Homewood Suites by Hilton Montreal Downtown

Reviews

• BB

  Belle

  Dec 31, 2025
  4.0
  The location is near Chinatown, which is perfect if you’re craving Chinese food. The suite has a small kitchenette, which is very convenient. The bathroom water temperature is comfortable—not too hot and the stone floor doesn’t feel cold. Overall, the environment is very cozy and thoughtfully designed. The only downside is that breakfast runs out quickly,, by the time we went, only eggs and potatoes were left
• VR

  Veronica Robles

  Dec 29, 2025
  2.0
  The hotel's location is good. The reception staff were friendly. The included breakfast was good. The only negative was that they charged us a deposit that they didn't mention anywhere and haven't refunded. (300.00 CAD)Apart from that, as we arrived at 1:30 a.m., they charged the first night to the credit card used to make the reservation. But when we arrived, they rebooked us and charged us for the full 3 nights, without telling us that they had already charged the first night to another form of payment. And they haven't resolved this either. We have contacted the hotel by phone and they have not given us a solution yet.
• NC

  Naela Celigny

  Dec 29, 2025
  1.0
  I booked a junior suite for a week and when I arrived in the room, it was very stuffy. I was tired after my flight so I just sat on the couch while on the phone with my family. All of a sudden, I broke out in hives going from my neck to my chest and stomach. I noticed that the heat which was right next to the couch was super dusty. There was also dust behind the couch and under the table by the TV. I went down to the front desk, explained the situation and ask if they could change my room, have it vacuumed or suggest a solution because I booked for a week and the situation was inconvenient. They said that they would send someone to check my room and based on their judgment they will see what can be done. A lady indeed came up asking where the bugs were? I explained the situation and she immediately corrected me saying that all the rooms are perfectly clean and that the dust around the heat wasn’t dust. However, she failed to explain what it was and she proceeded to remove it with a cloth. Then, her phone rang and she was telling another woman where she was. The other lady arrived, knocked on the door and within 20 seconds she used her key and entered the room without even waiting for one of us to open the door. They were speaking Arabic and then she suggested that I ask for another room. Meanwhile, the first lady had turned the AC on for better air circulation according to her. They left and I followed them about 5 minutes after. Once at the front desk, the manager was discussing the situation with the employees in a private room. Then, she (the manager) came and told me that according to the agents sent upstairs, my room is perfectly clean and there’s nothing wrong with it. She proceeded to say that in this hotel all of the rooms are in mint condition and that they will not change my room because it’s not going to make a difference, and they’re overbooked anyway. So I got sent back to my room with no attempts to accommodate or find a solution and no empathy. I ended up canceling my reservation.
• XX

  Xbox

  Dec 27, 2025
  1.0
  Worst hotel I have ever had an experience of dealing with! Refused to allow me to speak with a manger when I attempted to cancel my room, lied about policy, and forced me to pay a full room rate when I didn’t even stay. They policy states it may charge a late cancellation fee but I was refused the policy stating it would be the full room rate when I asked where does it say that. All this hotel wants is money stay away!!
• AM

  Amy Mosher

  Dec 21, 2025
  5.0
  I arranged a surprise for some friends here. The staff went over and above to accommodate me and them. They reached out prior to cover off any details. They played along AND upgraded them to an unbelievable room and regularly checked in with me on the side. I am blown away by how fantastic they were. Stellar experience!!!!

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