Hampton Inn & Suites Pittsburgh/Waterfront-West Homestead

Reviews

• MC

  Michael Carano

  2 days ago
  5.0
  Overall our stay was satisfactory. We went to the Improve for a late show and wanted to stay somewhere close and the Hampton seemed to fit the bill. Everyone was very nice and helpful and the room was extremely nice. I found the bed to be a bit uncomfortable but my wife loved it, so maybe im like the princess and the pea. We found the elevators to be unfresh and not pleasant smelling, which can be an easy fix, hint hint Hampton.
• LR

  Louis Riehl

  Nov 18, 2025
  2.0
  I want to start this by saying, I am very brand-loyal to Hampton Inns in general. But this was, without a doubt, the worst experience I have ever had at one. The short version is, this hotel is practically falling apart. Nothing inside it works. The doorknob to my bathroom was broken. The tub was broken, as only the shower worked, but not the spout. (This made it difficult to draw a bath for my young son that was with us, so we had to give him a shower.) The ice machines on at least floors 2 & 4 don't work (although floor 3 worked, at least). One of the elevators broke while we were there on the last day. And then beyond that, the rooms are just incredibly run down. We had huge water stains on our ceiling, as well as general stains on the carpet. There was debris inside some of the drawers. The thermostat was partially hanging off the wall. The metal door frames had a decent amount of visible rust. The little freezer in the mini-fridge needed to be de-iced. One of the lamps kept flickering like there was a loose connection or fuse, to the point that we couldn't use it because it was so irritating. The only reason I'll give it 2 stars is because the staff was friendly and attentive (as usual at Hilton hotels). And it is a great location, with great views. But I've never stayed at a Hampton Inn, or any Hilton property really, where the facilities were in such disrepair.
• PP

  Photographer_with_Cats

  Nov 10, 2025
  4.0
  Great location for Waterfront shopping and Dining. Bathroom was subpar as far as cleanliness. I expect better from a Hampton. Hopefully this was just a one off. Also, did not have the smart TVs that you find in most Hampton’s these days. I will stay here again, so will update if better next stay.
• KT

  Kori T

  Nov 8, 2025
  4.0
  This was my 1st time staying at this location. The room was nice. Aside from a slight issue with door to my room I had no major issues. There's a nice area with a Riverview and firepit. Staff was nice and helpful. Even when checking out, I inquired if there was a banana available as I was feeling a little off and had an hour and a half drive ahead of me. Staff provided this without question. I will definitely stay here again next time I'm in the area. Also there is a train that goes through the area. My room was on the front of the building and while I could hear/see the train it was in the distance and not disturbing or an issue.
• JM

  Jeff Maaske

  Oct 27, 2025
  3.0
  I've stayed here several times based on location to work/facility. Each time it's a gamble as to what might be wrong. Door handles don't all open correctly. Odor (must or smoke) in some rooms. Shower valve that doesn't mix properly so it's very hot or barely warm. Empty shampoo bottle for 2 days. No face soap (bar). Toilet would not stop running. Maintenance doesn't address anything, so I've stopped complaining. I tried the chat feature on the App but that didn't do much either. I'll have to drive further or switch brands. It's a shame because I have better experiences with other Hampton Inn properties around Pittsburgh.

Frequently Asked Questions About Hampton Inn & Suites Pittsburgh/Waterfront-West Homestead