Business Details
About
Hotel
Embassy Suites by Hilton Pittsburgh-Downtown is centrally located in the historic Henry W. Oliver Building, in the heart of Pittsburgh's central business district. We are walking distance to local attractions, restaurants and shopping. Convenient for business and leisure travelers alike, our hotel is close to Pittsburgh's Cultural District, as well as PNC Park, Heinz Field and PPG Paints Arena.
Visit the nearby Senator John Heinz History Museum or attend an event at the David L. Lawrence Convention Center, just a few blocks away. If you bleed 'Black and Gold', catch the Pittsburgh Pirates playing at PNC Park, or visit Heinz Field - home to the Pittsburgh Steelers. Market Square is a short walk from our hotel and offers great local flavors and handmade crafts. A short 'T' away, the renowned Carnegie Museums of Pittsburgh offer a wide selection of exhibits ranging from modern art to prehistoric objects. The University of Pittsburgh, Carnegie Mellon University and Duquesne University are also within easy reach.
Our hotel features a 25th floor sky lobby for check-in, together with a bar and restaurant offering panoramic views of downtown Pittsburgh. Our stylish suites feature a bedroom, a separate living area, a work desk, mini-refrigerator, microwave and coffeemaker. Take advantage of our free made-to-order breakfast and don't forget to unwind at our Evening Reception* offering complimentary drinks and snacks.
Plunge into the indoor heated pool, or work out at a time that suits you in our expanded, 24-hour fitness center, also located on the 25th floor. Our hotel offers a business center and an innovative meeting space for up to 150 guests in a banquet-style setting. Pre-function space, audio/visual equipment, and specialized wedding or dietary menus are also available.
*Service of alcohol subject to state and local laws. Must be of legal drinking age.
Location
Embassy Suites by Hilton Pittsburgh Downtown
535 Smithfield Street, Pittsburgh, PA
15222, United States
Hours
Reviews
4.2
2,053 reviews
5 stars
1,178
4 stars
461
3 stars
169
2 stars
95
1 star
150
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about dirty rooms, including unclean bathrooms, leftover items, and general lack of maintenance.
Service Quality
Customer service experiences varied widely, with some guests praising staff friendliness while others reported rudeness and unhelpfulness, particularly at the front desk.
Breakfast Experience
The complimentary breakfast received positive feedback for its variety and quality, especially the made-to-order omelet station.
Location Benefits
Guests appreciated the hotel's central location, which is convenient for accessing downtown attractions and events.
Valet and Parking Problems
Valet service was frequently criticized for being slow and disorganized, with high parking fees adding to guest dissatisfaction.
- BHBill HeasleyNov 12, 20255.0Great room. Pre checkin worked great. Didn't have to visit the front desk.
- JYJon YerrickNov 11, 20255.0Other than the parking/valet situation, it was a great stay. Wonderful views from the upper floors and cooked to order breakfast and complimentary happy hour.
- MJMary JNov 5, 20251.0I stayed at this hotel from Oct 23-25 for an evening event on the 23rd. The first issue was within the first hr, when someone tried to enter our room supposedly housekeeping saying we needed pillow cases, we didn’t. Fri. morning we discovered someone’s band-aid on the shower drain, an eye contact in the shower , we then found another contact on the carpet, we don’t wear them. I then started to look at the room closer and found a spot on bed cover, hair in our bed (not ours). On the way to the front desk there was food on the floor that was there our entire visit.I went to the front desk, spoke to Zoe regarding the issues, she said she would remove the valet but no apologies. When we returned later my daughter noticed something on the outside of the toilet. I again went to Zoe. Again no apology, she gave me the manager’s name, email and phone #. When I return home I emailed Mr. Escobar, no response, I called and left a message, no response. I emailed Hilton guest services so response. The place was disgusting and due to the lack of response I’ll never stay in a Hilton hotel again.
- GTGur TulaOct 27, 20251.0We stayed at this Embassy Suites in Pittsburgh 3 nights in Oct 2025. The service was very bad. When we arrived at this hotel there were leftovers in the small refrigerator and stains on sofa. Very dirty and dusty everywhere. You might double check and inspect your bed. Because I got bitten by something (bed bugs?) on my arms and legs, but my husband and daughter were not. That’s why I didn’t complain and asked to change the room.
- BWBryan WOct 23, 20251.0NO HOT WATER. Stayed at the Embassy in Pittsburgh while attending a conference. For two of the five days there was NO HOT WATER, it was actually very cold on one of the days at 5:30 am.. Called the front desk they said let the water run for 15 min. After that, the front desk told me I didn't know how to turn the water on correctly and to turn the water off and on and move it to the correct setting. Finally after the third call they finally indicated the hot water system was totally down. The hotel offered no price break on the the days with cold water, but only offered a meager amount of points.... NO HOT WATER.
Frequently Asked Questions About Embassy Suites by Hilton Pittsburgh Downtown
What types of rooms are available at Embassy Suites by Hilton Pittsburgh Downtown?
The hotel offers stylish suites featuring a bedroom, separate living area, work desk, mini-refrigerator, microwave, and coffeemaker.
Is breakfast included with a stay at Embassy Suites by Hilton Pittsburgh Downtown?
Yes, the hotel provides free made-to-order breakfast for guests.
Does the hotel have any fitness or pool facilities?
Yes, there is a 24-hour fitness center available for free and an indoor heated pool for guests to enjoy.
Are pets allowed at Embassy Suites by Hilton Pittsburgh Downtown?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does the hotel offer for guests with mobility needs?
The hotel provides accessible parking, an accessible elevator, and is mobility accessible.
What are the check-in and check-out times at Embassy Suites by Hilton Pittsburgh Downtown?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer valet parking or other parking options?
Yes, valet parking is available, and parking is generally available at the hotel.
Are there nearby dining options close to the hotel?
Yes, nearby dining options include Ollie’s Gastropub, Mamma Lucia’s Pizzeria, Elevation Restaurant, and Istanbul Grille, where guests can enjoy a variety of cuisines.
What nearby attractions can guests visit when staying at the hotel?
Guests can visit PNC Park, Heinz Field, PPG Paints Arena, the Senator John Heinz History Museum, Market Square, and the Cultural District which are all within walking distance or a short transport ride from the hotel.
Is public transportation accessible near Embassy Suites by Hilton Pittsburgh Downtown?
While specific public transit stations are not listed, the hotel’s central location in downtown Pittsburgh is close to major landmarks and likely well connected by public transportation, facilitating easy access for travelers.