Holiday Inn Laval - Montreal by IHG

Reviews

• SS

  S

  Nov 1, 2025
  2.0
  Je suis vraiment déçue du rapport qualité-prix de cet hôtel. Les chambres sont très vieilles, peu confortables et le plafond de la douche s’effrite littéralement. Pour ce que l’établissement offre, le prix demandé est complètement démesuré. Il vaut mieux dépenser quelques dollars de plus et aller ailleurs. En plus, avec les rénovations en cours, une odeur étrange flotte dans l’hôtel et il faut s’attendre à être réveillé par le bruit des travaux. Je ne recommande pas cet endroit et je ne reviendrai pas.
• EP

  Eric Plante

  Oct 13, 2025
  3.0
  L’hôtel est en rénovation
• BR

  Blaze Rodrigues

  Oct 13, 2025
  1.0
  I have a few issues with this establishment after my stay. The front desk person was really nice and they understood that I wasn’t able to provide a credit card due to me losing it 2 days before arriving. They were okay with it but they said they have to do a $200 deposit instead of the $100 if I had my credit card, I was fine with that. The issues started after checking in. Firstly I used the washroom in my room to find they only provide 1 ply toilet paper, it literally felt thinner than my dental floss. Secondly, the TV said it was able to use “SharePlay” using the Chrome Cast built in. After several attempts at connecting it, it never worked. I called front desk about it and they weren’t willing to help me with it. Thirdly, the TV for some reason lost visual of all channels it was providing, only audio was coming out of the speaker. After I gave up with trying to fix it, I shut the TV off. After about a minute, the TV turned itself back on and continued to do it even though I keep turning it off. My solution to it was to change to a different input and I left the TV on all night. And forth and finally, when I check-in, I expected the hotel to charge me for the room and the deposit. They apparently forgot to charge me for the room, after leaving the hotel and arriving home I received a call from the manager from this location telling me that they forgot to charge me for the room. He requested I pay for the room over the phone since I’m no where near the hotel to pay for the room, I explained to him that I lost my credit card days ago, which is why I ended up doing the $200 deposit instead of the $100 one and I explained that to his staff. He said they he can’t take debit over the phone and requested I call them back once I replace/find my credit card. Last time I checked, it’s not my responsibility to check to make sure YOU charged me for the room. That should’ve been done by your employees, and it’s not my responsibility to make sure my bill is paid for a room that wasn’t nearly worth the price they charged.
• CC

  Chi Chhouk

  Oct 12, 2025
  1.0
  I’m writing this on my last day here, just before checkout, while waiting to speak with a supervisor. I stayed here for 2 nights, and both nights my 1 and 2 year old were coughing and congested from the strong paint smell and construction dust in our room. The floor we were on was clearly under renovation, and the air quality was terrible. Since I have small children, I asked the front desk if all floors were like this, and they told me yes. Because of that, I didn’t ask to move. Later, on checkout day, I saw that floors 2 and 3 were completely clean and had no paint smell at all. The difference in cleanliness and air quality was night and day. I had booked two rooms well in advance, both supposed to have two queen beds, but we were given only one room with two queens and another with one king bed instead. It was disappointing on top of everything else. I understand the hotel is still under renovation, but I feel let down that I wasn’t told the truth. I’m not looking for compensation, just sharing my experience so other families are aware. I also couldn’t move hotels because it was the weekend and everything nearby was fully booked, so we were stuck here. I did wonder if things might have been handled differently if I spoke French or wasn’t a visible minority, though I truly hope that’s not the case. I’ve shared photos showing the clear difference between the floors.
• NG

  Nicolas Gagné

  Oct 11, 2025
  1.0
  Hotel en carton! N’y allez pas. Il y a des travaux qui commencent à 7h du matin et puisque les murs sont en carton, on entend tout comme si c’était dans notre chambre. On entend aussi beaucoup les gens passer dans le corridor. Lorsqu’ils déverrouillent leur porte, on a l’impression qu’ils entrent dans notre chambre. Aucun avertissement de la part du staff de l’hôtel que les travaux allaient commencer dès 7h un samedi matin.

Frequently Asked Questions About Holiday Inn Laval - Montreal by IHG