Homewood Suites by Hilton Montreal Downtown

Reviews

• MS

  Michael Stone

  Nov 13, 2025
  4.0
  Hotel is good value and provides everything you need in a comfortable and clean package. Front desk staff was fairly helpful as well. Also, I’ve seen comments about homeless in the area. For full disclosure, the extent I saw was two tents a block from the hotel across the highway. I had no concerns about the neighborhood or safety whatsoever. It is conveniently near Old Montreal and right at the entrance to Chinatown.
• OC

  Olivier COYAC

  Oct 28, 2025
  4.0
  Un hôtel pour la famille à quelques minutes à pied du centre historique : Petit déjeuner parfait pour toute la famille et la vue magnifique (nous étions dans la suite 1111), surtout la nuit. Le parking souterrain est un vrai plus et l'hôtel est vraiment magnifique. Pour le reste, la localisation est parfaite pour accéder rapidement à pied au coeur historique de Montreal mais aussi au Montreal souterrain ! Le personnel de l'accueil ne brille pas par sa bonne humeur et sa sympathie et je ne comprends pas qu'on l'on indique que l'on vient à 6 que le canapé lit ne soit pas prêt quand on arrive dans la chambre (nous avons séjourné 2 fois dans l'hôtel et ça a été ça à chaque fois...)
• MK

  Marvin Kazadi

  Oct 21, 2025
  1.0
  Séjour complètement gâché. Je signale la disparition de 130 € dans ma chambre, et malgré un message clair, on me répond par des phrases toutes faites sur une “enquête en cours”. Aucune action concrète, aucune empathie, aucune prise de responsabilité. On me dit que j’aurai des réponses plus tard, une fois rentré dans mon pays. Franchement, c’est du pur foutage de gueule. Je suis resté calme et je n’ai fait aucun scandale. Et le plus choquant ? Le matin, on m’explique que “la personne en charge des caméras n’est pas là aujourd’hui”, donc impossible d’avoir de réponse. Mais bizarrement, dès que je descends à la réception, en cinq minutes tout le monde est au courant, les infos circulent et les réponses fusent. Donc la personne responsable des caméras serait absente du mardi au dimanche ? Sérieusement ? Quelle coïncidence incroyable… ou plutôt quelle mauvaise foi flagrante. Pendant ce temps : aucune solution, aucune preuve, aucun vrai geste commercial. Ah si, 20 % en moins sur ma première nuit… lol. Et quand j’ose insister un minimum, on me répond que “mettre la pression ne va pas aider la situation.” Non mais on rêve : c’est moi la victime, pas eux. Sans surprise, tout le monde se couvre entre collègues, et au final, personne n’est responsable de rien. Un hôtel où la sécurité est inexistante et où la considération du client dépend clairement du moment,voire de la tête du client. Je me demande si je n’était pas noir, est ce que la considération aurait été la même.. Je ne devrais jamais craindre qu’une somme disparaisse dans une chambre censée être sécurisée. ´ Honteux, frustrant et indigne d’un établissement de ce standing.
• RR

  Raman Rajarathinam

  Oct 18, 2025
  1.0
  My stay at this hotel was very disappointing and far below expectations for the price charged. Food: The food was strictly average — very limited options, and the same dishes were repeated almost every day. Nothing to look forward to at meal times. Location: The location was also unpleasant, being right next to an area occupied by homeless people. It didn’t feel safe or comfortable walking around outside. Cleanliness: Housekeeping was a big issue. Out of the 10 days I stayed, the room was properly cleaned only once — and that was after I explicitly requested it. For the amount they charge, this level of service is simply unacceptable. Amenities & Service: Basic items weren’t replenished regularly. Some days they forgot to replace towels; other days, coffee or toiletries were missing. It felt careless and poorly managed. Overall: Definitely not worth the money. I would not recommend this hotel to anyone looking for a comfortable or pleasant stay.
• YW

  Yi Wang

  Oct 14, 2025
  1.0
  My review: I had a disappointing experience with the hotel service team. I was initially given the wrong room, and the mistake wasn’t discovered until I noticed the Wi-Fi information didn’t match. After a 22-hour flight, just as I had unpacked and settled in, I was asked to pack everything up again and move to another room. The staff even remarked that I was “lucky no one had walked into my room,” and urged me to hurry because “the next guest wants their room cleaned.” This was not the level of professionalism or care anyone deserves after such a long journey. Reply from hotel: Good evening, Thank you for providing your honest feedback in regards of your recent stay and choosing Hampton | Homewood Montreal Downtown! We thrive to provide exceptional services throughout your stay, we sincerely apologies for not meeting your expectation. Regretfully, a mistake occurred with one of our team. We provided sufficient time for a room transfer and provided a generous compensation. Thankfully, no one accessed the affected room. As a teachable moment, we have shared this feedback with our front desk team in hope this situation does not reoccurs. Once again, thank you for providing your honest feedback! My reply to the hotel: Thank you for your response, but your explanation feels dismissive of what actually happened. After a 22-hour flight, being forced to repack and move rooms because of the hotel’s mistake was beyond inconvenient — it was unacceptable. Claiming I was given “sufficient time to move” completely misses the point and shows little understanding of how disruptive and frustrating the experience was. I paid over $2,100 CAD for this stay, and the so-called “generous compensation” of 1,000 points (worth around $60 USD) was never even received. When I asked for a more reasonable compensation, I was told there was “nothing they could do” and that I should call the booking agency myself to see if I could figure something out. This response only reinforces my disappointment in how poorly the situation was handled and how little genuine care was shown toward guests.

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