Business Details
About
HotelHilton
The Hilton Garden Inn Pittsburgh University Place is situated in the center of the University of Pittsburgh, Carnegie Mellon and Carlow University. Complimentary WiFi is available throughout the hotel. Our hotel offers an onsite restaurant for your convenience.
Our hotel is located in the center of major universities and close to businesses such as Apple, Walt Disney Research and IBM. Carnegie Mellon and the University of Pittsburgh are also close to the hotel.
Our Garden Grille offers a full bar and restaurant that features a variety of menu items for all meals. Room service is also available for lunch and dinner.
Location
Hilton Garden Inn Pittsburgh University Place
3454 Forbes Avenue, Pittsburgh, PA
15213, United States
Hours
Reviews
4.2
1,542 reviews
5 stars
785
4 stars
463
3 stars
169
2 stars
51
1 star
74
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and accommodating staff, highlighting their helpfulness and professionalism.
Location
The hotel is well-located near the University of Pittsburgh and other attractions, making it convenient for guests.
Cleanliness Issues
Several reviews mentioned cleanliness concerns, particularly in bathrooms and common areas, indicating a need for improvement.
Parking Problems
Guests frequently complained about the expensive valet parking and issues with the parking garage's height limitations.
Outdated Facilities
Many reviews noted that the hotel is in need of renovation, with dated furniture and amenities affecting the overall experience.
- JLJ Liang6 days ago1.0Writing this review on behalf of my husband who is traveling back to back for interviews. My husband stayed here the past two nights for a series of important interviews, and the experience was not a good one, especially with one specific employee. While the hotel eventually provided a 50% refund after we involved Hilton corporate, the actual experience was a safety and professional disaster. The elevator was malfunctioning and he couldn't get in (same thing happened yesterday), so my husband took the stairs to leave this early morning to catch a 5am flight. The staircase locked him into an employee parking garage that required a password to exit. He was trapped. When he called the front desk for help, the agent hung up on him while he was still stuck. When he called back to clarify, she became confrontational and defensive rather than helping. Once he finally got out, the staff member admitted this same thing happened to another guest the day before who was left in tears. It is unacceptable that the hotel is aware of this "trap" and hasn't fixed it or warned guests, let alone that they would have the audacity to snap at a guest who is currently locked in their garage. He was also there for interviews and requested wake-up calls every morning. He called twice to confirm these. The hotel failed to provide them every single day. Between the safety risks of the building and the rude, defensive attitude of the staff, I would never recommend this place. If you are traveling for business or anything important, stay somewhere where they actually value guest safety and basic professionalism.
- MGMarysa GonzalezDec 31, 20255.0The rooms were very clean, the staff extremely helpful, the food was fabulous, and the whole hotel was beautiful decorated and maintained.
- TBTaylor BeliveauDec 31, 20255.0My stay at Hilton Garden Inn was absolutely wonderful! The rooms were very clean, the service from our waitress Jo and other hotel staff was impeccable, and the location was perfect as it was in very close vacinity to different attractions. Thank you so much for an amazing stay!
- MGMadelyn GobsDec 31, 20255.0The best experience! The servers were amazing and the hospitality was so thoughtful!
- PCP. CollinsDec 27, 20254.0The desk staff was very helpful with local directions and cab. Restaurant had quite a few options and breakfast was good with several unexpected items on the buffet. Also has a bar and there are a lot of restaurants nearby.
Frequently Asked Questions About Hilton Garden Inn Pittsburgh University Place
What accessibility features are available at Hilton Garden Inn Pittsburgh University Place?
The hotel offers accessible parking and accessible elevators to accommodate guests with mobility needs.
Is breakfast provided at the Hilton Garden Inn Pittsburgh University Place?
Yes, breakfast is available for guests at the hotel.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM.
Is there free WiFi available for guests?
Yes, complimentary WiFi is available throughout the hotel, including public areas and a public internet terminal.
Are there any dining options within the hotel?
Yes, the Garden Grille & Bar offers a full bar and a variety of menu items for all meals, and room service is available for lunch and dinner.
Does the Hilton Garden Inn Pittsburgh University Place provide parking and valet services?
Yes, parking is available at the hotel, and valet parking services are offered as well.
Is the hotel environment and operations eco-friendly?
Yes, the hotel is ISO14001 and ISO50001 certified, participates in energy conservation programs, uses energy efficient heating and cooling systems, has a food waste reduction program, and uses compostable and single-use plastic straws are banned.
What nearby universities are close to Hilton Garden Inn Pittsburgh University Place?
The hotel is situated in the center of the University of Pittsburgh, Carnegie Mellon University, and Carlow University, making it convenient for visitors to these campuses.
What are some nearby dining options around Hilton Garden Inn Pittsburgh University Place?
Nearby dining options include Chipotle Mexican Grill, Jimmy John's sandwich shop, Arby's fast food restaurant, and Tong's Cuisine, offering a variety of food choices for hotel guests.
Are there convenient nearby services such as banks and pharmacies near the hotel?
Yes, guests can find NexTier Bank, First National Bank, Parkvale Bank, Forbes Pharmacy, Hieber's Pharmacy, and CVS Pharmacy conveniently close to the hotel.