Business Details
About
HotelDoubleTree
The DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown welcomes you at check-in with a warm signature DoubleTree chocolate chip cookie. This Central downtown Pittsburgh hotel in the heart of Pittsburgh’s central business district, between the U.S. Steel Tower and BNY Mellon Complexes and is within 25 minutes of Pittsburgh International (PIT) Airport.
Stay within close proximity of Pittsburgh corporations such as U.S. Steel, PNC Bank, UPMC and BNY Mellon. Heinz Field and PNC Park are both easily accessible via the "T" and Pittsburgh Penguins’ Consol Energy Center is just footsteps from this downtown Pittsburgh hotel. Enjoy the comfort of home in our guest rooms, suites and accessible rooms with complimentary WiFi and HBO. Stay in our guest rooms or stretch out in one of our many suites with a choice of one, two and three bedroom suites.
Accessible rooms are designed with plenty of space for easy movement. Hotel amenities include the 24-hour business center, 24-hour fitness center and indoor pool available seven days a week. Dine in our 4 star award winning Bigelow Grille, a contemporary American restaurant rich with a modern ambiance and features a seasonal outdoor seating patio. Unwind with a drink at our bar. Plan your next Pittsburgh meeting or special event at the DoubleTree with over 10,000 sq.ft. of flexible meeting space.
Location
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
One Bigelow Square, Pittsburgh, PA
15219, United States
Hours
Reviews
4.0
2,859 reviews
5 stars
1,314
4 stars
796
3 stars
372
2 stars
154
1 star
223
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Alley and Curtis for their exceptional service.
Cleanliness Issues
Numerous reviews highlighted problems with room cleanliness, including mold, stains, and general unkempt conditions.
Location Convenience
The hotel is well-located near PPG Arena and other attractions, making it a favorable choice for event attendees.
Parking Problems
Valet parking was frequently mentioned as disorganized and expensive, with some guests experiencing issues accessing their vehicles.
Outdated Facilities
Several reviews noted that the hotel is in need of renovations, with outdated rooms and amenities affecting overall guest satisfaction.
- RBRoberto Beard2 days ago1.0DO NOT STAY HERE if you expect basic courtesy. At approximately 5:00 a.m. on a Sunday, the front desk refused to allow me to briefly wait in the lobby, stating that “people were checking out.” The explanation made little sense and was delivered in a curt, dismissive tone. The staff member appeared easily agitated and unwilling to communicate calmly or professionally. I’ve stayed at many DoubleTree by Hilton locations and have never experienced this level of poor customer service, and threat to public safety. If you arrive early, need flexibility, or expect professionalism from the front desk, be aware that this location does not meet the standards associated with the brand.
- AJAbby Normal (Jerry)4 days ago4.0The hotel's location is within walking distance to the square. And the rooms are clean. The mini fridge and microwave setting on the floor is lacking Elegance to say the least. The shower head was broken as much water came out the side of it as the front. The restaurant could use some help, and parking is pricey! Over all it felt like thay could use some investor attention. But the bed was comfortable and the room was clean.
- IAIan AndrewsJan 6, 20264.0The hotel served its role as a stop-over with the family. I don't like to valet park with extra charges but it took a time or two around the block to figure out which nearby garage would work (US Steel Tower). The truck barely fit the 6' height but we made it. Check-in was smooth, staff was kind and courteous. There is alot of rehab going on throughout the building but it didn't impact our floor. Got off on the wrong floor and saw quite a bit of work. The toilet ran all night despite my efforts to close the flapper. Ottoman was torn, all other furniture was fine. The pool was nice for the kids. Water was dripping down from the domes into the pool but I assured the kids it was condensation. Not sure if that was accurate but it placated them. Smooth check out, cookies are always a winner. Close to Pamela's for the best breakfast in Pittsburgh.
- SMStarr MemmenJan 1, 20265.0I woke up New Year's morning to the most positive vibe in town. The front dest clerk working named De Vaughn made everyone's day with a smile & the highest level of service given. I'm an avid traveler & wish De Vaughn could be a hospitality trainer to the rest of the hotels out there. Double Tree has a true gem! I need to also add that Alley Rohm (Front Desk) was always with a smile willing to help us with our questions & needs. These two made our 4 day stay. Now we can't wait to come back to Pittsburgh & check out all their recommendations.
- MAMichael ArceDec 23, 20255.0First, it’s our third stay here and it does not disappoint. Alley, the Front Desk Office Manager, is amazing. She is extremely attentive and has provided upgrades and extended courtesies. We are greeted by charming and friendly reception staff and warm cookies. The Hotel smells wonderful and is clean. They are remodeling it, but you don’t hear the work. You don’t see it unless the elevator doors open on a remodel floor. We stayed in a newly remodeled room, and it was fantastic. The window treatments and new furniture and flooring is elegant and tasteful. Housekeeping is meticulous. We received an email, every day from Curtis and Jessica ensuring we lacked nothing. Bigelow for breakfasts, is perfection. Love this home away from home that is centrally located to everything. We visited the market district, the strip, the stadiums and museums. The rink and it’s beautiful surrounding area. We walked the bridges. Never need to drive. Great value for the price.
Frequently Asked Questions About DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
What are the check-in and check-out times at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does the hotel offer accessible facilities?
Yes, the hotel provides accessible parking, accessible elevators, and rooms designed for easy movement.
Is there free Wi-Fi available at the hotel?
Yes, complimentary Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at the DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
What dining options are available at the hotel?
The hotel has two restaurants including the award-winning Bigelow Grille, which offers contemporary American cuisine and a bar.
Are there any fitness or recreational facilities at the hotel?
Yes, there is a fitness center available for free and an indoor pool open seven days a week.
Does the hotel offer parking and valet services?
Yes, parking is available along with valet parking services.
Is the hotel environmentally friendly?
Yes, the hotel has multiple eco-certifications including ISO14001 and GREEN SEAL, offers locally sourced and responsibly sourced seafood, and has programs like food waste reduction and compostable food containers.
What nearby parking options are available for guests?
Guests can use nearby parking facilities such as K7 Parking Company, SP+ Parking, and Metropolis parking.
Are there nearby dining and entertainment options guests might enjoy?
Yes, besides the hotel's restaurants, guests can visit nearby places like Bigelow Grille, The Bigelow Grille, Sullivan’s Steakhouse, and South Side Pittsburgh bar for dining and nightlife.
What nearby landmarks and attractions can guests visit during their stay?
Guests can explore nearby landmarks such as the U.S. Steel Tower and enjoy activities at Crosstown Park, both within easy access of the hotel.