Holiday Inn Express & Suites Gatineau - Ottawa by IHG

Reviews

• FL

  Franky Lezard

  Dec 28, 2025
  5.0
  C'était ma 2 e visite à cette hôtel, environnement propre, service sans reproche. Le check-in et out très rapide, personnel courtois. Piscine sur place,gym et Petit déjeuné compris très achalandé de 7 @ 10 le matin , beaucoup de choix, manque un peu de places assises, mais c'est parce que c'est populaire. Je recommande.
• CS

  Courtney Spehr

  Dec 12, 2025
  1.0
  The cleanliness of this hotel is horrendous. Our bathroom floor has not been cleaned, the pillow cases had stains and the bedside table had some sort of dried liquid on it. The lobby bathroom has stains all going down the stall walls and almost none of the equipment at the gym works. I guess you can’t complain for the price of the hotel but be ready for a gross experience.
• FB

  Finley Brown

  Dec 5, 2025
  5.0
  Super Service , j'ai bien aimé! :)
• JJ

  JED

  Nov 28, 2025
  1.0
  Very noisy! complete lack of respect from the house keeper doors were slaming and knocking on repeat all morning with the do not disturb sign being on. Instead of apologizing her answer was "so what" Also there was water leaking in the room.
• ST

  Sergio Torres

  Nov 21, 2025
  1.0
  I have never experienced such a complete lack of customer service from a hotel brand that claims to put guests first. Holiday Inn Express proved the exact opposite. I booked a room through IHG for someone who had been locked out of their home. Not even one minute later, they found their keys. I immediately tried to cancel, fully understanding that policies exist for a reason, but I also expected at least basic decency and effort from a brand of this size. Instead, I spent over an hour trying to reach someone. I called the front desk more than eight times. Not one answer. IHG customer service also couldn’t reach them at first, which tells you everything about how this hotel operates. When they finally did get through, I was told there was no manager available and only a manager could override anything. Convenient. Then IHG rep Claire delivered the worst customer service I have ever dealt with. Rude, dismissive, and completely uninterested in helping. Her attitude was basically “too bad, you were told the policy,” with zero willingness to even attempt a solution despite the reservation being literally one minute old. The hotel lost nothing, but they were quick to make a buck off someone else’s bad situation. This experience makes one thing very clear. Holiday Inn Express does not care about people. They care about profit, full stop. A company that hides behind policies while refusing to answer phones or provide basic human understanding is not a company worth supporting. I travel often and spend tens of thousands a year on hotels. On principle alone, I will never use Holiday Inn or IHG again. They had an opportunity to show compassion and integrity, and instead showed exactly who they are. Do better.

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