Crowne Plaza Providence-Warwick (Airport) by IHG

Reviews

• BT

  Bridgett McNealy Torres

  5 days ago
  5.0
  Our bartender ,Mike ,was awesome. He was courteous and attentive. His customer service was top tier.
• DD

  Dawn

  Jan 2, 2026
  1.0
  Went to crown for first time new years eve people said how great it would be ....... we were expecting alot better for the price. Passed appetizers were all cold food was buffet and it wasn't hot very unorganized and the band was horrible. All they did was drink drink drink beer couldnt understand singer only did one slow song music wasn't for dancing there were no balloons in the ceiling to come down at midnight it was just very disappointing. We left early. Again all band mostly did was drink while playing. Will not be going there again.
• DD

  DR

  Dec 19, 2025
  5.0
  I'm a little late in posting but have to say something about the superb service. I didn't write the managers name down, but he was so amazing. I made a mistake with booking & he was super helpful & kind. Literally every person at this hotel was super kind. From the airport shuttle drivers, front desk, restaurant, housekeeping, conference workers... everyone was proficient and courteous. Best person award goes to the daytime front desk manager & I'm so sorry I don't remember your name. But you made a difficult situation become easy & I'm so very grateful for you. 100% recommend this hotel!
• HC

  Hiram Centeno

  Dec 8, 2025
  2.0
  Stayed for business and had issues with the shower (and sink) not having hot water. Staff said they fixed it but it still didn't work and the handle fell off. When I called they just said, "I'm sorry" with no recourse or help. The a/c system was also broken and only produced cold air; I was able to rig it eventually but it would eventually stop and put out cold air again. Terrible, particularly when it's 32 degrees outside. I understand situations occur but the staff didn't help at all. When I asked about the hot water, they said to let it run for 10 minutes and that it should work (which it didn't after 15-20 minutes). The handle fell off and they weren't too bothered with it. So if they offer you room 428, I would ask for different accommodations. Will seek out another hotel when I'm in the area.
• JT

  Jennifer Taylor

  Dec 7, 2025
  5.0
  I'm not usually one to post reviews. However, I spend far too many hours pouring over reviews before choosing a place to stay. This was an excellent pick! The rooms smelled, felt, and looked clean. Yes, the bathroom (with the toilet and shower) was small. But I don't choose a place by the size of the bathroom. It still functions exactly as needed. I especially liked that the hand soap was liquid and not a wasted bar of soap. The indoor, heated pool is fairly small, but was still enjoyable. There was ample parking. Check-in was a breeze with friendly and kind staff. We could hear a landline ringing in an adjacent room and we could hear doors from the hallway opening and closing as other guests were coming and going. Beyond 8:30pm or so, everything quieted down. For a hotel that's very close to an airport, I wondered about airplane noise. I'm happy to report that we didn't hear any air traffic. We will likely be back this way next year and we are anticipating staying here again! Great find!

Frequently Asked Questions About Crowne Plaza Providence-Warwick (Airport) by IHG