Candlewood Suites Sayre by IHG

Reviews

• JC

  Joan Comerford

  Jan 19, 2026
  1.0
  I stayed at this location in early November 2025. I ended up being double charged for my four day stay. When I received no response from owner, I contacted IHG and they reported that owner stated he contacted me, which he didn't. I tried contacting owner again with no response. I will not stay here again and would warn others about lack of response to customer problems
• SD

  steph duguay

  Jan 10, 2026
  1.0
  We are actually in our room, 9:30 pmand very very noisy, the room upstairs, very loud noise, like renovation is going on, banging and the floor, not pleasant at all. But the rest is very ok, great service
• CK

  Courtney Kahler

  Dec 11, 2025
  5.0
  I recently stayed here for my best friend’s wedding, and the experience was exceptional! Rohan, the General Manager, went above and beyond to assist with the room block, as well as all of our special requests. His professionalism, attention to detail, and dedication made the entire weekend celebration seamless and stress-free. The hotel team was equally amazing - friendly, helpful, and always ready to support. Their hospitality, resourcefulness, and positive energy truly enhanced our stay. We highly recommend staying here if you're ever in town!
• DY

  Darlene Y

  Nov 2, 2025
  1.0
  I have been an IHG member for many years. I have stayed in IHg hotels all over the world, using my points. I used points to stay at this hotel Sept 5-6 (points), 6-7(free anniversary night), and 7-8 (points). I gave my credit card for incidentals when I checked in, like normal and the hotel charged me for Sept 5-6 & 7-8 and now refuses to refund me, stating it’s an IHG problem when THIS HOTEL CHARGED MY CREDIT CARD!! I have stopped in to talk to manager who is unwilling to help me. I have emailed. I have called IHG and filed a report. Credit card refuses to refund the money until I can prove nights were paid in points. They will not accept statement from IHG, only copy of bill from hotel and hotel refuses to provide copy of bill!! This is totally absurd and after the way this has been handled I am questioning my years of loyalty to a brand that is not willing to help the customer who has spent thousands of dollars at their hotels. I have proof that the points were taken out of my IHG account and I have a credit card statement with the charges on top of that. It’s November 2,2025 and I still do not get any response or help from hotel, IHG or my credit card company. Credit card company will keep dispute open for 30 days however if I can not get a copy of the hotel bill to prove what I’m saying they will close the dispute and I lose points at and money!!! Look at your bills closely!!! **Update..less than 24 hours after this post, the hotel called and they were able to refund the money right away. Amazing how social media works. Thank you Tabitha for your professionalism and prompt response.
• SE

  Sammie E

  Oct 19, 2025
  1.0
  It really saddens me to leave this hotel a 1 star because it was an absolute beautiful room with way more in the room than I thought. It came with a fridge, dishwasher, pots/pans and a little hotplate for two. Beautiful beds and very comfortable and the location is great. The reason behind the one star is how we were treated by the staff completely ruined how beautiful the experience was. Not only when you call the hotel no one ever answers but we called ahead, the day before, to make sure we could check in early (1pm) since we were driving 7 hours for my sister's wedding I wanted to make sure we could get in and change and we were told "no problem" when I finally got a hold of someone. We get to the hotel and we were met by one of the nastiest individuals I have ever had to deal with. Her name was Tabitha and before even looking at our reservation, when I said I would like to check in she LAUGHED and condescendingly said "well, check in is 3pm" when I explained we called ahead etc she rolled her eyes and CONTINUED to be rude. We saw a board that stated she was the desk manager too?! Upon check out we were met with the same nasty, ugly attitude. As much as we loved our room and planning on future trips as my sister just moved nearby, having to deal with such an ugly spirited individual we will never be back. She should NOT BE IN CUSTOMER SERVICE, let alone a manager of others.

Frequently Asked Questions About Candlewood Suites Sayre by IHG