Best Western Plus Poconos Hotel

Reviews

• LQ

  Lizette Quinones

  Apr 14, 2026
  1.0
  I recently stayed at a Best Western hotel and had an extremely disappointing and concerning experience. The room and hallways were not just dusty, but visibly dirty. There were even what appeared to be blood stains present, which is completely unacceptable and raises serious health and safety concerns. Additionally, parts of the room were poorly maintained, including missing outlet covers, which is a clear safety hazard—especially for guests traveling with children. The customer service only made things worse. The female staff member at the front desk was rude and dismissive. When I asked for extra linens and towels, I was told none were available, which is unacceptable for a hotel. I attempted to resolve these issues by contacting management, but the manager has refused to return my calls. The lack of response and accountability is extremely frustrating. Overall, this was a very unpleasant stay due to poor cleanliness, unsafe room conditions, and unprofessional staff. I would not recommend this location to anyone.
• NB

  Nicole Beck

  Apr 13, 2026
  1.0
  This was our second time staying at the best western for an event in the poconos. I had booked an 8 room block for our group where correspondence with Sanjiv was untimely and incorrect. Upon arrival our toilet didnt flush very well and maintenance was sent to plunge. We went out for dinner and returned. It worked for 1 flush then the water would continue to rise. The front desk asked if I would like the plunger to do it myself or send maintenance up again. Maintenance came up, acted like I was the one who created the problem. After he left, the same thing happened. It sort of flushed and the water level would rise. The next morning I called down to have it fixed and the front desk did not answer. We left for our all-day event and returned around 3p. I requested maintenance at the front desk and some wash cloths. The man said if I wanted cloths I should have asked before 2nd shift. Are we not at a hotel??? He said he would send maintenance up. We went out again around 4:30 and upon returning realized maintenance never came back. Went to the pool and received a call from the front desk at 9pm offering to switch rooms. We were leaving the next morning and I said that was a big hassle to load all our stuff into a different room for only maybe a few more flushes during our sleep. I requested a discount for having to use the bathroom down the hall and a poor attempt at fixing the toilet or offering a new room in a timely manner. I was told only Sanjiv can do that. So I emailed him, called him and spoke with him to which he said he was looking into it and would get back to me. He did not. I attempted another call and he is very unreachable. I’m sure he thought I would let this go. I’m very unhappy with his lacking customer service and how the situation was handled. I will not be returning.
• KF

  kyleigh flint

  Apr 11, 2026
  3.0
  The hotel is much smaller in person. The rooms are nice. But very small. The beds are VERY SMALL, and they are stiffer than a a damn plank. Could not sleep. Honestly I just had a baby two months ago and this was the worst sleep I’ve had yet and it wasn’t because of the baby.
• NF

  Noelly Feliciano

  Mar 29, 2026
  3.0
  night auditor was extremely unpolite on our last night there. other staff was very helpful and friendly though
• MD

  Michelle D.

  Mar 15, 2026
  1.0
  The only good thing about the property was the nice Spanish housekeeper . Other than that…… my flight was delayed for several hours and the hotel told me to call in advance which I did. The extra pillow and blankets I asked for were not in the room. The next time I called the delay had not been forwarded to the next person who almost cancelled my booking she said. I checked in around 5:30 am instead of in the night hours due to my flight. The lobby reeked of marijuana when we walked in, And I had to call from the desk phone to get the clerk that almost cancelled me to come to the desk. Then the refrigerator was broken for the whole 3 days I was there and every time I tried to get help with it they told me it auto defrosts for 3 hours a day everyday. The fridge was HOT the whole time I was there , I couldn’t keep anything in it! Not to mention I did not get my welcome water, snack or bonus points upon arrival. Horrible customer service .

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