Best Western Plus Gatineau-Ottawa Downtown

Reviews

• BY

  Brittany Young

  Feb 23, 2026
  3.0
  With our recent stay, we found the location to be pleasant. It was in walking distance to some restaurants;however it could be better if there was more around. The service itself was amazing, each staff provided a positive reaction and helped us easily to get settled into our room. In terms of the stay itself with the hotel , although it’s very cleanly the rooms are not sound proof. It was very loud hearing conversations from rooms beside us or doors closing and opening, it made for a not quiet evening. In terms of parking it had very little spots in main entrance, with us having to park are vehicle in the back , where they didn’t maintain the snow removal which I think should be expected in the back area where people are parking for the hotel. Overall I would rate it in the middle .
• JR

  Jarid Roy

  Feb 12, 2026
  4.0
  Overall we enjoyed our experience here, parking is a little difficult and the bathroom was quite small but overall we enjoyed our stay. The staff were very friendly and helpful.
• AR

  Alex Ranger

  Feb 10, 2026
  4.0
  I stayed in the Presidential Suite. It was nice. However there was a system problem the day I went in and I didnt get a room key right away. I usually give the benefit of the doubt, but when I picked it up they said my room key was ready for almost an hour! Even after they said they'll call me immediately. Good breakfast and overall decent stay.
• MH

  Meghan Harrington

  Feb 9, 2026
  1.0
  Would not recommend this hotel unfortunately, the rooms were not clean at all. I had to pull a beetle about the size of a quarter off the wall above my bed the first night. Breakfast was terrible, one of the elevators was not working and the other sounded pretty sketchy. I would absolutely not stay here again, it is definitely NOT up to Best Western's standards.
• JR

  JJ Rachey

  Feb 1, 2026
  1.0
  We stayed at this Best Western during Winterlude and were very disappointed with the overall experience. The room was not clean and did not meet basic standards of cleanliness. We requested an additional cot for our children and were met with unhelpful staff. It took 4–5 hours before one was finally delivered to our room. We also stored our trailer in the luggage/storage room, and the area was musty and smelled strongly of alcohol, which was very unpleasant and concerning. One of the main reasons we booked this hotel was the included breakfast, especially while traveling with small children. The signs in the room clearly stated breakfast was available 7 days a week, yet the morning after check-in we were told breakfast was not available because “the person simply didn’t show up.” There was no manager available, no communication at check-in, and no voucher or alternative breakfast option offered. Overall, this stay was frustrating and poorly managed. I would recommend avoiding this hotel, as there are far better options available in the city. Nous avons séjourné à ce Best Western pendant le Winterlude et l’expérience a été très décevante. La chambre était sale et ne respectait pas des standards de propreté de base. Nous avons demandé un lit pliant supplémentaire pour nos enfants, mais le personnel a été peu aidant. Il a fallu 4 à 5 heures avant qu’on nous en apporte finalement un à la chambre. Nous avons également entreposé notre remorque dans la salle de bagages/entreposage, et l’endroit était humide, renfermé et sentait fortement l’alcool, ce qui était très désagréable (et inquiétant). Une des principales raisons pour lesquelles nous avions réservé cet hôtel était le déjeuner inclus, surtout avec de jeunes enfants. Pourtant, des affiches dans la chambre indiquaient que le déjeuner était offert 7 jours sur 7, mais le lendemain matin, en descendant, on nous a simplement dit que le déjeuner n’était pas disponible parce que « la personne ne s’est pas présentée ». Aucun gestionnaire n’était disponible, aucune information n’a été donnée à l’arrivée, et aucun bon/alternative pour un autre endroit n’a été offert. Bref, un séjour frustrant et très mal géré. Je recommande d’éviter cet hôtel, il y a de bien meilleures options ailleurs en ville.

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