Located in Brossard,QC, the Best Western Hotel Brossard is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Multiple reviews highlighted problems with room cleanliness, including hair and dirt in bathrooms and rooms.
Customer Service
There were numerous complaints about poor customer service, including rude staff and unhelpful responses to issues.
Parking Fees
Guests expressed frustration over undisclosed parking fees, which were not mentioned during booking.
Breakfast Quality
The complimentary breakfast received mixed reviews, with some praising it while others found it lacking in variety and quality.
Room Comfort
While some guests found the rooms comfortable, others reported issues such as strange odors and poor maintenance.
KF
Karine Fre
2 days ago
5.0
Hôtel très propre, avec un service client d’exception.
Un beau séjour, je recommande.
Michel et Mélanie du service déjeuner sont sympathiques et avenant.
EA
Eric Arpin
Nov 13, 2025
1.0
Pire hôtel. Nous avions réservé pour 5 personnes (2 adultes et 3 enfants) et j’avais validé à plusieurs reprises si nous pouvions être 5 dans une chambre. On m’avait dit pas de problème, il y a 2 lits queen et un divan lit dans la chambre. J’avais même fait ajouter une note à mon dossier que nous étions 5 pour être certain de ne pas avoir de problème le jour de l’arrivée. Finalement les chambres ne peuvent pas accommoder 5 personnes et le gérant n’avait aucune solution à nous offrir. Rendez-vous service et réserver ailleurs, le service à la clientèle n’en vaut pas la peine.
CQ
Canadien QC
Oct 23, 2025
1.0
Hôtel bien situé à Brossard parties communes propres mais voilà.
Chambres catastrophiques sur le plan propreté,salle de bain idem,très bruyant dans les couloirs petit déjeuner l'amentable et cerise sur le gâteau parking payant et ce sans en avoir été averti.
Le mieux est de passer son chemin
SB
Sarah Bedard
Oct 19, 2025
5.0
My husband and I stayed here for one night as we were out of town visiting the area. We had a King Bedroom Suite and the room was very clean. The site is well secured and is a gated area, you need a key to access the parking and the building. The service was greater than a 5 star. The breakfast was a hot continental and it was one of the best ones we have ever been to.
We plan on coming back again in the future. We stayed at many hotels and this one is the best one for us.
AF
Antonio Falcon
Oct 17, 2025
3.0
the good: you are surrounded by many places to eat. Atmosphere was fine. The room was ok but was not worth the amount paid. They require a deposit which is a bad sign for me. We found pubic hair in the sink and bathtub which is quite disgusting. It was noisier than i feel it should have been since we were close tot he street. Staff was nice and friendly. One of the light bulbs didn't work and the room in general seemed dark even with all the lights on. Also, the bed linen was oddly loud and plastic feeling.
I already have another room booked at another Best Western property and i really hope it's a better experience.