Mama Shelter Belgrade

Yes, Mama brings your meals to your room. For more information, ask at the front office during your stay.

Small domesticated pets are welcome (12 kg maximum). €25 per animal per day, including a small bed and a bowl.

Yes upon request, baby cots are available for €5 per night for a baby under 3 years.

Yes, if you arrive and your room is not ready, or if you would like to enjoy a little more time after your check-out, Mama will be happy to look after your suitcases. To take advantage of this, please contact the reception on your arrival or departure.

Our car park is located in the underground garage on Uzun Mirkova street 3, 11000 Beograd, Serbia, underneath the Rajiceva Shopping center, where Mama Shelter is located. Price: €25 per night Maximum car height: 2.2m.

Unfortunately there is no bicycle space provided in the Shopping center car park. You will find bike parking outside the shopping center. However, neither the Shopping center nor Mama can be held responsible in case of damage or theft.

Yes, the price for one way is €30 for 1-3 people and €75 for 4-8 people. We would need your flight number and landing/take off time.

Need to relieve the pressure? Mama has set up a 45 m² gym open 24 hours a day. Accessible only if you are staying at Mama Belgrade.

To retrieve your booking confirmation, call our reservations department on +381 11 3333 000.

You can change or cancel your reservation up to 3 days before your arrival, before 12 noon local time. Any late cancellation or withdrawal will oblige you to pay a cancellation fee equivalent to one night's accommodation. Available until 30/09/2021.

For a prepaid or promotional rate, at the time of booking. For a flexible rate, on arrival at Mama. However, Mama will need a guarantee of payment in advance by blocking the amount of the reservation prior to the arrival date. All information is stipulated in the rate conditions when booking.

All reservations must be guaranteed with a credit card. Mama Shelter cannot accept reservations without a credit card guarantee. - Your credit card WILL BE CHARGED for best available rates, rack rates, special offers and promotion, at the time of the reservation. These rates are strictly non-refundable, non-exchangeable and non-transferable. - Your credit card WILL NOT BE CHARGED for standard reservations with flexible rates. Mama Shelter only asks for your credit card details to guaranty your reservation and keeps the right to pre authorize the provided credit card in the full amount of the reservation prior to the arrival date. - FULL PAYMENT IS DUE ON ARRIVAL at Mama Shelter. If you fail to cancel your reservation 48 hours (before 12 noon local time) prior to your date of arrival, Mama Shelter can charge your credit card the equivalent of one night's stay. Local tax: €1.40 per adult/night Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express, Dina or in cash in Serbian Dinars (RSD). Mama Shelter does not take cheques.

Your room will be ready from 3pm.

Departure must be before midday, at the latest.

Payment methods accepted to reserve your room: Visa, Mastercard, Maestro, American Express, Dina or in cash in Serbian Dinars (RSD). Mama Shelter does not take cheques. Do not forget to present the following on check-in: - Valid credit card matching the name on the ID - Valid ID document (compulsory for locals and foreigners) If your reservation includes other guests, they are allowed to check-in before your arrival only by presenting the following documents: - Printed reservation confirmation - Valid credit card - Valid ID document (compulsory for locals and foreigners) Unfortunately, for security reasons we won't be able to let your guest(s) check-in without these documents.

If you plan to arrive late (after midnight), please do not hesitate to let us know by email at: reception.belgrade@mamashelter.com. Once there, you just have to go to the reception and check in with our receptionists. For late arrivals, don't worry, our reception is open 24/7, and a security guard is permanently at the entrance to the Rajiceva shopping center to help you.

Our front desks are open 24/7.

Late check-out is based on availability and the decision of the acting supervisor. If granted, late check out can be offered for vacating the room by 2pm at an additional charge of €30 (eligible only for Medium Mama, Large Mama and Large Mama Terrace room types). Depending on our availability, it may sometimes be possible to check-in before 3pm. Please let us know the desired arrival time in the comment section when you make your reservation and we will do our best to accommodate you.

Simply send your request to the email address mybill.belgrade@mamashelter.com.

It's very simple, all you need is your reservation number indicated in your confirmation email and to click here: https://secure.accor.com/store/index.html#/en/bookings/home?origin=accor FLEXIBLE RATES Standard reservations at Flexible Rates may be cancelled or amended 48 hours before 12:00pm local time on the due date of your arrival. BEST AVAILABLE RATES, PACKAGES AND RACK RATES Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

Unfortunately not.