Best Western Plus City Centre/Centre-Ville

Reviews

• LF

  LN F

  5 days ago
  3.0
  Une réservation payée pour cinq, mais préparée pour quatre. Nous avons réclamé la mise en draps du canapé-lit, mais le coussin n'a pas été mis. Au moment du bain, il manque aussi une serviette et un verre... sans parler de la chaussette sale trouvée par terre en arrivant! Dommage car sinon la chambre était spacieuse et la literie agréable. Le personnel est resté aimable (heureusement) mais j'attends toujours un geste commercial pour compenser les couacs.
• KQ

  Karim Quraishi

  Feb 17, 2026
  1.0
  One of the worst hotel stays I’ve ever had. Freezing room in the middle of winter, front desk lied about sending help, broken heater, horrible bed, and terrible room location. This place doesn’t meet basic hotel standards. Avoid at all costs.
• SS

  Soraya Sadeqi

  Feb 17, 2026
  1.0
  I had an absolutely terrible stay here and I do NOT recommend this hotel to anyone. I stayed for one night (February 16–17) and the room was freezing cold. I went to the front desk twice and was told someone would come to fix the heating — no one showed up. Eventually, someone brought a tiny electric heater, which stopped working within five minutes. The room stayed cold the entire night. The bed was extremely uncomfortable and felt old and worn out. On top of that, they put me in a first-floor room with a bad location, which felt unpleasant and poorly placed. This was one of the worst hotel experiences I’ve had. Poor service, no proper heating in winter, uncomfortable bed, and zero follow-through from staff. Save your money and book somewhere else.
• BC

  Brenda Alejandra Marin Castillo

  Feb 8, 2026
  1.0
  Bad experience at this hotel. They changed the price upon our arrival, and there was a serious lack of transparency regarding their service charges. The receptionist who assisted us with the final invoice at the end of our stay was very rude and unprofessional. We will not be returning to this hotel. The front desk staff was extremely disrespectful. They refused to help us or offer any solutions and instead used threats and raised their voice at us. This behavior was highly unprofessional. Their responses to the issue were very rude, constantly excusing themselves by saying it was not their fault and that “things are done differently in Quebec.” The situation escalated to the point where they shouted at us in front of other guests, claiming it was not their problem if the staff from the previous day had given us incorrect or unclear information regarding the hotel parking wich is not including with any room price. Update review: Of course you are going to justify your front desk agent — honestly, I expected nothing less. This review is not really for the hotel itself, because of course you will justify any misconduct toward us. It is for future guests who are considering or planning to stay at this hotel. The only thing we asked for was transparency regarding your prices and charges from the beginning. Yes, the agent removed the parking fee, but before that she not only raised her voice, she also explicitly told us that it was not her fault if another agent had told us something different beforehand, that it was not her problem because we were supposed to already know your policies. And as I mentioned before, the winning phrase was: “Things are done differently in Quebec,” as if we were foreigners and had not lived in this province our entire lives. We have stayed in countless hotels around Quebec, and this is the first time we have been treated with such arrogance and rudeness. Your agent DID raise her voice, DID threaten us, and DID use phrases like “it’s not my fault” and “it’s not my problem,” which was not only rude but also extremely unprofessional — not only on her part as a front desk agent, but as a representative of the hotel, because she reflects the establishment as a whole. In the end, she handed us the invoice and did not address us again. If that is the kind of person you hire and the type of values you project, then at least with this review I can help others be aware of it. I certainly do not appreciate your response. I stand by everything I said, and no, we do not accept your “apologies,” as it is clear where they are coming from. We hope you can work on the atmosphere and attitude some of your front desk agents display, because being treated that way in a hotel is truly unpleasant.
• KM

  kelly marquis

  Jan 31, 2026
  3.0
  Moi & mon conjoint avons logé a cette hôtel 1 nuit. J’ai magasiner les hôtels durant plusieurs heures et c’est celle qui semblait la plus avantageuse niveau prix et services. Malheureusement , une fois sur place déception total… L’emplacement est correct mais pas idéal , nous sommes de montréal , nous ne connaissons donc pas le secteur. En soirée , nous sommes sortis faire quelques activités et une fois de retour , il faisait 13 degrés dans la chambre. J’étais congeler , je suis donc aller dans la douche , 0 pression , j’aurais pu me laver au robinet et ça l’aurait été mieux je crois ! 45 min plus tard le chauffage fonctionne toujours pas , j’appel donc là réception & il envois un homme de maintenance. On dit que c’est un bug de système , on nous dit donc d’attendre 5-10min et ce sera correct. 30 min plus tard , il fait toujours 13 dans la chambre. Je décides donc de descendre afin de demander une nouvelle chambre. Es-ce normal que je dois le demander ?? Dans la chambre , vous y trouverez un menu , ne vous faites pas avoir par le « service aux chambres » j’ai téléphoner et on m’a dit de venir chercher ma nourriture au rez de chaussée. Personne ne viendra vous servir ! Pour 200$ la nuit & 32$ le stationnement , vous pouvez clairement trouver mieux. Somme toute , l’hôtel est belle mais fait « cheap ». Le personnel pourrait aussi être plus souriant , cela rendrait peut être les déceptions moins intense !

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