Crowne Plaza Providence-Warwick (Airport) by IHG

Reviews

• MT

  Mark Thibault

  2 days ago
  5.0
  I recently stayed at the Crowne Plaza Warwick for my daughter’s dance competition, and overall, I was extremely impressed with the hotel. From the moment we arrived, the staff was incredibly welcoming and friendly, making us feel right at home. The entire property is very clean, well-maintained, and has a comfortable, upscale vibe. Our room was spotless, spacious, and thoughtfully appointed—everything you’d expect from a great stay. The beds were comfortable, the bathroom was modern and immaculate, and we had no issues at all with the room itself. It truly felt like a relaxing retreat after long competition days. The hotel offers a very nice setup for food service during events like this, which was much appreciated. However, I initially ran into a frustrating situation in the dining area. There’s a wide 30-foot hallway leading to the food, but only three tables were set up. As a result, many families, especially those with kids, ended up eating their meals sitting on the floor, which felt completely unacceptable. I spoke with a staff member about adding more tables, and she explained that the dance client had specifically requested only a couple of tables. I was honestly shocked, after all, the hotel is the one profiting from the food and drink sales, and providing basic seating seemed like a no-brainer for guest comfort. That said, I have to give huge credit to the management team. Once the issue was brought to their attention, they stepped in quickly and resolved it to my complete satisfaction. Additional tables were added, the area was better organized, and the experience improved dramatically for everyone. Their responsiveness and willingness to fix the problem turned what could have been a major negative into a positive example of great customer service. The Crowne Plaza Warwick is a beautiful hotel with excellent rooms, a clean and welcoming atmosphere, and attentive staff. The one hiccup was handled professionally and promptly, so I have no hesitation giving this property a full 5 stars. We’d happily stay here again for future competitions or any visit to the area. Highly recommended!
• LM

  Lucas Massaro

  Mar 3, 2026
  5.0
  Good though you need an update from you 😜 I 🙂 you need an update on the results of your ship and I will get the results of it take it take for a week to figure something I need an additional job 😕 and 32 seconds to get it take for me to get it done recently that I have a seating area and it take for a little bit of the kingdom to the galaxy of my life 🧬 and I don't have a lot to do with it take it take for a long time to see what is going on flofg I need a ride home 🏠🏠🏠🏠🏠🏠🏠🏠🏠🏠🏠🏠🏠🏠🏠 a seating area and it is the center of the kingdom on the results of the kingdom on the galaxy 3 and the galaxy 3 who is the evidence of my life to be a seating limit to the galaxy 3 of my adult and 32 and the galaxy 3 who is not a human anymore or 13x18 to get it take for a week and the other person is a good 👍 and I don't have a job
• JP

  Jay Palmari

  Feb 25, 2026
  5.0
  Deanne that runs the Starbucks is absolutely amazing. She is so kind and is the very definition of service with a smile. We have visited her several times while attending and competing in tournaments. She has always been so kind and positive to our daughter Cecilia. It’s nice to be greeted and catch up with someone who comes across as extremely caring and empathetic. On our last visit our daughter was very nervous about her upcoming events. Deanne seemed to sense that and took the time to make her feel welcome by engaging Cecilia and smiling at her. Cecilia ended up eating a giant cinnamon roll that Deanne heated up and went on to win both of her events. Later, we came back for the awards ceremony and Cecilia wanted to stop by to show Deanne her dress for the banquet. She is the model of what you want to see when you are tired and just want a coffee. In short, Deanne is an absolute asset to your company and should be celebrated at every level. Thank you Deanne for being so nice to our family. We thoroughly appreciate you and look forward to seeing you shortly. Best, Jason, Karen, Cecilia
• BW

  Britt Wylie

  Feb 25, 2026
  1.0
  I don’t usually write negative reviews, but this stay was extremely disappointing — not because of one small issue, but because of the complete lack of empathy and basic hospitality from the staff. At the very beginning of our stay, we were double charged. Thomas made a point to say it was my friends fault instead of just making it right. Told me I wouldnt have to return and he would bring it up to the manager without me coming back and worrying about it. He neglected to do so, found the manager myself and he heard nothing of this situation. It took time and frustration just to get that corrected and receive confirmation a credit was in the works in the first place. That should have been the first red flag. The pool was colder than expected, which was frustrating, especially given the snowy weather, but honestly that wasn’t the main problem. Amenities aren’t always perfect. What really made this experience unacceptable was how management handled a simple room request. We needed a second bed due to travel restrictions during a snowstorm. Instead of offering a reasonable solution — such as a rollaway bed— they refused outright. There was no attempt to problem-solve, no flexibility, and no understanding of the situation. Their only option was to force us to book and pay for an entirely second room. Even worse, they insisted we use the credit we had only received because of their double-charging error to cover the second room. In other words, a mistake they made ended up being used to fund an additional charge rather than being properly resolved. Hospitality is about making guests feel welcome and cared for, especially when unexpected situations arise. Unfortunately, we experienced the opposite. The staff was cold, rigid, and unwilling to help in any meaningful way. Because of the billing issues, the lack of empathy, and the overall poor customer service, I would not stay here again and cannot recommend this hotel to others. Edit to reply to buisness- Never once did you say you were out due to blizzard conditions- manager informed me we couldnt have two in the room we had booked and that was the resson for denying my request and lets not go over the part where i was double charged and instead of fixing the mistake you make it worse. No empathy or hospitality found in the entire building.
• ST

  Susan Tran

  Feb 15, 2026
  5.0
  the housekeeper knocked on our room 617 at 8:30am check out , they to clean the room. Lol (yes, in the morning) Unheard of. We have video of the cleaning list as proof. None of the maids speak English. So it was very frustrated for us to communicate. The room and bathroom were dirty upon us checked in. Moreover, one the receptionist named Akai. He was a pain and unreasonable to work with. He treated us as a second class citizen. Akai accused me, hotel guest, of calling him to “shut up” when all I said was “stop stop”. With unprofessional demeanor, Akai should NOT be working at the front desk. We discussed the matters with night desk supervisor, Thomas. He was tentative to our concerns. His manner was professional and courteous. Thomas turned the bad situation into a resolution where we feel comfortable. Kudos to Thomas. If its wasn’t for Thomas , we would check out of this hotel , The Tran family appreciated Thomas!

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