Best Western Plus City Centre/Centre-Ville

Reviews

• MV

  Mélinda V.

  2 days ago
  4.0
  Hôtel à 10 min à pieds de la gare mais un peu loin du vieux Québec et des sites touristiques. Arrivée sur place, des bornes pour faire un enregistrement soi-même qui ne fonctionnent pas, le réceptionniste ne daigne pas nous proposer de venir à son desk malgré la difficulté des clients sur les bornes, vous devez prendre vous-même l’initiative d’aller à leur desk. Les chambres sont très spacieuses bien qu’un peu vétuste. Un coup de rafraîchissement serait le bienvenue. Néanmoins, j’ai passé un bon séjour et le nécessaire était la.
• TO

  Tim Oliver

  5 days ago
  2.0
  The hotel was very nice. We were really disappointed with the parking. We paid for indoor parking. The indoor guest parking was on the 4th floor. While there was an elevator, it was not accessible (because the building was closed) at least 75% of the time I went to my car. This meant our group had to walk up and down 4 flights of stairs at least 10 times in the 6 days we were there. I don't blame the hotel for this, the parking garage is not their property and they can only do what they can with the buildings owner. However, to charge us $32/day for this feels way too much given the difficulty we experienced. When I spoke about this at checkout, the manager reluctantly credited us for 1 of the 5 nights of parking we paid for. I felt the credit should have been at least 2 nights. It was pretty ridiculous how difficult it was to get access to our car. (Again I understand the hotel couldn't do much about this) but crediting us further would have been an appropriate gesture, I think.
• SS

  Sasha

  Jan 4, 2026
  5.0
  Very nice service from the front desk. We did not have time to use the pool but it was very clean (at a glance). We booked the executive suite. The room was very quiet, very clean and had a citrus smell upon entering. The TV was very nice, and even when we had a bit of trouble, maintenance was super quick and even apologized for a short 20mn delay in service, which we did not mind at all. The hotel also has a parking with a few disabled parking spots.
• ID

  Ilias Loui Dallas

  Jan 4, 2026
  4.0
  The hotel was proper overall; however, at their restaurant, Le 330, we ordered two double espressos with our breakfast and the waiter charged us for four. When we brought the error to his attention, he indicated that he had misunderstood our request, and that he had in fact served us two quadruple espressos, so the bill was correct. Given that the error was his, as we did not order two quadruples, he should have at least offered one espresso as complimentary, but he did not. When I raised the issue wirh the hotel at checkout, they told me that the restaurant was separate from the hotel, and they could not help.
• EL

  Eduardo Lopez

  Dec 26, 2025
  2.0
  Summary - if you can, find somewhere else. Issues: 1) poorly clean rooms. Staff wouldn’t change towels. Make beds. Or change dirty sheets. 2) car park will be charged out to 32 dollars a day for a place that charges 18 dollars a day. If you park outside it is at your own risk as they provide no security to the location in premises to park your car 3) staff is average at best. Not friendly or helpful 4) were told if you book by a third party provided you wouldn’t get breakfast (blanket rule) however the third party provided (expedia) allows the add on and changes for breakfast in advance

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