Hilton Philadelphia City Avenue

Reviews

• SC

  Sarah Coote

  Feb 16, 2026
  1.0
  If there was negative stars, I would pick that. This was by far the worst experience I ever had at a hotel. We checked in and when we woke up I started to realize they had not cleaned the room from the last customer, they simply made the bed. I found coffee stains, food stains, and then my daughter found hair in the bed not ours. It was disgusting. Then they wouldn't give us a full refund because we booked through hotels.com, so we switched rooms. At that point, the water in the new room wasn't draining in the sink or the shower. Since we weren't getting a full refund we were stuck staying there. It was not only disgusting but to tell me they can't refund me after sleeping in a dirty room is just terrible. Never again will I stay here. Save your money.
• KS

  Kameron Short

  Jan 30, 2026
  1.0
  Upon arrival, the front desk associate, Jordan, checked us in using pen and paper due to a power outage. I specifically asked if the rooms were functioning properly, and I was told yes. When we got to the room, there was no power at all—no heat, no water, no lights, no Wi-Fi, and no phone access. I contacted Hilton corporate to ask about our options and was told there was nothing they could do since we were technically still at the hotel. Jordan told us that once the power came back on around 11 PM (we arrived at 7 PM), she would slip room keys under our door. By the next morning, no keys were left. When I went to the front desk, I was told we were marked and charged as a no-show, despite having checked in the night before. The hotel had no record of us ever being in the room. We left for the day and returned around 7 PM, only to experience another power outage. All of our food in the refrigerator was spoiled, and once again there was no power, heat, water, or lights. At that point, we went to the front desk, requested a refund, and left the hotel. Jordan stated we would be refunded and even wrote this down on paper. A few days later, Hilton still charged my card $381, completely disregarding the promised refund. It has now been a week, and I have not heard back from the manager, Winston Watson, despite multiple attempts to contact the hotel. I have since escalated this issue to the corporate level. This was an incredibly frustrating and disappointing experience. The lack of proper management, record-keeping, communication, and accountability is unacceptable. I would not return to this hotel and would strongly caution others.
• JJ

  Jay Jay

  Jan 27, 2026
  5.0
  I had an event at the Hilton City Ave that went beautifully. Michael Mitloff, Amber Suplee and Luigi Alanza were an amazing team to work with...from beginning to end. I highly recommend this hotel for any event.
• MM

  MSauce

  Jan 23, 2026
  1.0
  I stayed at this Hilton for three nights for work, and unfortunately the experience was very disappointing. The room was not clean upon arrival—there were drink lids and a used disposable cup next to the bed. The toilet paper appeared to have been dropped in water and then hung back up, which was unacceptable. Parking was expensive and inconvenient, requiring a long walk from down the street just to reach the hotel. There was no free breakfast and no coffee available until 7 a.m., which was surprising. Every hotel I’ve stayed at at least offers hot coffee for early risers. The in-room coffee machine was unusable as it was filled with dust inside. On my last night, after a long workday, I returned to find the hotel had no power—no electricity and no running water until around 11 p.m. I had a 6 a.m. flight and was really looking forward to a hot meal and a shower, neither of which was possible. The only positive part of my stay was the front desk staff, who were kind and friendly. Unfortunately, due to the overall experience, I would not recommend this hotel and will not be staying here again on future trips.
• DF

  David Francisco

  Jan 23, 2026
  1.0
  I start this review by saying the my overall stay at the hotel in December was actually rather nice. Despite some of the hallway noise the night of 12Dec, it was ok. The location to where my son lives now in Philly was ideal. The trouble with the hotel actually began after my 2 night stay. Despite the fact that I had reserved the hotel through a package deal with Priceline, with my rental car included, and had pre-paid for that package, the hotel at checkin requested my credit card (normally for incidentals-so no big deal with that). I was rather surprised to find out after I had checked out that Hilton saw fit to bill me for the 2 night stay, separate charge for the hotel, despite me having prepaid for the stay with Priceline. It has been since 17Dec 25 that I have been trying to get my credit card refunded by Hilton, since this was now a double charge for the same stay. First I tried to resolve directly with the hotel, leaving voice mails since the general manager and hotel manager are not to be found to speak to live, and received no returns to my call. I went through the hotel operator as well as the front desk staff, but only the GM can make a refund action happen apparently. So my next step was to attempt a resolution through Priceline customer service, and after 3 weeks of no progress, I am still waiting on a refund. Turns out PricelIne cannot get the GM or anyone at the hotel to answer a call or return a call to provide resolution. So the lack of customer service/response to what appears to be a simple issue with Hilton in getting a refund has caused me to provide this review. It's too bad that I will no longer use this hotel since customer doesn't seem to be a priority to them. With my son now living in that area, we would have enjoyed this hotel and its proximity to his location. No longer. I will not recommend Hilton to anyone for a stay here. February 09, 2026- as a followup to my original review, the issue of my charge account being refunded did occur on 31JAN26. I am very glad that the Hilton hotel had finally made the refund, it still took me several calls with the Hilton customer assistance folks over the course of 10 plus days to get the issue resolved. In my opinion, a refund action should not take as long as a month plus.

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