Located in York,PA, the Best Western Westgate Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Many guests reported issues with cleanliness, including dirty rooms, mold, and roaches.
Staff Service
Customer service experiences varied widely, with some guests praising friendly staff while others reported rude or unhelpful interactions.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying the variety while others found it average or lacking.
Room Comfort
Several reviews mentioned uncomfortable beds and outdated room conditions, impacting overall satisfaction.
Location
The hotel is conveniently located near restaurants and shopping, which was appreciated by many guests.
KA
Kelly Atchison
2 days ago
4.0
Very clean. Jacuzzi suite was VERY nice and spacious. Bed was comfortable, did have a strange scent from whatever they washed the sheets with that was a little harsh. Did have a staff member knock on our door around 9am (we had the do not disturb sign out 🫤) and I could not understand what he was asking me so I assumed he was asking about housekeeping I said no thank you, and he kept saying something. I told him I could not understand him. I have no idea what that was all about and it was irritating. (Do not disturb is there for a reason!) But overall would stay again.
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Linda Wolff
Dec 2, 2025
4.0
The hotel is very clean and the desk clerk was friendly and very helpful with our early check in. He was very knowledgeable about the information in regards to any additional fees for early check in when available. The room is a king and is really big with plenty of room to move around and be comfortable. The bed is soft yet firm and I was able to get a good night sleep finally. There is a sofa bed in the room also that easily sleeps 2. Breakfast is really tasty with plenty to choose from including a choice of pancakes/waffles, scrambled eggs with cheese, turkey sausage links, and an assortment of breads, muffins, cereals, fruit,coffee, and juices. I enjoyed my breakfast watching the weather report and looking at a beautiful holiday tree in the ample seating lobby and breakfast area. I highly recommend this hotel also for the vast amount of entertainment, dining, and shopping establishments nearby.
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Stan B
Nov 27, 2025
5.0
We stayed here to visit family for Thanksgiving. We had a large carpeted room. Large screen TV. Very comfortable bed. Very nice!
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Paul Neuin
Oct 22, 2025
2.0
Smells like wet dog and weed. WiFi is horribly slow . Rooms are clean to the eye but look closer and it’s actually pretty dirty. Location is great.
SM
SteveKathy Maynard
Oct 10, 2025
5.0
Great clean hotel. Friendly staff. Breakfast was yummy. Location is very good. Lots of shopping near by. Will stay here again if the opportunity arises.