Hotel Indigo Pittsburgh East Liberty by IHG

Reviews

• CP

  Christopher Palmerino

  1 day ago
  1.0
  Would not recommend this place. Our refrigerator didnt work and the blinds were broke. You could hear the traffic all night long. Had breakfast vouchers for the 2 days we were there and there wasn't even a cook on site.
• SK

  Scott Kelly

  Feb 24, 2026
  1.0
  Room eas clean and the staff was nice. Went for downstairs for dinner since they had a restaurant. But they only had Mac n cheese with no cheese. So I had to get out in the weather. The next morning I went down for breakfast and the cook never showed up. The bed was also hard as a rock. So I did not sleep well.
• TM

  TJ Williams M.Div.

  Feb 6, 2026
  1.0
  If you’ve had an unsafe and fithy and shady experience, please email me.. During my stay this past summer, I noticed significant lapses in cleanliness, including stains on the bedspread from previous guests and a dirty shower upon check-in. Unfortunately, these issues persisted during my most recent visit. I found it necessary to specifically request that my room be vacuumed and mopped and that the beds be made - services that should be standard for any guest. I want to clarify that while a Thai tea was accidentally spilled on the bed while I was working on my doctoral research, this was an isolated accident and not an intentional act. I have consistently tipped the housekeeping staff and expressed my gratitude for their work, as my only goal was to return to a hygienic environment. Beyond cleanliness, I became gravely concerned about the safety and security of the premises. I encountered two individuals who appeared to be unauthorized guests inside the building. In one instance, an individual was using a knife to open food in a common area; in another, an individual was yelling at the bar attendant. These encounters created an environment that felt neither safe nor professional. When I asked the cleaning person to take the trash she responded i thought that was your personel things. Most disturbing, however, was my interaction with the front desk manager, Ryan. When I requested change for the laundry facilities, Ryan informed me he could not open the safe and demanded I use my bank card in the machine. When I declined, I asked about the professional relationship between my institution and the hotel. Ryan responded by stating that my school spends enough money that, if he were to call them, I would be "put in my place." This comment was threatening, unprofessional, and entirely unacceptable. And that was when I called Dr. Pat Lee. Furthermore, I must note that I observed a palpable sense of racial indifference from both the parking attendant and Ryan. As a minister and a scholar, I hold myself to a high standard of conduct; I was never aggressive, I remained polite, and I followed all protocols. To be met with such hostility and bias is a significant departure from the hospitality I expect. I am sharing this feedback in the hope that you will take the necessary steps to protect your cohort and improve your housekeeping standards, security protocols, and staff sensitivity training. I look forward to your response regarding how these matters will be resolved.
• RS

  Robin Smith

  Feb 1, 2026
  2.0
  The mattress was awful, got a different room and it was still bad. The was no breakfast one day and the grab and go was stale,dry and left uncovered. The staff was dismissive of concerns. There is no parking available so your forced to valet park @$32 per day
• TR

  Tan Rags

  Jan 25, 2026
  3.0
  Checked in late in the evening. I was rushed and customer service wasn't friendly at all. Keys were handed no room # was provided. Just the floor was provided. I paid for breakfast with my reservation and no vouchers were provided. Next morning I approached the desk friendly hoping for a better interaction and wasn't met with a friendly person. When I spoke and began to ask a question I was asked to wait. So I apologized and waited for her to finish reading something or doing something on the computer. Before she assisted me as I stood there waiting for her to finish. She looked up and loudly asked the couple with child walking out if they were checking out as I stood at the desk before she helped me. I explained I paid for breakfast but didn't get vouchers. She looked and provided me with a few vouchers. Next day she looked up and loudly asked me if I was checking out as I left for my business engagement. Unfortunately she was simply rude. Great experience with who I believed was the manager one day as I waited for breakfast at the bar/takeout area for me. Room was huge and comfortable for multiple nights. I would recommend to add an extender HDMI cord behind the tv's. I travel with a firestick and would have loved to use it. TV was bolted/locked to the wall which is understandable. Just wish I had the option. Great location in better weather its walkable for my meetings & business engagements.

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