Best Western Plus Gatineau-Ottawa Downtown

Reviews

• HA

  Honda Accord

  Apr 5, 2026
  5.0
  I was a bit worried about this hotel because of some negative reviews, but I took a chance since it was a last‑minute booking — and I’m glad I did. The location is excellent, right across from Jacques Cartier Park. Parliament Hill isn’t too far either, though it may not be the most comfortable walking distance for people with mobility issues. Our room had a balcony and was clean, with two double beds, a TV, Wi‑Fi, a fridge, a coffee maker, and an iron. I requested a microwave, and they provided one without any issue. Upgrading the double beds to queens would be a great improvement. Hospitality and service were exceptional. Aaron is an amazing host with a genuinely pleasant personality — he really made sure our stay felt 5‑star. The welcome gift was a thoughtful touch, with water bottles, chocolates, and granola bars. Both the room and the washroom were clean and a decent size. Shampoo, towels, toiletries, and a hair dryer were all provided. Chairs on the balcony would have been a nice addition to enjoy the spectacular view of the Rideau Canal, Parliament Hill, and the Ottawa skyline. Parking is free. There are about 25 spaces in front of the hotel, and they mentioned additional lots nearby, including an underground option they own. Free coffee (several kinds) and drinking water are available 24/7 in the lobby, along with a microwave for guest use. Breakfast is an extra CAD $14.99 per person. We didn’t try it, but it seemed to include a good selection: eggs, muffins, bread, pancakes, bagels, potatoes, meat, French toast, tea, coffee, juice, cereal, and more. We didn’t check out the pool or gym, though I did see kids swimming through the window. Check‑in and check‑out were smooth. The front desk manager, Aziza, is such a pleasant person — she even offered us a discount for a future stay and gave us chocolates at checkout. Overall, it was a relaxing stay that exceeded our expectations.
• CF

  Cynthia Franchino

  Mar 24, 2026
  4.0
  Belle place, petit déjeuner excellent.
• MC

  Mathieu Carle

  Mar 22, 2026
  1.0
  Room not ready on time, missing soap in showers, no pool towels and thing are dirty (floors, walls,seats...) limited staff and unable to support clients.
• MM

  Marcel Martel

  Mar 17, 2026
  5.0
  Very clean and nice hotel, nice location, did not talk with staff so that is why 4 stars in service.
• BY

  Brittany Young

  Feb 23, 2026
  3.0
  With our recent stay, we found the location to be pleasant. It was in walking distance to some restaurants;however it could be better if there was more around. The service itself was amazing, each staff provided a positive reaction and helped us easily to get settled into our room. In terms of the stay itself with the hotel , although it’s very cleanly the rooms are not sound proof. It was very loud hearing conversations from rooms beside us or doors closing and opening, it made for a not quiet evening. In terms of parking it had very little spots in main entrance, with us having to park are vehicle in the back , where they didn’t maintain the snow removal which I think should be expected in the back area where people are parking for the hotel. Overall I would rate it in the middle .

Frequently Asked Questions About Best Western Plus Gatineau-Ottawa Downtown