Hilton Providence

Reviews

• KF

  Kenny Flores

  Jan 1, 2026
  1.0
  The hotel it’s very bad shape, Lack of amenities No Free Parking No Free Breakfast The rooms are very bad conditions Doesn’t have any of free drinks like coffee or tea like others Hilton that I stayed Very bad experience extremely noisy You have to pay $32 for Parking and $25 for breakfast Only good thing it’s in a good location
• SY

  Scottie Yang

  Dec 31, 2025
  2.0
  Here for one night and I was glad it’s only for this short. The location is convenient but that’s it. Checkin guy gave me a room key card with the wrong room number on the sleeve, so I wasn’t able to open the door and was questioning my luck for three trips to the front desk with my luggage. I booked myself into a queen room 621 (and toured a different room 600 due to the checkin shenanigans) - the layout is weird and tight comparable to a NYC or Tokyo compact hotel. You have a loud mini fridge on the entryway ground and a table in your way of walking. I have two lightbulbs and some power outlets not working so essentially this is a motel room. Wi-Fi was quite slow and it seemed like they blocked some common websites. Shampoo and shower gel not the same brand (I get that using surplus is for saving the planet Earth but I don’t see this often in hospitality industry especially not in Hilton). They charge for bottled water. Knock on my neighbors’ door at 8am demanding room cleaning. Renovation drilling started at 9am. By far this is the worst condition Hilton I have ever stayed at. And something with service and attitude just can’t be fixed with room renovations. Also please don’t reply to this review with you “apologize” and “will address this issue” as apparently nothing has improved after so many negative reviews.
• MW

  Mark Wood

  Dec 30, 2025
  2.0
  The hotel’s lobby and location were fantastic. However, our room, room 1024, was just okay. First, there was a floor lamp in the hallway that read “broken” and was precariously balanced on a chair. Second, the TV in our room had issues. The remote control had to be placed next to the TV to work. Third, the fridge was making a loud noise all night, so we had to unplug it because it made a water-running sound. Finally, the hotel WiFi didn’t work at all during our stay, so we couldn’t connect my autistic son’s iPad. As an IT professional, I could tell that the WiFi wasn’t reporting to the host. The location to everything was great, but I wish our room had lived up to the hype. I’ve stayed at many Hilton hotels as a loyal member, and this one was just very disappointing.
• NY

  Neil Yin

  Dec 29, 2025
  1.0
  terrible experience. Front desk woman was chatting someone who’s clearly not a hotel staff in all swear words. Told me the king room I booked was overbooked and they can only give me cheaper double or queen room. After I stated that’s clearly a downgrade in room type and asked for a refund in price gap she said “ no upgrade and no refund”. Very rude staff. Plus the hotel is super mess up, suspicious stains everywhere in the hallway, and the bedroom smells funny. Plus plus, the woman also told me they have a construction going on which goes from 7am to 8pm. I can’t believe that’s even allowed by the local government and all the hotel can offer is just their “sincere apologies”. Later my local colleagues told me that this hotel has been notorious upon construction, and they won’t recommend any friends coming over to live there. Jesus Christ hard to imagine a Hilton can be like this and I’m filing a complaint to their headquarter to raise this to attention.
• ND

  Nicole Darling

  Dec 27, 2025
  1.0
  Extremely rude front desk personnel. First I wanted to extend my stay an extra 2 days, I went to the front desk and was unable to talk to staff because there was an irate guest, along with security, having a loud verbal argument about his mistreatment. They told me to come back tomorrow. I came back the next day and again they said to come back another day or Saturday when my original check out was. I came back and they said they only had a room with twin sized beds. The neighboring room had loud occupants all night long. People were in and out until 4:30 am both nights. We left and booked at another hotel which happened to be fabulous. The hotel is not really downtown either, it’s on the last street considered to be downtown. If you’re looking for an ok stay with horrible service and very under quality staff doing less then the bear minimum, then this place is for you.

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