Holiday Inn Laval - Montreal by IHG

Reviews

• MV

  Mark Vigna

  Apr 13, 2026
  5.0
  Renovation is coming along nicely. New room style is modern and clean. Friendly staff.
• RS

  Réginald Souffrant

  Mar 30, 2026
  4.0
  Très belle endroit pour les réunions.
• NT

  N Toeknee

  Mar 16, 2026
  1.0
  Under heavy construction. Outside building covered with plastic tarps. Room window completely covered. Tarp was loud whenever wind blew against it. Elevator, hallway and room were old and dirty. We checked out the same day we checked in. We're charged for one night, but didn't care, just glad to be out of there.
• CM

  C M

  Feb 23, 2026
  2.0
  They are renovating and had crew doing construction at 5am… ridiculous. Also overpriced compared to other holiday inns and no complimentary breakfast.
• CK

  Coco Frutti Kingston

  Feb 21, 2026
  1.0
  I checked in at approximately 10:00 PM and was assigned Room 601. Upon entering the room, I discovered there was a connecting door to Room 615, which was actively under construction and renovation. Additionally, Room 701 upstairs was also undergoing construction. Starting at approximately 6:00 AM, loud drilling, hammering, and floor work began directly beside and above my room. The noise was extreme and continuous, making sleep completely impossible. As a result, I developed a severe headache and was forced to leave the hotel early, as the conditions were unlivable. In addition to the noise, there was a strong and unpleasant odor coming from the construction room next to mine, which entered my room through the connecting door. This created an unhealthy and unacceptable environment for a paying guest. I want to be very clear: I stayed in the room for only 8 hours (10:00 PM to 6:00 AM) I was never informed that construction would be occurring next to or above my room I have video and photographic evidence fully documenting the noise, construction, and conditions While the hotel offered a 50% discount, this is not an adequate resolution given the circumstances. I paid for a quiet, clean, and comfortable stay and received none of those. Being placed beside active construction—especially with a connecting door—shows a serious lack of judgment and guest care. I am therefore requesting a FULL REFUND for this stay. This experience has left me extremely disappointed, particularly as a loyal IHG customer who consistently chooses Holiday Inn properties. I expect this matter to be taken seriously and resolved promptly.

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