InterContinental Montreal by IHG

Reviews

• XZ

  Xiaochuan Zhou

  Nov 14, 2025
  4.0
  Update: InterContinental Montréal reached out via email and provided assistance with rebooking options, along with a gesture of goodwill for the inconvenience. I appreciate their help and understanding. Things happen, but how the team responds truly defines the quality of a company, and I’m glad they ultimately handled the situation with care. Original: I’m very disappointed with my recent experience with InterContinental Montréal. I had a confirmed reservation for July 2026, and the hotel emailed me informing me that the entire property would temporarily close for major renovations. While I understand that renovations are sometimes necessary, the communication afterward has been extremely poor. I replied to their email requesting assistance and a goodwill gesture — especially since comparable IHG hotels in Montréal are not on the same level and rebooking at a similar property will cost significantly more. Unfortunately, I never received any response at all. For a brand under the InterContinental name, I expected much better customer service and accountability. It’s very disappointing to lose a reservation years in advance, receive no compensation, and then not even get a reply. I hope management takes guest communication more seriously, especially when making such significant disruptions to confirmed bookings.
• AG

  Abduladhim Sultan Alolama (Falcon Glamour)

  Nov 13, 2025
  5.0
  I’m truly grateful for the exceptional hospitality and guidance provided by the hotel staff (Ms. Mariana and Mr. Terry) during my stay at Intercontinental Montreal Hotel. Their professionalism, kindness, and attention to detail made the experience seamless and enjoyable. Thank you for going above and beyond.
• DC

  Darren Chow

  Nov 12, 2025
  3.0
  This lovely 3 star hotel earns every star. You'll be wowed by the lovely atrium and reception area. But there's so much more ... experience the 80s all over again with lovely coffee coloured plug outlets and switches that used to work for an era long forgotten. Paint scratches on doors and old fashion door knobs only add to the ambience as loose towel racks and leaking shower heads remind you of the best this hotel has to offer. While on the 24th floor you'll enjoy adjacent views of other Intercontinental Hotel patrons giving you that great sense of community. The skyline of Old Montreal is overrated because the views of other people's hotel rooms is far more romantic then any sunset Montreal has to offer and with a room on the 24th floor the views can't be beat. I promise that you'll be at a loss for words. The dark rooms make you feel cozy and you'll certainly enjoy using the torch on you phone to read a book. I guarantee you'll be transported back to a simpler time. Intercontinental Hotel Montreal is the gold standard for the Intercontinental brand and stands toe to toe with any other 3 star hotel in this price range.
• JC

  Jay H Chihla

  Nov 3, 2025
  5.0
  We stayed at the InterContinental Montreal for the past two days and had a wonderful experience to remember. We were checked in by Marie, who was super helpful and gave us all the information about the hotel amenities right away. The housekeeping team kept our room spotless, and the in-room dining from Osco Restaurant was excellent — the food never disappoints! Every staff member we interacted with was warm and hospitable, including the valet team, which can be a bit slower during late hours but always courteous. The location is also perfect — very convenient for exploring all the main tourist attractions and surrounded by great bars and restaurants. Overall, a truly pleasant and memorable stay. Highly recommend!
• MF

  Meaghan Ferguson

  Oct 29, 2025
  4.0
  I spent 20 years in the hotel industry before changing careers. So, I will let the common struggles go, that WE ALL deal with, however I would like to highlight service in this review. Room is spacious, location perfect. Yes, due for an upgrade, but service means a lot more. A young gentlemen named Jonathan, who worked for IRD, was very polite, and seemed to take accountability for things outside his control- something rare these days; something that used to be appreciated pre-2020 hospitality era. "Turning moments into memories" was once my goal; "never saying no without an alternative", another. It is nice to see that there's still individuals, few and far between, who truly understand customer service. Jonathan mentioned that this hotel will be conducting renovations, which is fair; I would hate to see him fall through the cracks of hospitality, for its sake. I want to formally recognize him for not only anticipating my needs, but going above and beyond. Something lost these days- he brought it back, just for a moment... And that moment made memories!

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