Hampton Inn by Hilton Montreal Downtown

Reviews

• AB

  Anne Bennett

  Dec 26, 2025
  5.0
  My spouse and I stayed here for five days in December 2025; we were given a complimentary upgrade to a "King full kitchen city view" corner room. This room was large, clean, and comfortable, containing not only a desk and office chair but also a small dining table with two chairs, as well as an armchair with a side table. Everything seemed brand-new and fully functional. I like that there was no "junk" (flyers, signs, tourist magazines) to work around; rather, all of the crucial information (breakfast times, wifi details, gym and pool hours, ice machine and laundry locations, check-out time) was on one business-card-sized handout - extremely useful and well thought out. Also well-thought-out were the power outlets and USB charging ports, which could be found above each nightstand, next to the dining table, and on the desk via a lamp. We had a pleasant view of the Chinatown south gate and the conference centre. The hotel is right next to a major highway, so some road noise was inevitable, but didn't cause a problem for us in practice. If you're a light sleeper, you might want to consider that. The bathroom had a nice wide counter, with plenty of room for "her" stuff on one side of the sink and "his" stuff on the other, and again, no space was wasted on useless signs and doodads. The shower was spacious and modern, with two showerheads (one of which hand-held); controls were at the opposite end of the stall, so one could set the temperature *before* getting in, and the water pressure was excellent. There were enough towel bars and hooks, which I've found to rarely be the case in most hotels. We didn't use the kitchenette, but it seemed quite complete with microwave, small cooktop, full-sized fridge/freezer, oven, toaster, and dishwasher, plus dishes, glasses, utensils, and cookware and cooking tools. The breakfast buffet consisted mostly of the usual type of hotel offerings: toast, eggs, bacon or sausages, pastries, cold cereal, oatmeal, fruit, juices, coffee... but also, there were some more "exotic" items such as chia pudding and tacos. It got rather busy near the end of the breakfast period, though. The public areas were beautiful, roomy, and clean, with lots of seating near the hotel desk, and there were many elevators, and they were *fast*. The hotel's location is ideal, at the entrance to Chinatown, two blocks from Old Montreal, and two blocks from the Metro and convention centre - couldn't ask for better. Finally, we never had a problem finding a spot in the underground parking lot. The entry/exit control was very quick to scan, and the gate opened surprisingly quickly. Also, there were foam corner protectors on the concrete pillars - just one more, if minor, example of the fact that someone made sure to get all the little details right at this hotel. Will I stay here again? Yes, in a heartbeat, if I can afford it; I got our room during a Hilton sale, and I'll have to watch for sales, because the full price here is a bit outside my snack bracket. Thanks, Hilton, for a lovely stay!
• TK

  Trading KT

  Dec 25, 2025
  1.0
  Parking rate 21$ got scammed when being routed by tesla
• PN

  Pierre Nadeau

  Dec 24, 2025
  5.0
  Excellent déjeuner et personnels accueillant. La chambre était un peu petite mais le prix est vraiment bien.
• CM

  Christine McCart

  Dec 23, 2025
  1.0
  I would never recommend this hotel to anyone, I stayed for 7 nights and the service was the worst I ve ever experienced. I would never return under any circumstances. The first night I had to request a fitted sheet that actually fit the bed, I had to ask the service desk more then 4 times to correct this. Most of the nights they cleaned the room, however our last night they cleaned the room but didnt change the sheets or make the bed. I asked for them to change the sheets and make the bed. The first service person said that the cleaner would bring me clean sheets but it was up to me to make the bed.I explain that Ive been here for the past 5 nights and the cleaning service has always made the bed. This is a hotel not an air b and b. One I returned after being out for the entire day I seen the beds were not made. I had to ask 2 more times. One service worker came to our room but it doesnt look like it will be made tonight. I'll have to sleep on the same old sheets. Absolutely disappointed. This hotel is a 2 star rated hotel, but I'd give it even less.
• AO

  Amanda Oulton

  Dec 4, 2025
  1.0
  I recently traveled to Montreal for a conference and had a very disappointing experience with Hilton. My original reservation was at the Embassy Suites. Was then booked into Hampton by the customer service agent. The day before my trip, I realized I had accidentally booked my stay one night early. I called the hotel, explained the mistake, and said I was fine paying for the extra night. I only wanted to make sure I wouldn’t be marked as a no-show. The agent confirmed she could not refund the night but would note my correct arrival date. Despite this, Embassy Suites canceled my reservation as a no-show the next day. I discovered the cancellation while already on the train and immediately called guest services. The first agent apologized, said the hotel was now sold out, and offered to find a room nearby. After placing me on hold for over an hour, the call dropped. When I called back, I had to repeat everything. The second agent found a room at a nearby Hampton by Hilton and created a new reservation. Based on the notes from my initial call, it should have been clear that the cancellation was an error. After my trip, I noticed I had been charged twice by Hampton Inn each charge over $1,000. Guest services then told me the hotel claimed I had booked two rooms. I was traveling alone and checked in only once at the Hampton, only one set of key cards were provided. It appears a duplicate reservation was accidentally created by guest services during the scramble to fix the original mistake. Every attempt to escalate the issue resulted in long holds, dropped calls, and a supervisor who was dismissive and insisted I had agreed to all charges. I explained repeatedly that this entire situation began with Embassy Suites canceling my reservation in error and that I was charged for a room I never used, never checked into, and was never told existed. The supervisor said someone would review the recorded calls, but later claimed there were technical issues. Two days have passed with no update. Even if a duplicate reservation was mistakenly created, why was I charged for four nights on both rooms when one was clearly unused? Why wasn’t the unused room treated as a no-show? I have been a loyal Hilton customer for both personal and business travel, but the combination of errors, poor communication, and dismissive service has been extremely disappointing.

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