Holiday Inn Express Wilkes Barre East by IHG

Reviews

• DS

  Dani Saint-Oliver

  Mar 15, 2026
  4.0
  As a platinum member, this was a last minute reservation due to issues with another hotel in the area. Requested a top floor for quietness, got it. Slept like a baby, very quiet and very clean room. Front desk was great in getting the room I needed.
• PC

  Paula Cunningham

  Feb 19, 2026
  3.0
  Not easy to get to off of I80. Got stuck in construction traffic. Room was very old and small. Did seem clean. Old fixtures in bathroom. It needs to be remodeled.
• SS

  Sheree Scott

  Feb 16, 2026
  1.0
  Room was cold, sauna and the hot tub were not working and 1 working elevator to name a few. 😩
• MD

  Mae Davis

  Feb 15, 2026
  3.0
  "Quiet hours" are BS. My fiancée and I are in a distance relationship and we don't get to have nice weekends due to mitigating circumstances. We wanted to have a peaceful Valentine's Day together, however there was a large group of guests (had to have been at least three different families in one room, who were slamming doors, yelling, and kids were screaming and crying as well. We called the front desk around 10:15 (quiet hours are 10pm-7am and posted right at the elevator doors) to which we were told that it wouldn't be an issue until after 11:30. Not even 5 minutes after we had called, another guest in a nearby room went and knocked on the door of the disruptive guests who, as soon as the guest left after being apologized to, immediately went back to doing exactly what they were doing and laughed about being complained to for their obnoxious noise. This is absolutely absurd because couples go to a hotel to spend Valentine's Day in peace. If a guest complains about the noise level after quiet hours, the staff needs to be doing something about it asap. It is very disappointing that this occurred and during checkout, we were not asked how our stay was. If they did, I would not have held back. Charging almost $300 for 2 nights just to deal with this is ridiculous. Besides this, the water in the shower or bathroom sink did not turn hot, EVER. The room overall was nice and housekeeping did a great job of cleaning, the only thing getting them 3 stars from me.
• CG

  Carlos Gonzalez

  Jan 28, 2026
  1.0
  I've been trying to speak to the general manager regarding my refund for a week. Calls, messages and emails have gone unanswered. The unprofessionalism from staff and continued lies saying the general manager is out today, tomorrow, yesterday, next week or he'll be in this afternoon. They want the position, reviews but then don't want to help the CUSTOMER. This place is a rundown Inn named Holiday Inn. Sometimes it takes a nasty review to hear from upper management.

Frequently Asked Questions About Holiday Inn Express Wilkes Barre East by IHG