Location
The hotel is praised for its convenient location near the University of Pittsburgh and various dining options.
Staff Service
Many reviews highlight the friendly and accommodating nature of the staff, with specific mentions of helpful front desk and restaurant employees.
Cleanliness
While some guests found the rooms clean and comfortable, others reported issues with cleanliness in common areas and bathrooms.
Parking Issues
Valet parking is mandatory and expensive, with complaints about the limited parking options and difficulties with the valet service.
Need for Renovation
Several reviews indicate that the hotel is outdated and in need of renovations, with issues like malfunctioning elevators and general wear and tear.