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Homewood Suites by Hilton Reading

4.3
(670 reviews)

Business Details

2801 Papermill Road, Reading, PA
19610, United States
(610) 736-3100
https://www.hilton.com/en/hotels/rdgpahw-homewood-suites-reading/

About

Extended Stay HotelHomewood Suites
Homewood Suites by Hilton Reading provides spacious residential-style suites for guests staying a day, a week or a year. Choose from a variety of suite types - a one bedroom suite, accessible, whirlpool or fireplace suite, or our largest two-bedroom suite. All suites feature separate living and sleeping areas plus a fully-equipped kitchen with full-size refrigerator, two burner stovetop, microwave, dishwasher, cooking utensils, and place settings for four people. Keep connected with voicemail and free local or 800 calls on your two telephones, as well as internet access throughout the hotel, including in our meeting room, lodge, and business center. The living room offers a sleeper-sofa, coffee table, chair/ottoman, VCR/DVD combination and flat-screen TV with 30+ cable stations, and HBO. The bedroom features a king bed or two double or queen beds and includes another TV, work station, dressing and vanity area, hair dryer, ironing board and iron. The savings that our guests appreciate include the complimentary hot full breakfast: evening social with complimentary beer and wine (served on Wednesdays 5-7 pm): the 24-hour business center (two computers with internet access, copiers printers, and fax) and complimentary hotel shuttle service to and from the Reading Regional Airport. Our seasonal heated outdoor pool and fitness center allow our guests the opportunity to have fun and exercise at their leisure. In addition, the 24-hour suite shop has a variety of food items and necessities that may have been forgotten. It is also where you will find a large selection of complimentary movies to enjoy in the privacy of your suite. The award-winning Homewood Suites by Hilton Reading provides you and your family a homelike environment with high quality accommodations, excellent customer service and exceptionally clean, comfortable surroundings. We welcome you to make yourself at home.

Location

Homewood Suites by Hilton Reading
2801 Papermill Road, Reading, PA
19610, United States

Hours

Reviews

4.3
670 reviews
5 stars
415
4 stars
147
3 stars
49
2 stars
20
1 star
39

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about the cleanliness of rooms, including dirty linens, unclean bathrooms, and general lack of attention to detail.

Staff Performance

While many guests praised the friendliness and helpfulness of the staff, there were also reports of poor customer service and dismissive attitudes from some employees.

Room Condition

Several guests noted that the rooms were outdated and in need of maintenance, with issues such as broken fixtures, uncomfortable beds, and inadequate heating.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests enjoying the variety while others complained about items running out and poor food quality.

Renovation Complaints

Guests expressed frustration over ongoing renovations that were not disclosed at booking, leading to a messy environment and noise disturbances.
  • DS
    Diane Supplee
    6 days ago
    5.0
    Great service and location. Breakfast was good. We had issues with our bill and manager fixed it to help us.
  • BB
    Briana Bosworth
    Feb 1, 2026
    3.0
    the hotel is in a decent area with shops and restaurants all around but the cleanliness, and functionality of the rooms are gone. Our showers/tubes were broken in both of our bathrooms, we were told to stick a wash cloth into the drain…. Additionally, with 6/7 of us in a suite, some on a pull out mattress, we requested more pillows for comfort ability and was told i needed to be comfortable with the pillows i had in the room. Took 3 calls down and switch in staff to get extra towels/wash clothes to clog the drains. Light bulbs out in a few of the lights in the room, and the windows were filthy with what looks like dirty hand prints. Linens had brown stains on them.
  • BB
    Bryce Britton
    Jan 21, 2026
    5.0
    This is a very nice and accommodating place! All of the staff were extremely friendly and all smiling more than happy to help. The Assistant GM was the person that helped me check in and she was more than happy to answer any questions I had and even with a few hiccups (my fault because I was asking to check in early) in the check in process she was more that happy to accommodate me! I would recommend this place to anyone!
  • HB
    Heath Bogart
    Jan 20, 2026
    4.0
    An enjoyable 4 night stay.
  • RD
    Rafael Domínguez
    Jan 19, 2026
    5.0
    This is the first-time staying with Homewood Suites in Reading, PA. I opted for the premium suite that sleeps up to 6 people with 2 Queens and 1 King, 2 full bathrooms, including a common area (large space) with sofa and a kitchen island. The rooms were clean and the beds were very comfortable. Check-in was pleasant and quick; the staff were extremely friendly (especially Assistant GM Kenia F.) They offered complimentary water bottles upon arrival. In the morning, they offer a complimentary hot breakfast: Belgian waffles, eggs, coffee, toast etc. If you're looking to shop or dine-out, there are so many options in walking distance. I would recommend this location without hesitation, and I will definitely return when I'm in town!!!

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