Business Details
About
Hotel
Come unwind at the Hilton Philadelphia City Avenue hotel where the city meets the suburbs. We offer unmatched elegance and impeccable service in Philadelphia, PA. Located adjacent to the Bala Cynwyd Business District, the Hilton Philadelphia City Avenue is minutes from the sights and attractions of Historic Downtown Philadelphia, Main Street Manayunk, and just a short drive from both 30th Street Amtrak Station and Philadelphia International Airport.
The hotel offers 207 well-appointed and spacious guest rooms equipped with WiFi access and panoramic views of the magnificent Philadelphia skyline. The Hilton Philadelphia City Avenue offers the new custom-designed Hilton Serenity Bed, which was designed to provide an incomparable sleep experience. This luxury bedding package features a plush top mattress with an innovative quilt design and added coil support helping to improve circulation while sleeping.
The Hilton is renowned for its 35,000 sq. ft. of expansive event, meeting and exhibit spaces, which feature two elegant ballrooms large enough to accommodate up to 1,000 guests. There are a total of 16 spaces, each flexibly designed for maximum functionality. The professional sales and catering team will ensure every aspect of your event is expertly attended to from start to finish. Regardless of the size or complexity of your meetings, the Hilton Philadelphia City Avenue provides an exceptional experience touched by the magic of elegance.
Provisions Kitchen and Cocktails offers a casual yet sophisticated atmosphere to enjoy breakfast and dinner.
Location
Hilton Philadelphia City Avenue
4200 City Avenue, Philadelphia, PA
19131, United States
Hours
Reviews
4.1
2,616 reviews
5 stars
1,344
4 stars
648
3 stars
302
2 stars
134
1 star
188
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Several staff members, particularly Winston, Michael, and Leisha, received high praise for their exceptional service and attentiveness.
Room Issues
Numerous guests reported problems with room cleanliness, maintenance issues, and inadequate housekeeping services.
Check-in Problems
Multiple reviews highlighted significant delays and miscommunication during the check-in process, leading to frustration among guests.
Parking Concerns
Guests expressed dissatisfaction with the parking situation, citing high costs and inconvenient locations.
Dining Experience
While some guests enjoyed the food and service at the restaurant, others reported slow service and limited options.
- CAComfort AsamoahNov 8, 20254.0Clean rooms Good services
- JTJannah ThompsonOct 26, 20251.0My room smelled very strong of pot. I moved rooms. Shampoo bottle empty in shower. Came for a conference at hotel and several people arrived and hotel had given away their rooms. Then sent them to another Hilton who also didn't have rooms. Another person in group was given keys to a room that was occupied. Terrible management, customer service and cleanliness! Stay away
- LMLeverage Economic Solutions MersadiesOct 19, 20255.0Randy, so glad you are back. Hilton, some people are irreplaceable and while retirement is good, it here will NEVER be another Randy. The care he provides during every event I have been to at Hilton or have led with having to plan with him, has been excellent. Randy is a Blessing and so happy to have him back.
- CRChanté RodriguezOct 13, 20251.0Would give zero stars if possible. Apparently even if you make a reservation two months in advance, that doesn't guarantee you'll actually get a room the day of your arrival. Wasn't even given a proper explanation, just "Sorry we gave your room away." Like what??? How does that even happen??? Don't have to worry about me ever coming back!!!
- BLBill LeamanOct 5, 20251.0I recently had a very frustrating experience at this hotel. I booked a room in advance through my credit card. I arrived to the hotel around 2pm to request an early check in. I was told there was no possibility, as they were fully booked. Not a big deal, worth a shot. However, I told “Mo” that we had a concert and wouldn’t be checking in until after 11pm. He said that wasn’t a problem, and took down my name to make sure the night staff was aware and were assured that everything would be fine for our arrival after our concert. This was not the case. After the concert we went to the hotel to check in around midnight (the concert ran late). We spoke with the night auditor, Jacquelyn, she informed me that they did not have a room for us, and that was the case even when we stopped to check in earlier. The staff knew that we didn’t have a room and let us go on believing we had accommodations. I feel misled and let down by the total lack of communication and organization. I would not recommend this hotel based on my experience, as it left me scrambling for last minute accommodations and resulted in multiple unplanned expenses. Extremely disappointed, still awaiting a return call from the manager l, and I will be contacting corporate.
Frequently Asked Questions About Hilton Philadelphia City Avenue
What are the check-in and check-out times at Hilton Philadelphia City Avenue?
Check-in is from 4:00 PM and check-out is at 11:00 AM.
Does Hilton Philadelphia City Avenue offer free WiFi?
Yes, free WiFi is available in public areas along with public internet terminals.
Are pets allowed at Hilton Philadelphia City Avenue?
No, pets including cats and dogs are not allowed on the property.
Is Hilton Philadelphia City Avenue wheelchair accessible?
Yes, the hotel is mobility accessible and has accessible parking and an accessible elevator.
What dining options are available at Hilton Philadelphia City Avenue?
The hotel has 2 restaurants including Provisions Kitchen & Cocktails that serves breakfast and dinner, and also features a bar.
Does Hilton Philadelphia City Avenue provide parking facilities?
Yes, both self-parking and valet parking are available for guests.
Are there fitness or wellness facilities at Hilton Philadelphia City Avenue?
Yes, the hotel has a free fitness center and offers an indoor pool and massage services.
What nearby medical facilities are accessible from Hilton Philadelphia City Avenue?
Nearby medical facilities include City Line Pediatrics, Fresenius Kidney Care Northwest Philadelphia, vybe urgent care, and Pennsylvania Hospital, which guests can visit for doctor consultations and urgent care needs.
Which nearby dining options can guests explore around Hilton Philadelphia City Avenue?
Guests can enjoy local dining at nearby places such as Delmonico's Steakhouse, Provisions Kitchen & Cocktails, Polo Lounge, and Islands American Restaurant.
Are there convenient nearby hotels or accommodations near Hilton Philadelphia City Avenue?
Yes, nearby accommodations include Homewood Suites by Hilton Philadelphia-City Avenue and Radisson Twelve Caesars Hotel, offering additional lodging options close to the hotel.