Hilton Providence

Reviews

• RF

  R F

  5 days ago
  1.0
  Front desk: unfriendly at check in and check out. I felt like I was imposing on both employees. Not welcoming, couldn’t crack a smile. Check in was 11/18 in the evening and check out was 11/19 at 6:00am. The HVAC system in the room did not work at all, no heat, no air conditioning. The bed was like sleeping on an old, worn out trampoline. The rooms are worn, dated, and dirty looking. I sat at the bar at the in house restaurant Vig and while the food was good and served hot. The 300 pound bartender (estimated) was not friendly and he was inattentive. He never smiled or welcomed me. Btw, get rid of the man bun hairdo, you’re not cool and you are horrible at customer service. Do not stay here, there are so many better options and this place is on par with Roadway Inn, not Hilton. Believe the bad reviews, none of the staff wants to be here and the place is a dump and not up to Hilton standards. If anyone had been the least bit interested in just being cordial, this would have been a different review.
• AA

  Alex

  Nov 14, 2025
  1.0
  My experience here has been so bad that I feel compelled to edit the review, it is absolutely without a doubt the worst condition Hilton I have a ever stayed at. I have stayed in two star hotels that were a more luxurious experience. The hotel is about to be redone, but in the meantime is it bad, which is why it's so cheap, but even then I wouldn't recommend it. The room has so much mold that my nose constantly runs. The sink doesn't drain. The bathroom reeks of smoke. There is no microwave. And to top it all off the 15 year old charging alarm clock thing had a 6 AM alarm that I did not set. Most of the time hotels are more or less OK you know, but this is remarkably bad, atleast the staff are friendly. Oh and don't do the breakfast buffet, it's really low quality and overpriced. Again though, the staff are very nice, and genuinely none of these problems are their fault.
• MS

  Mari Simone

  Nov 10, 2025
  1.0
  My stay at this hotel was very disappointing. There was no hot water in any of the rooms, and the public restrooms had no running water at all, which is unacceptable. When we complained to the front desk we were told that they had a sign about that at the front desk. Also we were told that the issue was going to last just a couple hours. There was no hot water for out one day stay. To make matters worse, the TVs were not smart TVs, and there was no way to stream or connect personal devices and the rooms look tired and in need of upgrades. I would not recommend staying here until these issues are addressed. Very disappointed.
• SM

  Samantha Medeiros

  Oct 29, 2025
  1.0
  Edit: Just got off the phone with the location, this is simply not true as the Hilton in Providence, RI endorsed my story and to which is why I will be receiving a complete refund due to it all being handled via credit card authorization form correctly and employee issue. Management was not joking about employees not being trained and apprently neither is the online team either. Will be no longer with Hilton Rewards program. This is embarrassing. Despite filing CC authorization form, placing the guest who will be checking in name’s down, and confirming this with the front desk day of - they turned away the guests, refused to look for the CC authorization form, and charged me a no show fee to my card that they supposedly didn’t have on file. When calling later that AM, they could not explain to me what happened with prior employee. Eventually a manager called me back later Tuesday this week, stating the worker was not trained properly and would issues me a refund. I’m still awaiting on the refund figuring it took them less than 24 hours to drive my account negative. Been over 24 hours and still no refund while I had to frantically search for another location for the guests. Do not recommend based off manager admitting to staff not being trained appropriately.
• JH

  Joey Hall

  Oct 27, 2025
  1.0
  I rarely write reviews, and almost never negative ones, but this experience has me upset, so here we go. I booked a room at the Hilton Providence for wedding this past weekend. It was the recommended hotel for the wedding, and I assume they had contacted the Hilton at some point because there was a special room rate. Travelling by myself, I arrived on Friday afternoon. I had already checked in via the Hilton app, which had indicated it had already charged my card, I had my keys, etc. But it said the keys would not be active until 4pm. As I arrived earlier than 4, I waited in line to ask the front desk clerk if I could access my room earlier. Seeing his body language and attitude with other guests, I though to myself "uh oh, this might not go well." When it was my turn I asked if I could access my room, that I had already checked in. He asked to see my ID, which, no problem. Then he said I had to swipe my credit card. As I was already informed by the app that I had been charged for the room, I didn't want to be double charged, I tried to ask why I was getting charged more. He thought I didn't know what a hotel charging extra for per diem was, and proceeded to condescend me in front of other customers with a snarky "It's what ever hotel charges, it's a per diem". That was NOT what I was trying to get explained, I have been traveling the world for 35 years and I know what a per diem is. I just wanted to not get double charged. He was unnecessarily rude. Even if I didn't know what a per diem was, he should not of acted that way. " I then mentioned that I was there for _________ wedding party, which was staying at the hotel and I asked did he know anything about that. "No" was the response I got. Not a "Welcome, we hope the wedding is great!" or even a "I was not informed about that but welcome and I will mention it to my manager"....just "No". There was a shuttle arriving to take guests to a dinner at 5, so I asked if he knew anything about where I should be for that and....again....just "No" and stared at me. What did I do wrong? What did I do to deserve this treatment? I was polite, and I don't expect the red carpet treatment, but for $200+ a night I'd at least expect a minimum of service. Now for the hotel: The rooms are dark, gloomy, and run down. The vending machines have all been ripped out. There is no map of the hotel easily accessible. I sliced two of my fingers open on the tub drain stop, not bad enough to go to the hospital, but bad enough that they still hurt. Horrific. The automated AI text service messaged me at one point asking me to rate my stay from 1-5, which I rated a 2. I expected someone to contact me and ask me why so low....but....again....no. I assume my friends who got married this weekend picked this hotel chose it because they trusted that it would be a good situation. Many of our friends stayed at the hotel this weekend. Hilton made decent money off of us. Rating 2 stars instead of 1 on the service line, only because the cleaning staff is awesome. I and my friends will be back to Providence many times over the coming years, I'll not be staying here again and I'll make sure to spread the word to my friends.

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