Business Details
About
Extended Stay Hotel
The Homewood Suites by Hilton® University City, Philadelphia is conveniently located within minutes to the University of Pennsylvania. Take a stroll down into the heart of the Central Business District or enjoy a variety of culture as we are conveniently located near museums, shops and local restaurants. This hotel is Hilton’s luxury extended stay brand. Enjoy the historic landmarks that Philadelphia is well known for like the Independence Hall and Pennsylvania Academy of the Fine Arts. The hotel is also within minutes of Children’s Hospital of Philadelphia and the Veteran’s Administration Hospital. We have easy access to Amtrak’s 30th Street Station and Philadelphia International Airport.
Location
Homewood Suites by Hilton University City Philadelphia, PA
4109 Walnut Street, Philadelphia, PA
19104, United States
Hours
Reviews
4.0
1,122 reviews
5 stars
556
4 stars
270
3 stars
121
2 stars
64
1 star
111
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, unclean bathrooms, and reports of bed bugs, leading to significant dissatisfaction.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, many reviews noted unprofessional behavior and poor service from front desk staff.
Breakfast Quality
The breakfast offerings were frequently criticized for being inadequate, with complaints about cold food, lack of variety, and poor management of the breakfast area.
Room Maintenance
Guests reported various maintenance issues, including broken amenities, poor water pressure, and rooms not being cleaned during their stay.
Valet Service
Valet service was often mentioned positively, but guests noted long wait times and high fees for parking.
- SBSarah B1 day ago1.0We chose Hilton because we expected a comfortable, reliable, and welcoming experience. Unfortunately, our stay fell far below those expectations due to a number of issues that I feel need to be brought to attention. 1. Unwelcoming Valet Service When we arrived, the evening valet attendant watched us park to use the service but made no effort to assist and then walked back inside. This interaction was noticeably unfriendly and set an unfortunate tone for the rest of our stay. *morning attendant was friendly 2. Room Overbooking & Incorrect Accommodation At check-in, the concierge seemed uncertain and unprepared. We were informed that our reserved room—a king bed with a pull-out sofa—had been overbooked. Instead, we were given a room with two double beds and a very poor-quality pull-out sofa. This was not the accommodation we booked or expected. 3. Non-Functional Air Conditioning The room’s air conditioning did not work at all. Even when set to “cool,” it pushed out warm air, and the room temperature climbed to 75°F. This made the room uncomfortable, especially for sleeping. 4. Unsanitary Bathroom Conditions The bathroom was unacceptable. The tub was dirty, and there were hairs throughout the bathroom area. This is far below the level of cleanliness and hygiene we expect from Hilton. 5. Breakfast Service Issues We arrived for breakfast at 8:45 AM and found multiple empty chafing dishes. Several staff members observed guests opening empty trays but made no effort to restock them. While breakfast may run until 10:00 AM, it is unreasonable for items to be allowed to run out so early without staff stepping in to replenish them. Overall, this stay was deeply disappointing and not reflective of the Hilton standard. We hope you will review these concerns seriously.
- JYJessica Yankovich2 days ago4.0Amazing. They go above and beyond
- TPTimaaah POct 31, 20253.0$45 parking plus taxes on it. There no queens bed it’s twin size
- YAYazan AlshebliOct 22, 20254.0It was a struggle to find the reception table lol
- PAPero Di AsmaraOct 20, 20254.0Great stay overall! The service and customer care were excellent. From the moment I arrived, the staff was friendly and helpful—especially the food service man, who was very kind and went above and beyond. The hotel is clean and well-maintained. The rooms are tidy, but the beds are a bit small—more suitable for students or short stays. Still, very comfortable and quiet. Good location, good hospitality, and clean environment. I give it 4 stars
Frequently Asked Questions About Homewood Suites by Hilton University City Philadelphia, PA
What type of rooms and accommodations does Homewood Suites by Hilton University City Philadelphia, PA offer?
Homewood Suites by Hilton University City Philadelphia, PA is an extended stay hotel offering 136 rooms designed for longer stays with comfort and convenience.
Does the hotel provide free Wi-Fi access to guests?
Yes, the hotel offers free Wi-Fi in public areas along with public internet terminals for guest use.
Are pets allowed at Homewood Suites by Hilton University City Philadelphia?
Yes, the hotel welcomes pets including cats and dogs.
What dining options are available at the hotel?
The hotel does not have a restaurant or bar but offers free breakfast and has a convenience store and vending machines for snacks and essentials.
Is the hotel accessible for guests with mobility needs?
Yes, the property has accessible parking, accessible elevators, and is mobility accessible.
What fitness and recreational facilities are available on site?
The hotel features a free fitness center, a game room, an indoor pool, and a hot tub for guest enjoyment.
What are the check-in and check-out times at the hotel?
Check-in time is from 3:00 PM and check-out time is at 11:00 AM.
Is parking available at Homewood Suites by Hilton University City Philadelphia, and what type?
Yes, parking is available including valet parking service for guests.
What nearby dining options are there around the hotel?
Nearby dining includes New York Gyro Truck, Lee’s Hoagie House, Bistro Perrier (a French restaurant and wine bar), Locust Street Supper Club (an American restaurant and pub), and Playa Bowls (health food and smoothie bar).
How can guests access transportation options near the hotel?
Guests can utilize nearby parking facilities, and the hotel offers a local shuttle service. Additionally, the hotel is conveniently located near Amtrak’s 30th Street Station and Philadelphia International Airport for easy travel.