Business Details
About
HotelHilton
Come unwind at the Hilton Philadelphia City Avenue hotel where the city meets the suburbs. We offer unmatched elegance and impeccable service in Philadelphia, PA. Located adjacent to the Bala Cynwyd Business District, the Hilton Philadelphia City Avenue is minutes from the sights and attractions of Historic Downtown Philadelphia, Main Street Manayunk, and just a short drive from both 30th Street Amtrak Station and Philadelphia International Airport.
The hotel offers 207 well-appointed and spacious guest rooms equipped with WiFi access and panoramic views of the magnificent Philadelphia skyline. The Hilton Philadelphia City Avenue offers the new custom-designed Hilton Serenity Bed, which was designed to provide an incomparable sleep experience. This luxury bedding package features a plush top mattress with an innovative quilt design and added coil support helping to improve circulation while sleeping.
The Hilton is renowned for its 35,000 sq. ft. of expansive event, meeting and exhibit spaces, which feature two elegant ballrooms large enough to accommodate up to 1,000 guests. There are a total of 16 spaces, each flexibly designed for maximum functionality. The professional sales and catering team will ensure every aspect of your event is expertly attended to from start to finish. Regardless of the size or complexity of your meetings, the Hilton Philadelphia City Avenue provides an exceptional experience touched by the magic of elegance.
Provisions Kitchen and Cocktails offers a casual yet sophisticated atmosphere to enjoy breakfast and dinner.
Location
Hilton Philadelphia City Avenue
4200 City Avenue, Philadelphia, PA
19131, United States
Hours
Reviews
4.1
2,628 reviews
5 stars
1,348
4 stars
651
3 stars
306
2 stars
134
1 star
189
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members received praise for their helpfulness and friendliness, many reviews highlighted poor customer service, including issues with room assignments and lack of responsiveness.
Cleanliness Issues
Numerous guests reported cleanliness problems, including dirty rooms, unpleasant odors, and unkempt common areas.
Room Quality
Several reviews mentioned outdated and poorly maintained rooms, with issues such as broken amenities and inadequate housekeeping.
Parking Concerns
Guests expressed frustration with the parking situation, noting high costs and inconvenient locations.
Dining Experience
The restaurant service was often criticized for being slow, with some guests reporting issues with food quality and availability.
- ISIsaac SanchezJan 3, 20263.0The hotel kitchen people were very rude but the tap water in the bathroom is good
- CCCeleste ChamblissDec 28, 20254.0Winston at the front desk was very informative and helpful to us during our stay. The hotel bar is nice but evening/night service with Samir is the worse! We did enjoy our stay otherwise.
- MOMy OpinionsDec 6, 20255.0I booked an overnight stay while a friend was recovering from surgery at lankenau hospital. I pulled in front and was greeted by a valet driver right way asking if I was checking in. When he learned I was checking in he offered to collect my luggage. When entering the front desk is to the right. I was greeted and checked in by Jordan she was wonderful.
- LCLinda CohenDec 6, 20253.0Ok hotel in outskirts of Philadelphia. A bit run down. Takes a long time to get hot water. TV signal doesn't work. Breakfast is slow and overpriced. Unfortunately not much else nearby. Convenience items also overpriced. Hotel rate itself fairly reasonable, but doesn't include breakfast or parking. There is free street parking if you can find it. Self park at $25 per night is expensive considering it is a long walk. Pool has too much chemical.
- ESErin StanleyNov 30, 20253.0The Hilton is located in a convenient location. The lobby and restaurant are new and updated. The king room we had was nice and clean when we first arrived. However, we were disappointed in the service at the Hilton. The first room we were given smelled very strongly of marijuana. The manager on duty gave us another room, but the hallways continued to smell throughout our whole stay, with the smell seeping into our room at times. We stayed for four nights, and our room was never cleaned during our stay. We arrived on a Wednesday night and left on a Sunday morning. Our room was not cleaned on Thursday or Friday. On Friday night we called the front desk to ask for more towels which were never brought up to our room. On Saturday morning we were out of our room by 9:30am. We inquired at the front desk about the cleaning schedule. The manger on duty told us our room should have been cleaned on Friday, and assured us it would be cleaned that day. We arrived back to our room at 3:30pm on Saturday and the room was still not cleaned. We went down to the front desk to complain and ask for towels and toilet paper. We were told that they would bring those items up to our room when they had a chance, but couldn’t guarantee it would be right away. Overall, we were really disappointed in the customer service at the hotel.
Frequently Asked Questions About Hilton Philadelphia City Avenue
What are the check-in and check-out times at Hilton Philadelphia City Avenue?
Check-in is from 4:00 PM and check-out is at 11:00 AM.
Does Hilton Philadelphia City Avenue offer free WiFi?
Yes, free WiFi is available in public areas along with public internet terminals.
Are pets allowed at Hilton Philadelphia City Avenue?
No, pets including cats and dogs are not allowed on the property.
Is Hilton Philadelphia City Avenue wheelchair accessible?
Yes, the hotel is mobility accessible and has accessible parking and an accessible elevator.
What dining options are available at Hilton Philadelphia City Avenue?
The hotel has 2 restaurants including Provisions Kitchen & Cocktails that serves breakfast and dinner, and also features a bar.
Does Hilton Philadelphia City Avenue provide parking facilities?
Yes, both self-parking and valet parking are available for guests.
Are there fitness or wellness facilities at Hilton Philadelphia City Avenue?
Yes, the hotel has a free fitness center and offers an indoor pool and massage services.
What nearby medical facilities are accessible from Hilton Philadelphia City Avenue?
Nearby medical facilities include City Line Pediatrics, Fresenius Kidney Care Northwest Philadelphia, vybe urgent care, and Pennsylvania Hospital, which guests can visit for doctor consultations and urgent care needs.
Which nearby dining options can guests explore around Hilton Philadelphia City Avenue?
Guests can enjoy local dining at nearby places such as Delmonico's Steakhouse, Provisions Kitchen & Cocktails, Polo Lounge, and Islands American Restaurant.
Are there convenient nearby hotels or accommodations near Hilton Philadelphia City Avenue?
Yes, nearby accommodations include Homewood Suites by Hilton Philadelphia-City Avenue and Radisson Twelve Caesars Hotel, offering additional lodging options close to the hotel.