before our arrival, I checked in through the Hilton app and selected a specific room on the top floor. While I understand that room selections aren’t always guaranteed, I was surprised when the front desk informed me that the app “didn’t work” and that the room I had selected was unavailable due to water damage from a leak in the room above. This explanation didn’t make sense—my selected room was on the top floor, so there couldn’t have been a room above it to leak from. When I pointed this out, the general manager reassigned me to the very same room they claimed was being treated. He assured me there were no issues like mold or bed bugs. However, I later overheard hotel staff saying that “Morgan” had actually switched our room with someone else’s, completely contradicting what I was told. The room we were given on the first floor was unacceptable. The bed was sagging and uncomfortable, the walls were marked up, and the couch was stained. Our window looked directly out onto the pool gate—it was so close I could have touched the gate just by opening the window—leaving us with no privacy. Since it was summer and the hotel was fully booked, the noise from the pool area was constant. We were staying for an entire week to celebrate our daughter’s wedding and had hoped for a clean, quiet, and comfortable space to serve as our home away from home during such a meaningful time. Unfortunately, this room fell far below those expectations. We immediately returned to the front desk to express our concerns, only to be told the hotel was overbooked and no alternative rooms were available. I expressed my frustration and told the staff the room was below standard and unacceptable. The general manager agreed to refund my points for the first two nights, and I had to relocate to a Tru by Hilton 30 minutes away for the interim. Unfortunately, due to the last-minute nature of the change, it cost me an additional 45,000 Hilton Honors points and voided my fifth-night-free benefit that comes with booking five consecutive nights. When I returned to the Hilton Garden Inn, there was confusion at the front desk—they had no record of my return and initially asked me to rebook. Eventually, they allowed me to check in with the promise that it would be sorted out the next day. Later that evening, while I was at my daughter’s rehearsal dinner, Morgan called and insisted I rebook using more points. I explained that this had already been resolved with the general manager and I would not pay for the room twice. The following day, I returned to the front desk to clarify the situation. Morgan apologized and acknowledged she had reassigned my original room to another guest. She offered a refund of 10,000 points as compensation. As a Hilton Diamond member, I found it frustrating that my loyalty status seemed to carry no weight—especially when my room was deliberately given away. Despite Morgan’s promise, the 10,000-point refund required multiple follow-up calls. It felt as though they were hoping I would simply give up. I finally received the points yesterday after another phone call the day before. Overall, the experience was frustrating, poorly handled, and far below the standards I expect from a Hilton property. I hope this feedback leads to better accountability and training at this location. This is a shortened explication of what occurred. Adding everything that happened during this stay would be extensive. Like the CSR told the rewards line that it was our fault that we needed to cancel part of the stay.
• CC

  Charlie Callari

  Sep 11, 2025
  3.0
  Good Hampton location. A little old but they are building a new one soon. Decent facilities but just old. Did not justify the high nightly rate. They have breakfast, and a weight room.
• MM

  Michael Murphy

  Jun 25, 2025
  5.0
  Akia was very accomedating and understanding. She deserves a raise and appreciation.

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