Genetti Hotel, SureStay Collection by Best Western

Reviews

• TN

  Theresa Neurohr

  6 days ago
  5.0
  The food was so delicious I ordered shrimp and cheesy grits and it was the best I've ever had
• RR

  Rich R

  Apr 12, 2026
  1.0
  Most unsafe , nasty hotel I’ve ever seen . No stair exit only elevators. No fire exit plans posted anywhere. Mold sputtering from ac unit. I feel sick after staying here
• HH

  Harleigh Hughes

  Mar 29, 2026
  3.0
  Great location, our room was FREEZING, and the "thermometer" did not work, when I tried to plug in my phone the outlet fell out of the wall, another outlet just didnt work. The bathroom was beyond small. I get that its an old hotel and thats part of the charm, but some basic upgrades like heating and electic could definitely be done. My whole family stayed and some of the rooms were much nicer and redone. However others were similar to ours, seems like Luck of the draw.
• IK

  Isaac Knepp

  Mar 13, 2026
  1.0
  Serious safety issue — families should be aware. I checked into this hotel with my pregnant wife and young daughter, and within the first 30 minutes we discovered something that made us immediately cancel our stay. While getting settled in, our daughter opened a dresser drawer and found loose medication left behind from a previous guest. Thankfully we caught it before she ingested anything, but that could have easily turned into a medical emergency. This is a major housekeeping failure. Something like that should never be missed when a room is cleaned and prepared for the next guest. After this happened, I looked through reviews from the past year and noticed many similar complaints about cleanliness, maintenance, and the overall condition of the property. Management responses often mention the hotel is “undergoing renovations,” but the property itself feels very outdated and poorly maintained. On top of that, the elevator button didn’t even work when trying to go down, which made things even more frustrating while traveling with a pregnant wife and small child. Because of the medication issue alone, we canceled our reservation immediately and moved to a cleaner hotel down the road. Families traveling with children should be especially cautious here. I truly wish zero Stars was possible for the review.
• DG

  Deborah Gibson

  Mar 9, 2026
  4.0
  There was an event on Sunday that I attended and was very disappointed in the bar selections. No non dairy milk to use as a mixer. No sweet wines available. No non cola soft drink available either. Please do better for your events.

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