Business Details
About
HotelHilton
The Inn at Penn hotel is located on the campus of the University of Pennsylvania in the culturally rich and diverse neighborhood of University City. Within short walking distance of the hotel are Drexel University, Hospital of the University of Pennsylvania, Children's Hospital of Philadelphia, Veteran's Administration Hospital, and the Wistar Institute. The central business district is walkable and can be reached easily with nearby bus and trolley service.All 248 of our guest rooms, including four king suites, promise a relaxing and comfortable stay and include complimentary WiFi. Daily Mandatory Charge will be added to the room rate and includes: Philadelphia Hospitality Investment Levy of .75%
Location
The Inn at Penn, a Hilton Hotel
3600 Sansom Street, Philadelphia, PA
19104, United States
Hours
Reviews
4.4
1,279 reviews
5 stars
818
4 stars
308
3 stars
73
2 stars
27
1 star
53
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple reviews highlighted poor customer service experiences, particularly at the front desk, with staff being described as rude or indifferent.
Cleanliness Concerns
Several guests reported issues with cleanliness in their rooms and bathrooms, including unclean toilets and stained bedding.
Location Benefits
The hotel is praised for its convenient location near the University of Pennsylvania and other attractions, making it ideal for visitors.
Mixed Experiences
While some guests had positive experiences with staff and amenities, others faced significant issues that detracted from their stay, leading to inconsistent overall satisfaction.
- JWJeremy Weaver5 days ago3.0Room was dusty shower head did not supply pressure while waster was very hot could not adjust to enjoy shower. Hotel construction and elevators are a challenge take one up to L the take separate set to rooms. No bottle water in room and Hilton Honors was not recognized.
- SRScott Morris Rose5 days ago5.0Currently undergoing renovations (Jan '26), it's nevertheless got a very chill vibe. Right by Penn.
- AOAnthony OrchardJan 2, 20262.0Under renovation. Fire alarm at 7:30 AM. No one other than the guests seem to care. Seems like it could be a nice place.
- MBMatthew BroderickJan 1, 20261.0The alarm went off for a "precautionary reason" and they never even apologized. The lady at the desk looked offended when I asked for a refund. I was outside in my pajamas at 7 AM when it was 29 degrees and snowing. She said the manager will be calling. A review will be updated if/when we and all of the other guests get our refunds.
- JDJohn DuffyDec 14, 20251.0It seemed like a pretty good hotel until there wasn’t any hot water in the morning. I ran the water for about 10 minutes before calling the front desk. The front desk attendant told me that the hot was out, that they were trying to repair it, and that there was no estimate as to when hot water service would resume. I understand that bad things happen sometimes but if hotel charges over $200 per night, the absence of hot water plus no offer for any compensation for the hassle justifies a very low star rating. Hilton usually does better, but not this time. Update: Hilton did provide me with 20,000 points which is about $100 of compensation, so I’ve raised the review to 4 stars. No hot in the morning is still a pretty big negative, so it’s not possible to give a top review. In the plus side, the gym at the hotel was quite nice. It even had a sculpture by the American artist Joe Brown, who was a Philadelphia native. As the photo accompanying this review shows, some other guest apparently believed the sculpture was not quite modest enough and added a humorous alteration without causing the work any damage. I chuckled.
Frequently Asked Questions About The Inn at Penn, a Hilton Hotel
What is the check-in and check-out time at The Inn at Penn, a Hilton Hotel?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does The Inn at Penn, a Hilton Hotel offer free WiFi to guests?
Yes, complimentary WiFi is available throughout the hotel including public areas and guest rooms.
Is parking available at The Inn at Penn, a Hilton Hotel?
Yes, both parking and valet parking services are available for guests.
Are there any restaurants on-site at The Inn at Penn, a Hilton Hotel?
Yes, the hotel features 5 restaurants and offers room service as well.
Does The Inn at Penn provide accessible facilities for guests with mobility needs?
Yes, the hotel has accessible parking, elevators, and is mobility accessible.
Are pets allowed at The Inn at Penn, a Hilton Hotel?
No, pets including cats and dogs are not allowed at the hotel.
What kind of fitness facilities does The Inn at Penn offer?
The hotel offers a free fitness center for guests to use.
Can guests find hiking or outdoor activities near The Inn at Penn?
Yes, Penn Outdoor Adventure is nearby where guests can enjoy park activities and outdoor adventures.
Are there any popular dining options near The Inn at Penn?
Nearby dining options include Pod for sushi, Louie Louie for American cuisine, and Penne for Italian food.
What nearby places can guests visit for shopping and entertainment?
Guests can visit Barnes & Noble bookstore, Urban Outfitters clothing store, and the Arthur Ross Gallery at the University of Pennsylvania for arts and entertainment.