Business Details
About
Hotel
The Hilton Garden Inn Montreal Centre-ville hotel is a short stroll to the gates of McGill University, and minutes away from the world famous underground city, Place des Arts Theater, shops and boutiques on Vibrant Ste. Catherine Street, the downtown business district and Palais des Congres.
The Hilton Garden Inn Montreal Centre-ville hotel is a full service hotel, predominately serving corporate travelers: with ample underground parking, sauna, whirlpool, spacious exercise room, indoor rooftop swimming pool and outdoor terrace with a fabulous view.
This Montreal Centre-ville Hilton Garden Inn hotel in Quebec features 221 rooms each equipped with dual high-speed Internet access, two telephones featuring voicemail and speaker capability, large work desk, complimentary high-speed Internet, with conveniently placed lighting and outlets. Also available is the Herman Mirra ergonomic chair for comfort.
The Hospitality unit here at the Hilton Garden Inn Montreal Centre-ville hotel includes a coffee maker, microwave, and mini-fridge. Also, hair dryer, iron/ironing board, cable television, 32'' HDTV, in-house movies AM/FM radio, MP3 player and in-room safe. Our lobby dining room & lounge will feature ample seating in a warm spacious and inviting setting serving a full American breakfast buffet and continental menu for lunch and dinner daily.
State-of-the-art conference facilities can serve groups up to 200 persons on ground lobby level. The Hilton Garden Inn Montreal Centre-ville hotel will easily become the place to choose for corporate travelers, business meetings or a getaway weekend in Quebec.
*****Everything. Right where you need it.*****
Location
Hilton Garden Inn Montreal Centre-Ville
380 Sherbrooke St. West, Montreal, QC
H3A 0B1, Canada
Hours
Reviews
4.2
2,317 reviews
5 stars
1,193
4 stars
725
3 stars
169
2 stars
77
1 star
153
What are people saying?
AI-generated from recent customer reviews
Location
Guests appreciated the hotel's convenient location near downtown and major attractions.
Staff Service
Feedback on staff service was mixed; while some praised friendly and helpful staff, others reported rude and unprofessional behavior.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in hidden areas of rooms and bathrooms.
Room Quality
Room sizes were generally praised for being spacious, but some guests noted that rooms felt dated and lacked proper maintenance.
Customer Service Issues
Numerous complaints were made regarding poor customer service, including mishandling of reservations and lack of accountability.
- ANA N6 days ago1.0Booked my room through a 3-party provider and I knew that I would not receive Hilton Honors rewards for the booking, but I was told on site that any charges to the room (room upgrades and food/drink charges) will be eligible for rewards. However, I did not see any points after I checked out and after being on hold with Hilton's Customer Service for an hour, I was told I was "misinformed". Ridiculous.
- CMChristopher MatandiNov 14, 20254.0J’ai été une journée au Hilton Garden Inn Très belle hotel avec une ambiance a detendre, Vu manifique sur une des rues les plus achalendée de la ville. Le personnel très accueillant, souriant et vous faites vraiment sentir le bienvenue…
- MSMelissa SNov 14, 20255.0We stayed at this Hilton November 5-9. We are a family of four, traveling with our daughter who is disabled. I cannot say enough about the staff who went above and beyond to assist us during our stay. We drove in from New Jersey and my car died two levels down in the underground parking garage. I was in a panic. Nicolas and Edgar at the front desk assisted me in finding a tow truck driver to pull my car out of the garage. Once the driver arrived, Edgar came down and stayed with us, assisting the driver in getting our car out which was not easy. I had my daughter with me while all this was going on so the extra help was really appreciated. On the day we left, we had trouble getting our enormous rental car out of the parking garage and Edgar appeared again to assist us. Additionally, every maintenance worker and member of the cleaning crew we encountered was so kind and helpful. The staff is superb, but the location is also fantastic. We walked to Mount Royal Park, the fine arts museum, Old Town Montreal, and many restaurants. My kids loved the pool. We are so grateful to the staff and will stay here again when we visit Montreal in the future.
- SNSara NNov 9, 20254.0Stayed here for one night on short notice recently and have to say, I was pleasantly surprised. Some of the amenities could be updated; however, the service was top-notch. I regrettably didn’t get his name, but the gentleman working the front desk (he had glasses and a small neck tattoo from memory) was so incredibly kind and thorough, he set our stay off on a perfect note. Additionally, parking was included in our rate and the hotel was within walking distance from the lovely saint Laurent boulevard. Highly recommend!
- KKKiaraNov 3, 20253.0The room was overall fine, but they had forgotten to put hand soap in the washroom. My partner and I had purchased a bottle of wine to drink in our room, but the front desk staff said that they could not provide us with anything to open the bottle until the bar opened. Usually having cheap bottle openers to provide to guests during their stay is expected for a four star hotel. If you don’t need in and out privileges, I’d recommend parking at the Lotto Quebec parking lot one block away which has a flat rate of $17 (per 24 hours) on weekends as opposed to the hotel’s $30 parking. The front desk staff also recommended I practice my French, which seemed like an unnecessary comment because we were staying in Montreal for only one night… My level of French is fine to order at restaurants or ask for directions, but I did not feel confident enough to do the entire check-in process in French, which is why I stuck to English.
Frequently Asked Questions About Hilton Garden Inn Montreal Centre-Ville
What are the check-in and check-out times at Hilton Garden Inn Montreal Centre-Ville?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
What amenities are available at Hilton Garden Inn Montreal Centre-Ville?
Amenities include a restaurant and bar, indoor rooftop swimming pool, hot tub, fitness center, sauna, self-service laundry, baggage storage, convenience store, currency exchange, and a concierge.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel features accessible parking, an accessible elevator, and is mobility accessible.
Does the hotel allow pets or provide babysitting services?
No, pets and babysitting services are not allowed or offered at this hotel.
What sustainable or eco-friendly practices does the hotel follow?
The hotel holds ISO14001, ISO50001, and Hilton LightStay eco certifications and has programs for energy conservation, recycle program, compostable food containers and cutlery, soap donation, reusable linens, and bans single-use plastic straws and Styrofoam food containers.
Is there on-site parking available at the hotel?
Yes, both parking and self-parking are available for guests.
What nearby attractions can guests visit around the Hilton Garden Inn Montreal Centre-Ville?
Guests can explore McGill University, the underground city, Place des Arts Theater, shops and boutiques on Ste. Catherine Street, and the downtown business district including Palais des Congres.
What nearby transportation options can help guests reach the hotel?
Nearby, there is a Station BIXI for bike rentals and local shuttle services are provided by the hotel to help guests navigate the area.
Are there any nearby services for beauty and wellness near the hotel?
Yes, several beauty salons and spas are nearby, including 400 Sherbrooke West, Antonina Salon de coiffure, Salon Sister's Brows, Color & Barber Shop, Milan Hair Stylist/Colorist, Hairdresser Olena Taranets, and Massotherapie au centre ville de mtl.