Business Details
About
Extended Stay HotelHomewood Suites
The Homewood Suites by Hilton® University City, Philadelphia is conveniently located within minutes to the University of Pennsylvania. Take a stroll down into the heart of the Central Business District or enjoy a variety of culture as we are conveniently located near museums, shops and local restaurants. This hotel is Hilton’s luxury extended stay brand. Enjoy the historic landmarks that Philadelphia is well known for like the Independence Hall and Pennsylvania Academy of the Fine Arts. The hotel is also within minutes of Children’s Hospital of Philadelphia and the Veteran’s Administration Hospital. We have easy access to Amtrak’s 30th Street Station and Philadelphia International Airport.
Location
Homewood Suites by Hilton University City Philadelphia, PA
4109 Walnut Street, Philadelphia, PA
19104, United States
Hours
Reviews
4.0
1,133 reviews
5 stars
559
4 stars
272
3 stars
122
2 stars
65
1 star
115
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions in rooms and bathrooms, including dirty sheets, hair, and overall lack of cleanliness.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, many reviews noted unprofessional behavior and poor customer service from front desk staff.
Room Quality
Guests reported issues with room conditions, including broken amenities, outdated decor, and problems with air conditioning and plumbing.
Breakfast and Dining
The breakfast service was frequently criticized for being poorly managed, with items running out and food quality being subpar.
Valet Parking
Valet service was noted as slow and inefficient, with high fees and complaints about the lack of self-parking options.
- ADAmanda Davis6 days ago3.0Our heat was broken, we called down around 2pm to have someone come look at. Around 730pm we called the front desk for a follow up because nobody ever came albut nobody answered the phone. We decided to go down to the front desk and waited for 15mins and it was unoccupied. So when we came back from dinner around 1030pm we asked what happened and the lady proceeded to tell us that she thought someone did go fix it and to double check. We went to check and it was still 66 degrees in the room. I went back downstairs and there was someone new there. I explained to her what happened and she apologized and said that the maintenance worker wasn't there that late and to speak to the manager in the morning and I could be compensated with points. The next morning was checkout, went to speak with a manager and she just apologized and said she would let her supervisor know. So no compensation. Very unorganized, and doesn't seemed equipped to handle inconveniences in a timely fashion.
- BVBrenda VillanuevaJan 6, 20261.0Este hotel se a vuelto asqueroso. muy mal servicio. me hospede por 1 semana y la recepcionista nos dijo que limpiarian cada otro dia en los 8 dias que me quede solo vinieron a limpiar 2 veces. estuve llamando para que hicieran la limpieza y nunca llegaron tuve que pedir toallas, papel higienico varias veces. la cocina estaba asquerosa las paredes salpicadas de aceite el sofa cama estaba sucio.. asco de hotel.
- CHCarolyn HighJan 4, 20265.0Book for the views… stay for the amenities! Homewood Suites in University City is a terrific hotel. It’s the perfect “stay away from home” — relaxing, comforting, and genuinely satisfying. Along with the full kitchen, heated indoor pool, jacuzzi, and generous complimentary breakfast, the location itself is a major win. There’s so much to do and explore in University City, and I won’t gate‑keep this part: if you want a front‑row seat to the New Year’s Eve fireworks, this is absolutely the place to book. You can enjoy the show right from your room. Very happy Hilton Honors member, 💞👍🏾
- OOOmarJan 4, 20261.0Honestly, I rarely leave bad reviews but this place definitely takes the cake for the worst hotel experience I've ever had. I received Paronychia (nail infection) from how dirty this place is, despite me being a very clean person. You can see the stains/bacteria on the sink handle and the shower curtain rod. The employees need training on how to properly clean and disinfect. Furthermore, I went 3-4 days without housekeeping bringing new towels / changing the trash. They also claim they knocked on the door when I was waiting patiently for towels RIGHT BY THE DOOR, and if you've ever stayed here you know the walls are PAPER THIN. There were 1 or 2 nice employees, but for the most part, the rest were very unpleasant to deal with. I wish I took the names of the employees because there was one that overheard me talking about an extra comforter in the elevator and personally offered to bring it to my room, and so I would hate for him to get mixed up with the rest. There was maybe one front desk lady that was nice, the rest were very rude and had zero smiles what-so-ever. They seem to need multiple lessons in hospitality. The card system to access the elevator/hotel was also defective. I had to stay outside in the cold more than once while I waited for Valet to come and open the door. I thought maybe my card defective, but it turned out to be the card reader. Furthermore, earlier in the week, I tried to get my card changed (as it stopped working due to being placed in my wallet) and the front desk was very rude about the entire interaction. They clearly did not want to do their job. This might be one of the only bad reviews I've ever left, which is very telling for the experience I had here.
- ASAlisa SimpsonDec 24, 20251.0Kayla gave us the nastiest attitude. Lamont & Gabby were absolutely amazing to our concerns. Our room had dirty sheets , freezing cold water. Had to beg to speak with management. When housekeeping came, they remade our bed with our same sheets with makeup stains on the pillow. Literal worse vacation of our lives.
Frequently Asked Questions About Homewood Suites by Hilton University City Philadelphia, PA
What type of rooms and accommodations does Homewood Suites by Hilton University City Philadelphia, PA offer?
Homewood Suites by Hilton University City Philadelphia, PA is an extended stay hotel offering 136 rooms designed for longer stays with comfort and convenience.
Does the hotel provide free Wi-Fi access to guests?
Yes, the hotel offers free Wi-Fi in public areas along with public internet terminals for guest use.
Are pets allowed at Homewood Suites by Hilton University City Philadelphia?
Yes, the hotel welcomes pets including cats and dogs.
What dining options are available at the hotel?
The hotel does not have a restaurant or bar but offers free breakfast and has a convenience store and vending machines for snacks and essentials.
Is the hotel accessible for guests with mobility needs?
Yes, the property has accessible parking, accessible elevators, and is mobility accessible.
What fitness and recreational facilities are available on site?
The hotel features a free fitness center, a game room, an indoor pool, and a hot tub for guest enjoyment.
What are the check-in and check-out times at the hotel?
Check-in time is from 3:00 PM and check-out time is at 11:00 AM.
Is parking available at Homewood Suites by Hilton University City Philadelphia, and what type?
Yes, parking is available including valet parking service for guests.
What nearby dining options are there around the hotel?
Nearby dining includes New York Gyro Truck, Lee’s Hoagie House, Bistro Perrier (a French restaurant and wine bar), Locust Street Supper Club (an American restaurant and pub), and Playa Bowls (health food and smoothie bar).
How can guests access transportation options near the hotel?
Guests can utilize nearby parking facilities, and the hotel offers a local shuttle service. Additionally, the hotel is conveniently located near Amtrak’s 30th Street Station and Philadelphia International Airport for easy travel.